Conrad Los Angeles

The Conrad Los Angeles is one of our favorite hotels anywhere! The front desk staff is so welcoming and friendly. They want to make every stay special. At the concierge desk, Oliver and Jei are fantastic. The rooms are lovely and relaxing and the pool is beautiful. We miss Agua Viva but love San Laurel. Everyone in the restaurant is equally as welcoming and anxious to make all guests’ experiences wonderful. The food is exceptional both for breakfast and for dinner. The location is great - right across from the beautiful Disney Concert Hall and a short walk to Grand Central Market. We can’t wait to return!

Had a truly magical two-night stay here as a Hilton Diamond Member in a beautiful studio room overlooking downtown Los Angeles. Was my first stay here, and it won't be my last. Was welcomed nicely in the beautiful lobby on the 10th floor for the week of Thanksgiving 2025. Soon after arriving in my beautiful, ultra-clean, and well appointed room on the 15th floor, I received a little Conrad bear plush. I had emailed their concierge in advance that I enjoy collecting them from Conrad properties from around the world. They also brought me three celebration cupcakes and a nice card as a little gift for a recent promotion. Tried room service for dinner as well as the San Laurel restaurant for breakfast both days. The service and food quality were simply spectacular. Every member of the staff was so welcoming and kind to me throughout my stay. The turndown service was a nice touch, and the housekeeping was truly incredible. Slept so well both nights with the blackout shades and quiet, cozy room. Enjoyed their fantastic fitness center as well as relaxing, quiet locations near the pool for reading. Cannot wait to return in the future. You also can't beat the location right down the street from the train station and the heart of Los Angeles as well. I rank this property right up there with the Conrad properties in Hong Kong, London, and Dublin. They do lots of little things right and strive to leave lasting memories on all their guests.

Edited: second stay on 11.22.2025. Room condition improved compared to last time. Turn-down service still requires a separate request. Ice bucket arrived after 30 minutes despite the front desk stating “approximately 10 minutes.” Requested the house car the next day for a 5-minute ride. Front desk confirmed with valet. Once downstairs, we were told the house car was unavailable. Another staff member later approached, confirmed we were waiting for the house car, then proceeded to assist multiple groups who arrived after us. We waited more than 10 minutes for a 5-minute ride. No apology, no explanation. First stay on 9.8.2025: The location is excellent — right next to Walt Disney Concert Hall and within walking distance to The Broad, Angels Flight, and Grand Central Market. The lobby is beautiful and calming, filled with natural light, wood accents, and greenery. The pool is large and minimalistic, a great spot to relax under the LA sun. I booked through Amex FHR with Hilton Diamond status. Although I only received a one-level upgrade, I was given a room with a direct view of the Concert Hall, which was lovely. Sydney at the front desk was especially kind — she even prepared a handwritten birthday card and made sure it was delivered as a surprise while I was dining at the hotel restaurant. That gesture was truly thoughtful and memorable. However, I was disappointed with several details that negatively impacted the stay: 1. The room had a loud high pitch whistling wind noise from the window. I called for repair but no one showed up after one hour. I called again asking for a room change, but was told there were no available rooms despite the website showing availability. Eventually someone came to fix it by overtightening the window lock but the window handle could only be left hanging. 2. No turndown service was provided when I got back to the room at 8pm, and when I inquired, I was told housekeeping had already finished for the day. This was a first for me at an FHR collection property. 3. The minibar cabinet was warped, preventing the fridge door from closing properly, which caused ice buildup and water leakage onto the floor. 4. Despite confirming my guaranteed 4pm checkout through FHR, housekeeping entered my room before the time while all my belongings were still inside. I felt disrespected. On the positive side, the staff were generally kind and welcoming, and the on-site restaurant San Laurel delivered excellent meals. Overall, Conrad Los Angeles has great potential and wonderful public spaces, but the lack of attention to detail and service consistency made the stay fall short of expectations for a property of this caliber. I look forward to having a better experience when I come back in the future.

I had a wonderful time/stay. This is my second time at the Conrad LA and everything exceeded my expectations. It was my birthday weekend and I wanted to stay in the same/similar room I booked in 2022 {I was there for my birthday too}. I contacted the hotel {as I was making my way there from San Diego} and spoke to LaQuan a very personable rep for your hotel. I explained to him it was my birthday and wanted a similar room to what I had booked in 2022. Although the same room was not available, LaQuan upgraded me to a one bedroom suite with the same view! He wished me a happy birthday and when I was settling into my room, a gentleman arrived with a goodie bag which contained a Conrad tote, a teddy bear and super sweet note wishing me a great stay. A few minutes later, we received some additional bottles of water and then the phone rings and it was LaQuan..wishing me a happy birthday and asking me if there was anything I needed. I've never felt so welcome in my life at a hotel. LaQuan went above and beyond to make me feel special and I cannot thank him enough. LaQuan is an incredible representative for your hotel and an example of what superb customer service is! I am visiting LA again soon will be staying at the Conrad once again. I just LOVE the Conrad! Thank you so much for everything!

Exceptional hotel. Room is luxurious with remote lighting controls. Great location and staff friendly and ready to help.