The Londoner Hotel

Nice hotel and rooms are clean and comfortable, our only negative regarding the rooms were that they are very small. This is where it gets interesting… staff are very hostile towards guests and on arrival Into reception are treated like they shouldn’t be at the hotel, not just our family, we witnessed it with several other guests too. Staff asking numerous evasive questions. Bar service is poor. Closes early and guests aren’t allowed to order room service to the bar after hours. The hotel loves to include service charge with everything and if you request to have it removed due to poor services, the staff then become hostile and aggressive and ask why this is to be removed ?!? Despite this being at guests discretion. There are better hotels to visit in London than this hotel, such as Conrad St James and the Shard. The Residents bar has a poor choice and very limited selection of food.

We had a two night great stay at the Londoner. The hotel is uber cool, with an amazing spa and gym. Good value when you look at the standard of spa facilities. So great little secret touches, the art work in the lift spy holes, cabanas in the spa, meze for free snacks/soft drinks and the view from 8 bar. Staff were brilliant, will definitely stay again

Room is an "expensive" broom cupboard, Most staff have limited english. Curtesy arrival= Car collected at the back of Hotel with one umbrella for 5 in the pouring rain. Upgrded room outlook=inner hotel courtyard. . Shower broken, Light switch bedside bed inoperative. Not a pleasant experiance for a *5*.

A great place for an ideal location, Leister square. It's a good place to stay for one night. If you are limited for time, the location is suitable. Service is really fantastic.

We stayed at The Londoner for three nights and absolutely loved the location — it’s unbeatable for access to the theater district, Leicester Square, and everything in the Piccadilly area. The hotel itself feels brand-new, spotless, and very well maintained. The staff were excellent — friendly, attentive, and professional. The price was reasonable considering the quality and convenience. However, the room layout left a lot to be desired. The space was surprisingly cramped for two people, with almost no room for luggage and very limited counter space in the bathroom. It felt like some of the room’s square footage, especially between the door and closet, wasn’t used efficiently. That said, the bed was incredibly comfortable, and despite being in one of the busiest parts of London, the room was extremely quiet, which made for great sleep. Overall, this is a beautiful, modern hotel in a fantastic location with excellent staff — but I’d recommend choosing a larger room category if space and storage are important to you.