The Mayfair Townhouse

I wouldn't be leaving this five star review if it were not for Gary at the Mayfair Townhouse. Thank you Gary for being so helpful and hospitable. We had an issue with a constant slamming of a housekeeping storage closet right outside our room and Gary was the one who helped us relocate rooms. We would come back to the Mayfair Townhouse, just to see Gary again!!

Lovely hotel in great location. Stayed with my wife for the London marathon. Breakfast was delicious.

We booked the Mayfair Hotel with high hopes as we have stayed in some other lovely high calibre boutique style hotels in Mayfair & elsewhere in London. First impressions were quite good , there is a lovely bar although the guy on reception was notably miserable & somewhat unfriendly...maybe hospitality isn't the right profession for him & he wasn't any better the following day! We had upgraded to the Deluxe room as we expected others to be too small & although the room was very nicely appointed, it still felt on the small side & the wardrobe was near useless, not even tall enough to hang a shirt, let alone a blazer that I had brought along. I approached reception to express my disappointment & after been passed to a manager/supervsor was told that the hotel was full in all categories but we could be moved the next day to improve the situation. The next day came & we were offered another deluxe room ( we had to push to get to actually see it) that was bigger & lovely but without a shower cubicle but a shower over a bath only & very low, which would only have been suitable if you were 5ft4 & I'm 6ft!, clearly a pointless swap & somewhat frustrating. I asked if there was anything else even in a higher category & was told there wasn't & the hotel was full. This clearly wasn't true as I checked on line at the same time, even on the hotel's own website & there was indeed some availability. If you are going to blatantly lie make sure the facts can't be verified as discerning guests are not stupid when you try to fob them off! We were offered a complimentary breakfast which was a nice gesture but not something we really needed & a room we were happy with would have been much better. Whilst this hotel may appear nice on the surface the overall feeling was not that great for the money, we have stayed at much nicer with more friendly staff, a smile costs nothing & maybe the senior management here need to teach there staff this! We are used to staying in lovely luxury hotels that we choose carefully & this place sadly felt like quite a disappointment.

The Mayfair Townhouse was recommended by a family member who had stayed there and we couldn’t have been more satisfied. The location in Mayfair, near Buckingham Palace, is perfect for touristing around London on foot, by Tube, or bus. The Mayfair Townhouse is on a quiet one-way side street making it remarkably quiet yet a block away from a hive of activity. The room was a comfortable size (spacious by European standards) and they split the king bed into two smaller beds for my daughter and me to share a room without technically sharing a bed. The restaurant is good (we only had breakfast there) and there’s a well-equipped fitness center in the basement. Of course, if you like to run for exercise, Hyde Park is just a couple blocks away which is lovely for a run in one of the beautiful landscaped parks of London. We’ll certainly stay here again!

Stayed at the Mayfair townhouse as a last minute mini break over Easter. Really central location but very quiet- no outside noise disturbance. Staff were fantastic. Had a lovely room. Would definitely stay there again. Bed was one of the best hotel beds we’d slept in- so comfortable.