Shangri-La The Shard, London

I want to say a massive thanks to the most helpful member of staff I have ever spoken too! Giulia Mastracchio Giulia helped book and arrange my upcoming stay in April, I had many specific questions and requests which she patiently and kindly helped and guided me through them. She has already set our stay off at a 10/10 before we have even arrived. Thanks to Giulia!

I can only say this hotel is absolutely amazing, everything from the moment you check in your luggage to reception to the time you leave is exceptional. Our room was amazing I’ve never slept in such a big comfortable bed, the bathroom is out of this world even your toilet seat is heated, amazing views, I didn’t want to leave my room but we went for cocktails and then had room service, and I don’t mind saying it was the best burger I’ve ever had . There was even sky sports on which my wife was over the moon with. Booked a slot for the pool at 6am only ones in there which was lovely, to finish it off we had breakfast which was so good. Every single staff member was so lovely and polite they all make you feel so special. Thank you for making our stay so memorable,I would definitely recommend to anyone to stay at the shard it’s worth every penny

Being in London is always a real treat. So many cultural things to do and see. Staying at Shangri-La, The Shard makes our city break always just a little extra special. This was our 11th stay over the past five years. And it was as memorable as the stays before. By now the hotel feels a little like home but somehow, we remain amazed by the staff and the views. As each room is different the view still surprises us. We find the location perfect as to venture out around the city. On sunny days it’s great to walk along the Thames in both directions (Westminster) or Tower Bridge. On colder days the hotel is located above the railway and underground connecting you to the city centre. The staff offers outstanding service. Doorman, concierge, guest relations, staff at the restaurants… they all brighten our stay. Being remembered and cared for in this way is exactly the experience we appreciate so much. The general manager Mr. Kurt Macher and team absolutely go the extra mile to make each of our stays delightful and first-rate.

Wow, wow, wow! It’s hard to put into words just how amazing our experience at the Shangri-La was earlier this month! From arrival, the receptionist was helpful, knowledgeable and informative. Once we entered our room, we were both speechless at just how stunning the room and views were, getting even better as it gets darker. The shutters automatically opening as you put the room card in is very exciting! I had pre ordered a cake for my husband’s birthday, which arrived with an additional extra “happy birthday” cake which was a lovely touch. Having a bath while looking out over the City was surreal. Bubble bath would have been nice instead of/as well as the bath salts. The Jo Loves toiletries were beautiful. The heated toilet seat was also very nice! The room amenities were brilliant, including bottled water and binoculars with viewing map. We both slept amazing even after a few cocktails, and any tiredness or mild hangover melted away once you opened your eyes and see that morning view - just perfect! Would highly recommend booking the sky pool, we opted for 7am and it was absolutely picturesque! We had the pool and sauna to ourselves too which we loved. The check out process was easy, I never usually say this but I was sad to leave and go home, I wish we could have stayed longer. Not only was the service amazing during, but the after care and support has been second to none. I left my iPad in the room by mistake, the housekeeping team were brilliant and kept it safe while I arranged collection as we do not live nearby. A very big thank you to Bruna who very kindly dropped the iPad off at a nearby DPD collection point after DPD failed to collect when scheduled. Another shout out for the lost property who packaged my iPad so well and with so much care, it arrived back to me today in one piece so I am extremely grateful. To summarise, if you’re considering a stay at Shangri-La London, book it! I can’t recommend it enough. So much so, we are now making this an annual treat!

Beautiful stylish hotel with carefully thought out spaces with everything you need and more. Delicious breakfast, unbelievable views & facilities, just an exceptional hotel. This was a rare treat, probably once in a lifetime. Epic 100% recommend. The ultimate in luxury!