Conrad Los Angeles

Always a nice stay. Rooms are charming and comfortable. Location is perfect. Exactly as you would expect for a Conrad.

I recently stayed two nights at the Conrad Los Angeles while my home nearby was being tented for termites. Overall, it was a very good stay, but for a hotel positioned as five-star, a few small details kept my rating slightly lower than a five star stay. The hotel itself is beautiful and well located, I love the finishings and the materials, and housekeeping was largely immaculate. That said, one clean bath towel had a noticeable mildew smell, and on the second night during turndown service only one pair of slippers was laid out despite the room being booked for two. Small things, but noticeable at this level. I’m local and chose the Conrad in part because of the house car service, since my office is about a mile away. When I asked to use it, I was told the driver hadn’t come in that day. That may happen, but the way it was communicated felt a bit abrupt and there was probably a more polished way to handle that for guests relying on the service. Valet parking at $62/night feels excessive, even for downtown LA. However, Ernesto from valet is absolutely outstanding: kind, professional, and incredibly reassuring. I felt genuinely good handing him my keys and getting my car back from him, and he deserves special recognition. Overall, a lovely stay with excellent staff and a high standard of cleanliness in a spectacular building, but a few service inconsistencies kept it from being a full five-star experience.

Recently completed a 3 night stay. Overall we enjoyed our stay. We found the service to be excellent from check-in to check out. After checkin we were greeted at our room by staff asking if we needed extra water, an iron and ironing board etc. That was a really nice touch. The room (regular king room) was very spacious with ample storage space. The bathroom set up was great and the shower was really great with several options including an overhead rain head. The maintenance of the hotel is excellent, the room including the entry door and carpets and walls did not show any wear and tear. Our room had a partial view of the mountains. I liked the location of the hotel..we took several day trips and we found the location to be very central. The common areas of the hotel are nicely furnished and also in good condition. The free coffee in the lobby each morning is also a nice touch. Housekeeping did a great job making up the room each day. My only request of the hotel would be to expand the menu in the casual restaurant and lower the prices. $32 for a burger is over the top. We didn’t spend any money at the hotel outside our room charge because of the high cost.

The Conrad Los Angeles is one of our favorite hotels anywhere! The front desk staff is so welcoming and friendly. They want to make every stay special. At the concierge desk, Oliver and Jei are fantastic. The rooms are lovely and relaxing and the pool is beautiful. We miss Agua Viva but love San Laurel. Everyone in the restaurant is equally as welcoming and anxious to make all guests’ experiences wonderful. The food is exceptional both for breakfast and for dinner. The location is great - right across from the beautiful Disney Concert Hall and a short walk to Grand Central Market. We can’t wait to return!

Had a truly magical two-night stay here as a Hilton Diamond Member in a beautiful studio room overlooking downtown Los Angeles. Was my first stay here, and it won't be my last. Was welcomed nicely in the beautiful lobby on the 10th floor for the week of Thanksgiving 2025. Soon after arriving in my beautiful, ultra-clean, and well appointed room on the 15th floor, I received a little Conrad bear plush. I had emailed their concierge in advance that I enjoy collecting them from Conrad properties from around the world. They also brought me three celebration cupcakes and a nice card as a little gift for a recent promotion. Tried room service for dinner as well as the San Laurel restaurant for breakfast both days. The service and food quality were simply spectacular. Every member of the staff was so welcoming and kind to me throughout my stay. The turndown service was a nice touch, and the housekeeping was truly incredible. Slept so well both nights with the blackout shades and quiet, cozy room. Enjoyed their fantastic fitness center as well as relaxing, quiet locations near the pool for reading. Cannot wait to return in the future. You also can't beat the location right down the street from the train station and the heart of Los Angeles as well. I rank this property right up there with the Conrad properties in Hong Kong, London, and Dublin. They do lots of little things right and strive to leave lasting memories on all their guests.