Shangri-La The Shard, London

We recently celebrated our 25th wedding anniversary at The Shangri-La Hotel and it was truly an unforgettable experience. From the moment we arrived, the staff went above and beyond to make our stay special. The room was beautifully, and the great anniversary touches made us feel so welcome and appreciated. The service was impeccable throughout our stay — friendly, attentive, and genuinely caring. Thank you Varun and your team for making our silver anniversary so memorable. We couldn’t have wished for a more perfect place to celebrate this milestone. We will treasure the memories forever. With heartfelt thanks, Maartje & Gerjo

This is probably the best hotel I’ve ever stayed in. The whole experience from check in was exceptional. Every member of staff was so friendly and welcoming and made us feel so special. This started from security at the lift at street level to Anca who checked us in at reception on the 35th floor. She was a delight. She checked us in despite our room not being ready as we were early but stored our suitcase whilst we enjoyed lunch at Hutong on the 33rd floor.She sent me a text message when the room was ready. Our suitcase was waiting for us in the room. What a room! The views were amazing as were the facilities and bed comfort. The breakfast buffet was out of this world. I have nothing but praise for this awesome hotel. Totally faultless. My only regret is staying just one night to attend the Coldplay concert at Wembley. We will definitely be back and will strive to stay at other Shangri-La hotels.

This hotel is one of the best I've ever stayed in. From the moment you arrive, you feel welcome. You are greeted downstairs at the front door by the bellman, who takes your luggage from you and delivers it to your room. Check-in is on the 35th floor - the same floor as the hotel restaurant, Ting. The views are spectacular. It's incredible to wake up in the morning and see London at your feet. Even the men's washroom on the 35th floor has a view! I cannot say enough about the staff. They are always so welcoming and greet you with a smile. From the doormen to the front desk to the restaurant staff, everyone is so nice and greets you with a smile. The hotel location is very convenient to dining options and public transportation. Borough Market is a short walk away, and the London Bridge Underground Station and Train Station are directly next door. The rooms are spacious and the beds are very comfortable. Best part - did I mention the views? I cannot recommend this hotel more highly.

While the overall experience at Shangri-la The Shard was good, it fell a little short of what I would expect from a 5-star hotel. The room had impressive views, but oddly enough, much of it was blocked by the large TV. The best view was actually from the bathtub, which was truly exceptional! The bed was very comfortable and made for a good night’s sleep. Breakfast was fine, but not particularly memorable. Guests are not proactively told that you can order hot items from the menu alongside the buffet, I only found out after asking. I tried the blueberry pancakes, but they were thin and underwhelming (I honestly make better ones at home, though I don’t run a 5-star hotel!). The swimming pool is one of the highlights, with an incredible view of London. You need to book in advance, which I appreciated as it meant it wasn’t crowded, offering a sense of privacy. However, the water was surprisingly cold. The sauna, overlooking the city and has an unbeatable view. Service overall could have been more polished, nothing major, but for this level of hotel I expected better attention to detail. I’d recommend staying here at least once for the views and the unique experience, but for me it was underwhelming overall, and I don’t plan to return.

Had a great stay. All team members were so attentive to us and made our visit so special! Many thanks to breakfast staff who helped my partner get something to eat while he was so poorly. Would recommend 100%