The Londoner Hotel

Absolutely amazing hotel. The location was fabulous and extremely convenient. The staff were all very friendly and very helpful. When we checked out Rado, the doorman, priced us a cab and explained it was much cheaper for an Uber to the cruise terminal. The pool and saunas were great. The staff at the reception room was very friendly and the tea and snacks were very good. The room was very nice, clean and much bigger than the majority of London accommodations.

We recently stayed at The Londoner and overall had a very enjoyable experience. The location is fantastic, right in the heart of Leicester Square and perfect for exploring London. The staff throughout the hotel were friendly, welcoming and always happy to help. The gym and spa facilities were also excellent and a real highlight of our stay. The only downside was our room, which was uncomfortably hot because the air conditioning wasn’t working properly. We reported it to reception before heading out for the day and evening, but when we returned, the only action taken had been to open the window—which unfortunately made little difference as it was boiling outside. To the hotel’s credit, when we mentioned the issue at check-out, the staff were genuinely apologetic. They initially offered to remove any service charges from our bill, although we hadn’t incurred any or used the minibar. They then kindly offered us a complimentary upgrade to a suite on a future stay (subject to availability), which was a thoughtful gesture. Despite the issue with the room temperature, it didn’t spoil our stay. The excellent location, great facilities and genuinely helpful staff left a positive impression, and I would happily stay at The Londoner again.

Friendly staff and a stunning place. I told them the spa visit was a treat for a friends birthday and they went the extra mile. Facilities are upmarket and exclusive.

From the second you enter the Londoner, you feel like home and someone special, swift enough check in by Costa and in a blink of an eye, my bags were sent to my room. The cutest room, although it looks over Leicester Square, I didn’t hear a single noise from the crowd outside. I slept so so well !! I had lunch and dinner at Whitcomb s, thx to Olhia, Vitalii and Ripon for a fantastic service, the food was delicious ! I also had breakfast ( I ate too much… :) ) thx to Gabriella and Rigo for looking after me. Checkout was also fast and efficient by the lovely Calanta. I shall be back soon

What a wonderful experience. Only stayed 1 night, but it was amazing. The reception staff are welcoming and friendly. The bar staff excellent, nothing too much trouble. The Retreat on the lower level is just that, calm and relaxing. We loved it. Hopefully we will be back for a longer stay. Thank you