Fairmont Century Plaza Hotel

We had such a great stay at the Fairmont Century City. Our room was at the Gold Level and so we had a dedicated team that took care of us and a lounge access. Our stay was absolutely perfect!From the moment we arrived, the experience felt amazing and thoughtful. The Gold Level lounge itself is beautiful, calm, modern and very clean. We stopped there every time we came back to the hotel for a bottle of water or a snack. The exceptional care and service from Antonio and Fernanda upgraded our experience. They both gave us excellent service. Their attention to details , kindness, care and professionalism was beyond impressive. They checked in with us every time we came in to the lounge, remembered preferences, and made us feel truly cared for. Fernanda gave me her cell phone number so I can text her or call her if I needed anything. My daughter is celebrating her birthday this month, Almost every staff person that we came across wished her happy birthday. Fernanda and Antonio provided us with a superb service in every sense of the word. We cannot wait to return and would recommend the Gold Level to anyone who is looking for a luxurious stay.

Had a great experience at this hotel. The staff were very helpful and friendly, amenities and room was immaculate and overall vibes were great. Would highly recommend over the Beverly Hilton or similar hotels in the area.

Amazing service from Bella , Kevin and Janneth in the Fairmont gold lounge. World class service and great people. Thank you for everything , regards Nick

Wonderful hotel in Los Angeles. Right in West LA next to a lovely outdoor mall. Minutes to. UCLA, Santa Monica or Beverly Hills. Nice airy rooms with balconies, relaxing lobby and nice breakfast area. The reason I’m writing this review is the staff. From all my travels this year in Europe, South America , and LA, this is by far the most professional attentive staff who use common sense and compassion to resolve any issue. All done with kindness and a smile. Housekeeping, valet, maintenance, restaurant and especially the front desk . From Coleen, to the amazing managers Beau and Jack. Jack was so helpful throughout our stay.. I would return to this hotel whenever in LA based on the amazing staff.. many thanks for your hospitality. .

While the Century Plaza is a great property and location- the service I experienced was horrible. This is a hotel that has no hotel operator. If you want to call room service, housekeeping, the front desk, etc....all calls go to one person and then you leave a message and wait for a call back. What is worse, many times that person who gets the calls is busy and your call goes into a voicemail. The bottom line - if you ever need service and do not mind waiting in your room for a call back then this is the hotel for you. However, if you need your car - room service- housekeeping or anything else, be prepared to leave a message and wait. It appears that this hotel wants to cut staff at the expense of the guest. Good Luck.