The Londoner Hotel

We stayed here for one night at a cost of £600 and the refused to honour the free upgrade even although there was rooms in the category above available. It completely goes against the nature of the programme - they shouldn't be allowed to partake in the programme if they cant face the free upgrades. We actually got downgraded from a room with a view we had paid for to a room with no view - it was the single smallest hotel room ive ever stayed in in London. The photo attached shows the window - its not a balcony and cant open etc - its just an odd design feature meaning you cant see anything. The website is very misleading the hotel reminds me of a more upscale Citizen M. Location is ideal for a tourist that's the biggest saving grace.

I recently spent five days at The Londoner and was thoroughly impressed from the moment I arrived. The hotel strikes a perfect balance between upscale luxury and an intimate, welcoming atmosphere. We were greeted immediately, and every staff member we encountered was exceptionally pleasant and accommodating. Thanks to American Express, we received a complimentary upgrade to a room with a beautiful view of the London Eye. The room was a comfortable size for London and thoughtfully decorated. The bathroom featured a modern Toto toilet with a heated seat—an unexpectedly delightful touch. Breakfast was included in our rate, offering a generous buffet selection as well as à la carte options. The location was ideal, especially for a first-time visitor. We were able to walk to many major landmarks and popular areas with ease. The only drawback was the limited storage space in the room. For guests who prefer to fully unpack rather than live out of a suitcase, additional storage would be appreciated. Please don’t hesitate to choose this hotel, I will be returning in the future.

The hotel is well located on Leicester Square. Check in was okay. We were offered help with luggage and given information about the hotel but sue to a band playing it was very noisy. We booked the basic double room that had an internal window and it was great. Really comfy bed, slept well. There were cosy slippers and robes. Bathroom was lovely. Room was clean. It was our anniversary and they brought us some treats which was nice. We could hear some noise I think from the bar. We went to the retreat (pool) which was lovely. You can book a cabana for an hour for free. Staff can bring food and drinks to your cabana. We also went to the bar 8. I didn't notice much choice for non alcoholic drinks. There's lovely views of the London eye and big Ben. Music was a bit too loud for us. We went to the residence lounge which was a nice touch. You get complimentary soft and hot drinks. Also had a small amount of antipasti for free. I think they need to improve the seating though, too low for the tables with poor back support. Breakfast the next day was nice we had full English and eggs Benedict. There is also a continental buffet which they continually kept stocked. I think this hotel offers great value and would recommend.

amazing hotel. Attentive staff. Wonderful ambience. Fantastic spa and amenities. Can’t wait to come back.

This boutique, stylish hotel is in Leicester Square, centrally located for sightseeing and easily accessible from Leicester Square tube station. All the staff were helpful, polite and welcoming. A credit to the hotel and hospitality. Our King double room was modern, comfortable with excellent facilities. The heated toilet seat was a novel surprise. The Retreat area is relaxing and I highly recommend prebooking a cabana by the pool when enjoying a swim and a sauna. Everywhere was spotless. We thoroughly enjoyed our breakfast and the choice of fresh fruits was particularly impressive. The residence is a peaceful, relaxing space to enjoy a coffee and a late night drink. The complimentary nibbles were of a very high standard. The quality of the food and drinks at 8 at the Londoner were excellent and the service by Promodi and Gabriel was first class. The complimentary saki drinks at the end of the meal to recognise and celebrate our wedding anniversary was epic. The view over London from the terrace is spectacular. This was our first visit and it won’t be our last.