Four Seasons Hotel Los Angeles at Beverly Hills

The Four Seasons Beverly Hills is the best of the best! Great Staff Great Service Great Rooms Great outdoor spaces Great Food Great Swimming Pool Great Restaurants Great Smelling Great Car Service

This hotel is so outdated it’s an embarrassment to all Four Seasons. There a real Four Seasons hotel on Wilshire Blvd right off Rodeo that one is fresh. This one isn’t even technically in Beverly Hills it’s West Hollywood they just use that name to be able to charge guest more money. Salvador at valet is not nice at all. Super rude staff all around. Go to one of the 100 hotels around in area that are legit hotels worth your money.

It was below what I expect of the Four Seasons. When you are paying a crazy price point you expect at least a nice room or great service or ideally both. First the good: front desk was courteous. Room service delivery woman, pool attendants,and spa receptionist were sweet. The waitstaff and especially the bar guy in the morning making coffee were attentive and nice. What knocked it down 1 star - valet parking rude and really poor sense of how to keep the traffic area clear. Like if you are going to be loading or waiting for a vehicle to load, don’t have all 3 cars lined up side by side blocking all 3 lanes of traffic. One night, after 5 minutes of waiting in my vehicle when I just want to get going, I suggested they move the parked car off to the side I was told “we are busy right now!” (I can see that but honestly my high school kid could easily tetris the vehicles around to create an open thoroughfare). The “wellness room” I paid a little extra for on fitness level came with a yoga mat BUT no place to do yoga in the room! Small room and more on par with an Aloft room. The Osea body lotion seemed watered down and not hydrating (should have stuck with L’Occitane products). Front desk staff in evening sometimes seemed a little like they were in training? Nice enough but would say no to things until a coworker who overheard would come over and correct them. This happened with a couple of front desk staff. I feel like the default at most 5 star hotels is to accommodate the guest, so if the staff is new, they should say “let me check” first. I was disappointed but 80% of the staff was great so 4 stars.

Los Angeles is a destination we travel to frequently, though not every year. Each time, we stay at the Four Seasons Beverly Hills, where I have stayed a total of five times. Before that, I had also stayed twice at The Beverly Hills Hotel. Beyond the excellent service of the staff and the comfort of the property, the main reasons I choose the Four Seasons are its location and atmosphere. You can easily walk to Robertson and Beverly Hills, and although it is centrally located, it never feels overcrowded. I also love that local residents choose the hotel for dinner, breakfast, or even weekend stays—it truly makes you feel like part of the community. That sense of belonging is one of the things I look for when I travel. Most likely, I will be staying here again on my next visit.

I have stayed at several Four Seasons Hotels but this one might have had the best customer service of all of them! The staff was some of the friendliest we had ever seen. That's not a knock against the other four seasons properties we stayed at but this one went above and beyond their usual above and beyond. The property itself was perfect. We happened to be there when they were doing some press for a few Big movies so it was cool to see some of that Hollywood experience you hear about. Some people who really shined were Mike -Valet - took time to welcome us and explain a few things to make our stay even better Yesenia- Front desk super helpful and super nice very informative Danny -Bellman really told us alot about the Hotel and how to enhance our stay. But the star of the show was Jonathan P in Security. Super friendly and knowledgable. Employee of the Month if it were up to me. This is one of those people that you could see do any job at Four seasons and be the best at it. Thank you for everything you did for us during our stay! We normally stay at the Westlake or Beverly Wilshire property when we are in town but this is our new favorite Four Seasons!