Conrad Los Angeles

This review is LONG overdue (we stayed for a night in October)! But... I can say without a doubt that this was the absolute best stay that my family and I ever had at a hotel. As a backstory, we drove up to LA from San Diego to celebrate my daughter's 9th birthday by taking her to Universal Studios specifically to go explore Harry Potter World because she is obsessed with the novels. The hotel, knowing that we were coming for this very specific reason, spoiled my daughter and treated her like royalty. Upon entering our room, the desk was sprinkled with rose petals and there was a gift bag full of goodies that my art loving, stuffed animal obsessed daughter dove into! Beyond that, was a delicious cookie birthday cake with Dobby the house elf's picture PRINTED OUT and put onto the cake along with Gold Galleon chocolate coins! WHOA! She was amazed and incredibly delighted. It was very difficult to cut the cake into pieces because of how cute it was, but I am glad we did! The cookie cake was delicious and the perfect start to our stay! After that, we went outside to enjoy the pool. The kids had the pool to theirselves and as they were swimming around, the girl who was working at the pool desk came over to chat with me. Now this is where I regret waiting so long to write this review because I am currently blanking on her name and it kills me that I can't give her the recognition she deserves. However, as we were chatting and she was taking my drink order ( I ordered the margarita and it was divine), she asked what brought us to the hotel. I explained the birthday story and Universal Studios. She then asked if we would be at the pool for a bit because she wanted to bring my daughter a surprise. I said yes and off she went! About 15-20 minutes later, an amazing looking cookie cake appeared at the pool and she came to hand deliver it to my daughter herself! This time, Hermoine's face was imprinted on top of the cookie cake. My daughter was THRILLED! This was such a special acknowledgement of my daughter's birthday by this particular hotel staff member and she went above and beyond her "call of duty" to celebrate my daughter and make her feel truly special. Thank you! Aside from the special birthday treatment, we dined at the outdoor restaurant that evening and all four of us had a delicious meal. Service was spot on and the food was wonderful. Our hotel room itself was immaculately clean, spacious, and perfect for a family of four. We had a great stay because the hotel is so nice, but what made our visit extraordinary was the hotel staff's personal touches and kindness in helping us celebrate my daughter's big day and recognizing it's the little personal things they do that make a big difference. We will for sure be back to Conrad Los Angeles the next time we make a trip to Universal Studios!

Excellent hotel. Comfortable and well-appointed high-tech room. Spectacular views of Downtown Los Angeles and Disney Hall. Outstanding food and dining experience at San Laurel Restaurant. The service was amazing, the food was fresh and flavorful. The only critique we have is that the hotel bar should remain open longer, especially after a Friday night concert at Disney Hall. Overall, a wonderful experience!

Where to start with this hotel… there is good and then there is exceptional. Conrad Los Angeles is exceptional. The hotel itself it’s beautiful inside. Clean, modern, practical. Location is perfect for exploring. The breakfast is sensational (expensive - but worth it). The thing that makes this hotel like nowhere else though is the staff. Every single staff member we encountered were so friendly and helpful. Jai on the concierge team organised balloons and a happy birthday plate for my young daughter who was celebrating her birthday which was such a lovely and thoughtful surprise. Maria from housekeeping seeing the balloons after our first day arranged a teddy bear and a card for my daughter which I thought was so kind and my daughter was delighted. The hostess at breakfast with the long dark hair (apologies I didn’t catch her name) was so friendly and helpful. All of the staff at breakfast were always so friendly asking about our plans for the day, remembering what we had said the day before asking how it was etc. It all felt like a very personal experience. The swimming pool was lovely, it is heated. The only negative about the hotel was that we had to leave to move on. The rest of our trip and the hotels we visited were not a patch on this one! I would definitely stay here again and again!

Great location and Great Staff!!! I really enjoyed the rooftop pool deck. Everything was a class act from dropping off the car, check in, pool service, and the bar. Had a great time chatting with Miguel, Esteban, and Jason at the Bar. I will definitely be back.

It has been awhile since a hotel has completely wowed me and Conrad Los Angeles did it. From the moment we pulled up to valet, the staff was so welcoming and kind. At check-in, the kind woman who checked us in answered all of our questions and even upgraded our room. The room was absolutely gorgeous. It felt so modern but yet comfortable. I was shocked when I got up in the middle of the night and floor lights turned on so I could find my way to the bathroom. It's the little things! And the bed! I usually have a hard time sleeping in hotel bed but this was the MOST comfortable bed ever. We got room service for breakfast and the man who brought it up was so kind. I forgot to order a coffee and he immediately offered to go grab me a pot. The constantly referred to me by my name which was a nice touch. We also had a nice lunch at the bar with a really great bartender. When we got home, there was two minibar charges which we didn't make. I called and Laquan immediately took care of it, letting me know I likely hit the sensors on accident. I was there with my daughter but now that we have told my husband and other daughter about our experience, we are already planning another trip in May. From now on, I will only stay in this hotel when I'm in LA. Thank you so much Conrad Los Angeles. You have taken the hotel experience to a new level and we loved it!