The Ned

What the Ned!! What a letdown. We came to The Ned to celebrate a close friend’s special birthday — a group of twelve, ready to enjoy the evening. Instead, from the moment we arrived, we were micromanaged as if we’d broken some invisible house rules. clearly not their people!! Sit down. Don’t stand and chat. Don’t put your drink down. Check your coat. Relax? Impossible. The vibe was cold and controlling. When we finally moved to the dining area, things didn’t improve. The waiting staff looked terrified — not a single smile all night — as though management were watching their every move. We spent a generous amount that evening but left feeling completely unwelcome. Sadly, The Ned has lost not just us, but our wider circle of family and friends too.

We booked this hotel back in June for two rooms at a cost of £950 for Sunday 13th December, specifically to revisit the amazing Ned Feast. Upon booking, we immediately tried to reserve a table, only to be informed that reservations would not open until 12th September. On that date, we called and were told the menu was not yet confirmed, there was no cancellation list, and we should sign up for the mailing list to receive updates once bookings became available. We followed those instructions, but unfortunately, we never received any notification. After several attempts to secure a booking, we were told there was no availability at all. We have done everything reasonably expected of us to secure a reservation, following your team’s advice every step of the way. To now be told there is no availability—with no communication, accountability, or effort to assist returning guests—is shocking. It feels as though there is a lack of concern regarding the potential £950 cancellation of our rooms.

We stayed at The Ned last year. Beautiful hotel, lovely lounge entertainment, bedrooms etc. this time sadly very disappointed in the room we were given on the 1st floor. We went to bed around 9 as exhausted after a day traveling. We entered the room to the radio playing. Once switched off we realised all you could hear was the band and singer from ground floor. I was so tired! I picked up the phone to let reception know this was no good. Phone had no dial tone. I had to get fully dressed to see reception. Reception knew immediately we were in a noisy room and offered us an upgrade to the second floor. We packed up and moved. This room had a king size bed which was great! However, all we heard was the lifts going up and down. It was better than the first room noise so stuck it out. I saw on the internet that the pool was included with the room. However, when I enquired this was only if you booked direct. They wanted £30 for us to use the pool. On the third morning we thought we would chill and watch the tv till we left at 1030. The tv had froze and didn’t work. When I checked out I was told all I had on my bill was a 5 per cent city charge to pay. I was puzzled as uk doesn’t charge a city charge. He then saw my puzzled expression and said it was discretionary. I was really annoyed as this is just a way for the hotel to get money for nothing out of clients All in all, a beautiful hotel, however this time I felt like a second class citizen as we did not book direct with the hotel. It’s a beautiful hotel and beautiful rooms. However, if they put you in rooms that are noisy and you can’t sleep what’s the point! I told so many people after my first visit how great this hotel was and to stay. Sadly, I won’t be doing this anymore

Stayed for 1 night Reception very friendly but couldn’t tell us what time our booking at the Feast was even though it was booked as a package. Bed very comfortable but room dark and dingy. Mini bar extortionate. £260 added to bill but taken off when we queried makes you wonder if done on purpose? We are at feast which was mediocre at best . Beef excellent lobster cold and bland . Service slow unprofessional and not friendly. Again things on bill we never had. Definitely won’t return and won’t recommend. Our anniversary and waiter gave us a cake as we were walking out ?? Says it all Booked months in advance

Sunday 21st September we stayed at The Ned on The Sunday Sleep Over Deal as a Birthday present and was suprised by my close friends turning up for The Sunday Feast. The Hotel itself is lovely and the ambience is what you would expect. This was a suprise gift for me so I know my partner went to great lengths. The Pool & Spa area is lovely and a great way to spend the afternoon. Came back to the room to a suprise cake supplied by the Hotel, however they did not provide the bubbles as advised they would. The Sunday Feats is set around a classic bar and the display of food on show is excellent and all round its hard to find any fault, however the service and attentitive of the staff which is always a big selling point for any London Hotel is poor at best. They just were not paying attention and failed to prepare the table for us between starter and mains and puddings. Poured wrong water into peoples glasses without checking and never once offered any more more drinks for the table. It seemed that any request was just too much for them. Then came the bill where we were overcharged by over £200 which made the missus jump out of her sleep when she remembered. This is where the Customer Service and attention to detail fell really short. My partner had to request my birthday cake 3 times before it came out. Overall I had an amzing day but the hotel has a lot to learn about Customer Service..