The Londoner Hotel

Excellent staff, superb welcome and reception, commendable attention to detail and interior design. Electronic toilets. Comfortable residents lounge and very generous complimentary soft drinks and snacks. Very attentive staff. Only criticism is that the standard king rooms are smaller than average with no dedicated room for a bathroom but an ‘open plan’ entry/bathroom/sink area, with separate shower and separate toilet cubicle. However I would still stay here again and highly recommend for a short city break. Slightly strange there is no dedicated vehicle arrival area, inconvenient for drop-off/pick-up but I guess that’s why called a ‘boutique hotel’.

This has been absolutely bliss! Strongly recommend the Londoner, the location, the add on and certainty the staff. Everyone being so professional and courteous was definitely such an add on! Excellent, we will definitely come again! Special thank you to Denis for such amazing help he has offered our family during our stay!

Thank you for your good service. The pool is relaxing. The rooms are very fancy. You could see lots of sights from our room. The breakfast was delicious - I had pancakes, melon, salmon and its was all amazing. Especially the service. Everyone was friendly. Id love to go again with Daddy - see you soon. Felix (7 years old).

Has a great stay, has a city view room overlooking Leicester Square. All the staff were very helpful, big thank you to Christian who checked us in. We used the pool and the gym. Enjoyed the peaceful atmosphere of the residents lounge too. No biscuits in the rooms though 😭, I guess they ran out while we were there. The toiletries were gorgeous.

After finishing a business trip to London, I decided to treat myself to a stay at The Londoner. Though as I wheeled my luggage into Leicester Square, I felt a twinge of regret for picking this location. Sure, the location is central… close to major London attractions like the theatre district, China Town, Covent Garden… and massive touristy crowds, bland tourist traps, and endless fast food chains at your doorstep. Thankfully, inside The Londoner hotel itself, you discover an oasis that is well shielded from the bustling mess around you. The hotel is artfully designed in all the details, from their efficient, cozy room layouts, to a pleasant guest lounge with limited small bites (don’t depend too much on this) and complementary soft drinks. In your room you’ll find plush robes, a fantastic rain shower shower and bath combo with pushbutton functionality, some of the nicest comfy slippers I’ve seen, and a view of the square below. The rooms are cosy but functional and pleasant. The building may not seem that tall, but it’s also built deep underground where you’ll find floors of amenities including a relaxing indoor pool with steam room, cabanas, and a lukewarm whirlpool, plus a full service spa, hair and nail services, and juice bar. There is also a gym that is very nicely equipped for a hotel. You can find a good selection of dumbbells and benches, a squat rack, assorted strength and cardio equipment, and mat room. The staff at the hotel are easily the highlight, and they provide excellent 5-star service. I booked this hotel through the American Express FHR (fine hotels and resorts) program, which came with a room upgrade, USD 150 in food and beverage credit, and 4pm late checkout. It also came with breakfast included at Whitcomb’s, which is an impressive buffet spread plus hot made-to-order dishes. I also enjoyed dinner in this same restaurant. The only minor quibble that I have, which I did not penalize The Londoner for, is that they’ve adopted the growing practice of adding a 5% discretionary service charge to the hotel room rate. I come from a country known for excessive tip creep, but this London practice needs to be called out, especially when people are accustomed to tipping as they go during the trip. This on its own will not stop me from coming back to what was otherwise an excellent hotel brimming with design, personality, and top notch amenities.