The Ned

We stayed here at the weekend and when you first walk in it’s great with the live band etc, however that was definitely the best bit! We had asked for an early check in which we were told no problem but when we arrived at 12 we were told it may be another hour which was fine.. to fill the time we asked the access the gym and pool which caused quite a drama at the front desk and they couldn’t have made it any clearer it was not procedure - lots of huffing! When we were eventually given access to our room, it was just ok - honestly it was a little dusty and clearly some things in there needed replacing.. The room service generally was diabolical and had to wait nearly an hour for some water.. The whole place seemed run down and not focused on the customer experience. Doubt I would return

First time visiting. Sat in the Nickel Bar. Service was exceptional, surroundings and atmosphere brilliant, the pianist singing was so good. Cannot wait to go back and experience the food. Absolutely value for money and a real effortless experience

I should point out in the interest of fairness I am a member of the club and received certain extra benefits in my stay. We stayed in room 1036 I think it was which was a medium sized room. The room was clean, well presented and full of amenities that are helpful, many you don't get in other hotels. We had a perfect night sleep and the bed was excellent. Breakfast the next morning we had on the roof as I'm a member and that was lovely, special thanks to Sunny and Nordin. The evening before we had eaten out, but did enjoy the vault for a few hours. Special thanks to Lily, Tylor and Bright. We also attended the downstairs swimming pool which was pretty busy but got quiet after 12pm. Reason I can't give it 5* star is the room had two issues. Firstly the coffee machine in the room was not plugged in and basically the plug was stuck inside the cabinet that houses the fridge. Secondly the light system made no sense and it took us a while to figure out which switches did what, some seemed broken. I reported both to front desk.

Watering spirits down are not cool. Cocktail utter crap. I’d rather drink donkey pee. Service could be better. Lazy lazy people

Last week I booked in for the Signature Facial at the Ned's spa. I was stressed and running slightly late for my appointment but the minute I arrived was put at total ease by my therapist Arika. The facial was just a joy from start to finish, totally relaxing with a mini head, neck and shoulder massage which I really needed. Arika is just an expert and I thoroughly enjoyed the whole experience. Walked out a new woman and would go as far to say I do believe this was the best facial I have ever had. Highly recommend both the establishment and the therapist - Arika. I will be back, next time for the Signature massage as would love to see the results of this hours treatment on my mind and body! In the meantime my skin is glowing - so clear and bright. Thank you. Best wishes Abi