Shangri-La The Shard, London

We usually stay at the Grand / Park Hyatt when we go to Japan / Sydney / Hong Kong. But whenever we travel to London, we always choose to stay at Shangri-la The Shard. This time we stayed at Shangri-La The Shard, London between 23–27 June to pre-celebrate our daughter's 21st birthday, the members (special thanks to Kurt and Bruna) at the Hotel has made our trip so memorable by providing us earlier check-in, room upgrading, and offering a birthday cake. Magnificent views from the room overlooking some iconic buildings like St Paul's Cathedral, the London Eye, One Blackfriars,..., etc. Whenever we go to London again, I will not choose other hotels to stay at. Shangri-La The Shard, I see you again next time!

It's an amazing experience while sitting on 32 floor for dining

Everything about this hotel is exceptional! We have stayed at many luxury properties throughout the world, including The Four Seasons, Ritz, Carlton, Mandarin Oriental, Montage, Rosewood, etc. and this particular hotel had the best customer attention and care over any hotel we’ve stayed at. I only had to mention my food allergies once and during the 4 days we were there, every server remembered it before I had to mention it. They truly made us feel like family. The views are a no-brainer- nothing beats them at any time of the day! The food was amazing and our room was beautiful, clean and exceptionally comfortable. The a/c gets extra cool, which is rare for Europe. I actually slept better at this hotel than I have anywhere else the world, including home. Thr location next to Burroughs Market and the Tube made it very convenient too.

The hotel is lovely, the room was beautiful and nicely appointed, and the views over The Tower and Tower Bridge obviously stunning. The pool and sauna on 52nd floor are a joy. We arrived at 2pm but our room was not ready, so we had something to eat at Ting, which was just ok, seemed overpriced for what we had? We were promised a text on our room availibility which never came, eventually i went to reception to ask if we could have keys yet. Rate included breakfast which was a buffet, which was fine, I would prefer waiter service at thos price. We were asked if we would like an omlette (nothing else was mentioned), i asked for a menu but there is no breakfast menu?? The tea served at breakfast was truly dreadful. Weak stale luke warm tea poured into teapots from jugs on a side serving table, it tasted of coffee. We had had enough and didnt linger. The final irritation was again having to ask for the removal of the discretionary 5% " hotel service charge".

I stayed at Shangri-La The Shard, London between 24–30 May. The staff were very friendly and welcoming. The rooms and bathrooms were spacious, clean, and modern, especially by London standards. One of the greatest privileges of staying there was being able to enjoy the breathtaking view of London from above at any time from the room. You can see The Shard from almost every part of London, which makes the experience even more special. We had booked our stay with breakfast included, and the breakfast was excellent. It was also very nice that halal food options were available. Another great advantage of the hotel is its location. The underground and train stations are right next to the hotel, and the Uber Boat pier is also very close, making transportation around London extremely convenient. The concierge team was also very helpful, and the staff serving breakfast were extremely kind, attentive, and helpful throughout our stay.