Conrad Los Angeles

This hotel was top notch. First class and 5 stars all the way. Very clean and safe. Pool even getting there late had someone right away that came over to us. Was impressed with fitness area and staff. The parking is way over the top expensive! Maybe a discount for hotel guests? It was $62 per night. Rooms were amazing and I recommend a higher floor and one that faces the Disney building and Hollywood sign. Thanks for Sparkle and Anna for going above and beyond. I love Hiltons

A beautiful, modern hotel in the heart of Los Angeles. I was very pleasantly surprised at the wonderful decor and attention to detail here. The food was amazing and the cleanliness top notch. Staff is very kind and accommodating. We were celebrating our anniversary and Gregory was so kind as to send us the most yummy cupcakes! Love the Amex and Hilton perks as well! We will be sure to stay here again.

Absolutely beautiful hotel with amazing service and amenities! The pool was great for our family to spend the afternoon, and our breakfast at San Laurel was delicious. Also, in a very nice area of downtown LA, within walking distance of some great sites. Will definitely be back!

Stayed 5 nights while travelling with family of four (2 kids, 11 and 13) as part of CA trip. Our main activities included a visit to Universal Studios and a Dodgers game so it made sense to try this hotel (also because I'm a Hilton Gold member). Positives: Location very convenient for both DTLA and also for getting on and off the 101. Building architecture is stunning and rooms feel modern, well equipped and relaxing. Great views over LA. Valet service is smooth and efficient. This immediate few blocks of DTLA feels pretty clean and safe, with the music centre, Disney Hall and The Broad over the road. Swimming pool is lovely with plenty of loungers and trees bringing a really nice vibe; pool attendants also very helpful. Plenty of "free" waters provided in recyclable cardboard packaging. Fast, smooth elevators. Design of lounge and restaurants is very nice with good views over Disney hall for San Laurel. Negatives: Valet parking way too expensive at $62 per night. Food and drink way too expensive. All clearly priced for business travellers on expenses. Room service tray adds $5 delivery fee and receipt includes a line for adding additional gratuity over and above the 20% automatically added (to those of us from the UK this is laughable!). As a result, as a family paying our own way we clearly did not consume much from this hotel! Although it's clearly a first world problem, I was amazed that the lovely pool did not feature a hot tub at all - there is loads of space around there to fit one in and lesser properties like the Garden Inn we stayed at beforehand had one, so why not at this 5* property? For me, this alone means I will not be coming back. The gym was well furnished but unfortunately didn't have the inspiring views I was hoping for from the running machines - just the side door of the law courts! Like many gyms, they also feature too many heavy free weights and too few lighter ones - most people use the lighter ones I think. The final negative was that - as a Gold member - I asked the night before check in about an upgraded room and was assured that I was eligible but they couldn't tell me what the upgrade would be until check in. Upon arrival I was told that my "upgrade" was to a higher floor. When I questioned this with another member of staff they basically told me that they had no rooms to upgrade me to, and that the room I had been given was in fact exactly the room type I'd booked. This felt to me like I was being messed around - I'd rather have been told simply "sorry we're full and we can't upgrade you this time" - expectation management and clear communications to loyalty members should be something a 5* hotel excels at. Overall we enjoyed the views and the luxury feel of the hotel and whilst I would return on business, I'd not return for another family stay.

We stayed here for 1 night and the hotel is beautiful and in a great location. You could walk to many things and was one of the only hotels that I didn’t see homeless people nearby. The rooms were nice and quiet and had a very nice bed and shower. The bar was also nice, overlooking the skyline. The staff was very nice and the house car as a very nice touch. I’d return again.