Conrad Los Angeles

I spent two days over the weekend in a cabana at the pool of the Conrad. Lauren and Raven’s attentiveness and anticipation of needs was immaculate. From spotting a need for a towel to bringing a fresh cup of ice once mine had melter, they were quick as a bunny. The grilled cheese was one of the best I’ve had and the fries were like McDonald’s but better. 10/10 would go back again for the experience the pool gives and the service that was provided.

This hotel is beautiful, modern and upscale. The staff is exceptional. Very friendly and welcoming, from the valets to the restaurant general managers. We were upgraded to a corner suite with a view of the Music Center, Disney concert hall etc.. The entrance off of 1st street, not Grand. The use of the house car was great. Used to be dropped off anywhere within a couple of miles, i.e. The Orpheum theatre, Vibiana event venue etc.. Although we live in the local area we decided to stay downtown since we were attending two downtown events during the weekend. I am so glad we stayed here and if the need arises again, it will be my hotel of choice.

Stayed at the Conrad Los Angeles 7 times for about a week each during the last 6 months. It‘s by far my favorite hotel in the LA area. Great location, great rooms and great & professional service. Can highly recommend staying here for any trip in/around LA.

Good downtown location. New and well appointed rooms, though bathroom strangely lacks mug/cup. Friendly staff. Good restaurant but breakfast is a la carte only and relatively pricey.

I booked one of the top suites in this hotel. The hotel’s architecture is beautiful. My suite was spectacular with a beautiful terrace and stunning views including one of the famous Hollywood sign. I had dinner at the wonderful Chef Jose Andrez restaurant in the hotel. The food was delicious with fresh organic ingredients. So why 3/5 and not 5/5? 1). I experienced tremendous difficulties during the reservation process. One reservations employee in particular was totally ill informed, arrogant and rude! Even though I am a Hilton Honors Diamond Member - she informed that the particular suite I wanted was not available the two nights I was interested in. However, her reservations department in Cape Town, South Africa had said the suite was available and so did her colleague at the hotel. When I called to make the reservation she said it was not available, started giving me attitude and when I informed her that her colleagues had provided different information she slammed the phone down on me. Absolutely the worst customer service I had ever experienced! Eventually though her supervisor connected with me and went some way to pacifying me. 2). Although I loved the suite the rate of $4800 for two nights was excessive. I always say that it is not price but value. I have paid two to three times this price per night at other hotels and have deemed them to be good value! 3). Even though I enjoyed the restaurant, one aspect perturbed me. As I arrived I was asked to take a seat on the sofa some 20 feet away from the desk attended by two staff. 5 minutes later when my table was ready one of the receptionists loudly announced my last name - it felt like being at the DMV or some other public service office rather than a classy establishment. She could just easily had taken a few steps to where I was sitting especially as there was no one else waiting for their table. 4). I have stayed at several other classy LA hotels and would prefer them over the Conrad Los Angeles.