The Ned

I stayed at the Ned over the August bank holiday weekend and was shocked at the staff. If you are a person of colour, be aware that you will be treated differently from the moment that you walk in the door. When several instances of discrimination were brought up to the Assistant Front Office Manager, she didn't do anything other than offer to give us a better rate next time we stayed, which is extremely bizarre as I don't understand why she would think we would return given our experience. The Ned are quick to take your money but will do absolutely nothing to resolve any issues. Furthermore, the rooms are extremely old and smell musty. The prestige that the Ned once had no longer holds, which is a shame as a Londoner who chooses to support establishments in her own city

We booked three Cosy rooms for a one-night stay at The Ned, an amazing hotel we have always wanted to visit. The rooms were incredibly comfortable and came with every amenity you could wish for. One of the highlights was having access to The Vault. We went twice in the same evening (before and after dinner), which was a fantastic experience—it really makes you wonder what secrets the space housed back when it was an operational bank vault! The hotel is in a great city location. Since it was a Sunday morning, my son and his fiancée were even able to go for a quick bike ride to Buckingham Palace and back before breakfast. Speaking of the morning, with checkout not until 12 noon, we had a leisurely breakfast at 9 AM and still had plenty of time to visit the spa for a swim and sauna before packing up. The service throughout was impeccable, and the team even reached out to us via email prior to our stay to ensure everything was perfect. We will absolutely be going back, and next time we plan to try Ned's Sunday Feast, which looked amazing!

Really like this hotel because it has a great vibe . Lots of city bakers around so getting a table can be hard. Cheese cake was a let down but fries were great . Only question why is Prosecco served in a coupe? Will be back for Peroni as I am yet to find the red one anywhere else

We booked a weekend stay at The Ned to celebrate our engagement, and it truly exceeded all expectations. From the moment we arrived, we were warmly welcomed by Fred, the Guest Relations Manager, and the team, who took exceptional care of us throughout our stay. What made the experience so special was the genuine attention to detail. It was clear that the team knew the significance of the occasion, and we were continually congratulated and made to feel celebrated. Every member of staff went above and beyond to ensure our weekend was memorable. We enjoyed a wonderful spa experience, including an upgraded hot stone massage and manicure (huge thanks to Genesis and Emma for arranging, as well as our excellent massage therapists Genna and Anna), followed by an outstanding dinner at Lutyen's Grill. The team also accommodated a few additional requests along the way, doing so with warmth and ease. The turndown service and rose petalled room was a wonderful surprise, and then the complementary gifts on our departure to mark the occasion really completed a truly special weekend. The Ned already held a special place in our hearts as the venue of our first date, and this experience only strengthened our affection for it. We would like to extend our heartfelt thanks to Fred and the entire team for making such a magical milestone even more unforgettable. Their thoughtfulness, professionalism, and kindness made our engagement celebration truly perfect.

We visited recently for the big feast and were really impressed — the setting is beautifully fancy without feeling pretentious. The food was excellent, the drinks were spot‑on, and every member of staff we met was welcoming and attentive. We felt really looked after from start to finish. A very special experience and one we’d happily repeat.