The Londoner Hotel

The hotel is very swish, couldn’t fault the interior. Room was nice, although not huge. Our safe wasn’t working and we raised this half an hour after check in. We were told someone would fix it. Two days later on check out, it still wasn’t working and no one had visited to fix it. Not great. I think the hotel falls down on service and actually feeling like you aren’t just going to be taken for a ride financially. I had a 20% discount off food, and having spent £468 on dinner on night expected to see a discount on my bill at check out. The discount had been added at £24! When I queried this on check out, all was very vague , no one wanted to address it there and then with advice they would recalculate and email me the final bill, there is a larger discount added but I still have no idea if this is correct - with the discount now about £55, not close to 20%. Also had to remove a in room dining of our bill we had never had!! And when the bill arrived via email there are 2 ‘optional service charges’ on it, again never discussed at check out. Optional means you discuss them with your customers!! I’ve emailed to query them but still no responses. Overall would I stay agin, probably not, as you leave not feeling particularly valued.

I had a fantastic stay at The Londoner Hotel! From the moment I arrived, the reception team made me feel incredibly welcome. They greeted me with warm smiles, offered a lovely welcome drink, and took the time to clearly explain all the hotel’s facilities, which really helped me settle in. The level of hospitality was top-notch, and it truly set the tone for the rest of my stay. I must say that the reception team is the best team I have come across in London! 5 star service from every member. The Londoner is a beautiful hotel with great service, and I’d definitely recommend it to anyone visiting the area.

Wonderful hotel. It was a perfect place to stay for our London vacation. Great location. Close to trains and many things to see in a walking distance. The rooms are very luxurious and elevated our experience. Definitely visit their rooftop bar. The staff was lovely to talk to and very helpful. We look forward to visiting again.

Went for my 10 year anniversary of meeting my wife. An amazing hotel with great facilities. The pool and spa is fantastic, amazing cocktails from the bar and the staff are all super friendly and helpful. A special thanks to Daphne, who gave us a complimentary upgrade to a suite which topped off an amazing night. Highly recommended!

One of the best hotels in London. The service from the very beginning to the very end was first class. An elegant, modern 5-star hotel. Fantastic rooms. Amazing food. Awesome team. Thank you for making our stay in London a wonderful experience. We will be back!