Good Hotel London

The room itself was a major disappointment. It looked nothing like the photos we had seen online. It was incredibly small – we couldn’t even properly open our suitcase on the floor. The bathroom was also cramped, and we could clearly hear sounds from the other rooms. When we shared our concerns with the front desk, the response was very dismissive. We were told that the room matched the pictures and there was nothing to be done. We were offered a suite at 50% off, but having already paid nearly €600, it simply wasn’t realistic. Instead, we were given two free drinks. The overall atmosphere felt cold. One member of the team – the blonde young man at the front desk was genuinely kind and attentive, and we really appreciated him.

The location is absolutely one of the best attributes of this hotel. Right next door to the Cable cars and a short walk from Royal Victoria DLR station. Unfortunately when we stayed the common areas looked like a building site and the rooms reminded me of a storage unit. Not the cheapest hotel and there’s lots to choose from in this area. Breakfast was really good and not bad value for what you get. The one major let down was the sound proofing of the room was very poor, with lots of outside noise and once the airport gets going after 7am, well you’d stand a better chance of getting some sleep by staying in a tent at the end of the runway.

on arrival the out side was not the best lots of rubbish in the water ,we went in looked ok was given our key to the room /then to find out it didn't work so up the down back to room went in the door had to open out ways and i can only say my heart sunk the rooms were the size of person cells you had to walk side ways down the side of the bed if you sat on the side of bed your knees touch the wall no tv in the room you can hear every word from the room next door each flush of the loo the mirror was no where near the plug so good luck if you want to dry your hair and use mirror at same time .the aircon was very noise if you have food upstairs foods comes up warm i have stayed in lots of hotel and can only stay i would never stay hear again

I love the idea of besides sleeping in a beautifull hotel at a perfect location also doing something good for the children! The staff is very friendly and professional! They help with everything they can and make sure your stay is amazing! The rooms are very clean and the beds are amazing, i’ve never slept so good in a hotel before. And Breakfast is very fresh and diverse! We really enjoyed looking over the Thames eating our breakfast! The location of the hotel is also perfect! Within 15 minutes I’m at the Londen city airport and with the cable cart next door a great experience to the O2 arena! We really loved our stay and recomment it to everybody who wants to stay at an amazing hotel in Londen!

Great location. Really nicely laid out hotel. Very friendly staff. Beds and pillows comfortable. Shower was fab! We had a twin room and it was not very big so a bit cosy in the bathroom. Really ideal for 1 person. Did the job. Would stay again if a good deal.