Good Hotel London

Welcomed by a lovely guy on front desk who was clearly very proud of the hotel ethos. Sadly everything else was ruined by a Nike event with influencers everywhere... Meant you couldn't access any facilities e.g. bar and breakfast was a room at the back with some table clothes. Disappointed with both the hotel and Nike for how they made other guests feel during the stay.

A great budget option depending on what you can sleep through. The walls are thin, so if your neighbour showers at 7am you’ll know about it. The same for flushing toilets. This is a trendy looking hotel with a great cause attached, but they also provide you with ear plugs. Use them! We were also unfortunate enough to visit during an event at the excel centre, and so the hotel was hosting a Nike Training takeover. It was impossible to avoid, meant the bar was inaccessible, and made day-to-day guests feel most unwelcome. There was also an issue where our heating wouldn’t switch to AC. The staff were very helpful getting it turned back on via WhatsApp. It was unfortunate we had so many annoying little things during such a short stay, but mostly the thin walls are the reason we wouldn’t go back.

Another relaxing stay in a great location, a clean room and with really professional staff. Everyone went out of their way to be friendly and efficient.

Exceptional Service – A Hotel That Truly Cares I recently stayed at the Good Hotel London, and while there were a couple of small issues in our room, what happened next absolutely set this hotel apart from so many others. When I mentioned the concerns to the front desk the following morning, Kieran responded with genuine warmth and immediately offered complimentary breakfast. No hesitation, no defensiveness — just real hospitality. Then we met Ibrahim, the day manager, who went even further: complimentary drinks at the bar, a VIP treat in the room, and a late check-out. All offered with sincerity and a smile. It was far more than we expected, and it turned our stay into something memorable for all the right reasons. The breakfast itself was delicious — high-quality food, great selection, and a relaxed atmosphere. The staff were super attentive, checking in regularly and making sure everything was spot-on without ever feeling intrusive. It really set the tone for the day. The hotel’s unique floating design adds something special — waking up right on the water is such a refreshing change from standard city hotels. Plus, the location is excellent: just a short walk to Royal Victoria DLR and the Emirates cable car, with easy links into central London and the O2. Mistakes can happen anywhere — what matters is how they’re handled. The team here showed true professionalism, kindness, and a thoughtful approach that many hotels could learn from. Instead of excuses, they delivered solutions and generosity. A special thank you to Kieran, Ibrahim, and Lenkay for going above and beyond. Because of them, we will absolutely return. Their service is too good to miss. If you’re staying in London’s Docklands, look no further. The Good Hotel lives up to its name — and then some.

Very beautiful hotel, clean and cozy rooms, very cool style and views from the room. Great sleep on the bed, all you need for a nice city trip.