Shangri-La The Shard, London

We booked here for 4 nights as a wedding anniversary holiday. We thought it was fantastic, all the staff were amazing and very kindhearted, we had room 3604 and it didn’t disappoint, fabulous view of tower bridge and the Tower of London. The rooms were spotlessly clean and have everything you need. Can not wait to return again one day

We were bought a voucher for brunch at The Shangri La at The Shard by our children as a Christmas gift last year. I have bought vouchers before and don’t really like using them as staff can be quite dismissive and in some cases rude. Not today. The staff at The Shangri La are lovely. From the security at reception to the staff in the restaurant we were really impressed. So warm and friendly. Usman, our waiter was lovely. He recommended the crab pancakes and roast beef and he was right. It was delicious. There was a wait for the beef so he invited us to make use of the buffet. I would say there were at least 10 cheeses to choose from with various breads and a delicious honey and truffle dressing. We also had a glass of Veuve Cliquot each. The view over the Tower of London is impressive. We spent an hour and a half eating lovely food, nibbling in between courses and drinking fine champagne. What’s not to love? But mostly, please pass on our thanks to Usman and the team. Great service. We live in Gloucestershire but will definitely have Sunday brunch at the ShangriLa, perhaps next time with our adult children. Thanks again.

Our stay at this hotel was one of the highlights of our trip to London. Amazing views from our room and the common areas. Close to major attractions. Very nice high tea. Excellent and responsive service. I would definitely stay here again.

My partner and I were meeting up with his mother in London for 3 nights to see the sights and enjoy some new experiences. I booked two rooms through the hotel website. As we were travelling by train and my partner's mother was flying into Heathrow we would be arriving separately and at different times. I rang reception to tell them when to expect us and to check that luggage could be left with them before checking in (as we would all be arriving before the official 4pm check-in time). On arrival at the ground floor of the Shard our luggage was whisked away and we were shown to the lifts. Reception is on the 35th floor and we were warmly welcomed and told my partner's mother had already arrived and was in her room. We were able to check in early and were allocated rooms next to each other on the 47th floor (as I requested) and both had fabulous views (even from the bathrooms). It was a Sunday and we were lucky to get a place in the Gong bar for drinks and small plates in the evening. The food and service were exceptional. The Shard is right above London Bridge station and tube and near the river pier so we were easily able to visit Tate Britain, the V&A, Borough Market and Tower Bridge with lots of places to see and to eat along the Embankment. We also went to the "Top of the Shard" for a glass of champagne as the sun set one evening. Breakfast each morning at Ting was relaxed with a wide choice of buffet items and dishes cooked to order - and of course, the view. A highlight for me was our time in the pool on the 52nd floor (book a slot in advance). Throughout our stay all the staff we encountered we extremely helpful and welcoming. A query with our bill after we'd checked out was dealt with promptly and courteously. We all thoroughly enjoyed our time at the Shangri La. It's a unique experience and a place to make wonderful memories.

Perfect from start to finish. Excellent staff, rooms, facilities, view, food, location. Recommend without hesitation.