Four Seasons Hotel Los Angeles at Beverly Hills

Extremely disappointing experience and terrible customer service. My partner and I visited the Four Seasons Spa to celebrate our anniversary, hoping to spend time together before and after our services. Because this is a gender-specific spa, communication was especially important — yet it was completely mishandled. I waited in the lobby for 20 minutes—twice—while my partner was inside, and the staff never once informed her that I was waiting. Later, I went to the pool, and again, they failed to tell her where I was. As a result, we lost valuable time together on what was supposed to be a special occasion. What made the situation worse was the response from the manager, Carene. She spoke down to us, dismissed our concerns, and denied that anything went wrong, even though the lack of communication was obvious. There was no apology or accountability—only repeated statements that she “disagreed” with our experience. For a brand like the Four Seasons, this level of customer service is unacceptable. Our anniversary was impacted, and instead of being met with empathy or professionalism, we were treated with indifference. I would never return here again. The customer service was terrible, and I do not recommend this spa.

We were there for their Thanksgiving brunch and it was a huge disappointment. 1. We were seated in the back room where they rolled out banquet tables and chairs. I think paying $250 per person to eat as if I'm paying half price is not appropriate. 2. When I asked the host for a new table, instead of even pretending, she asked what exactly I didn't like about the table and said there wasn't anything she could do. 3. They claim they have live music but... when you are put into the back room sitting on banquet chairs, we can't really hear anything that's going on in the actual restaurant. Bc we weren't eating in the restaurant.... We ate in the back closet. 4. They didn't even have the BASIC Thanksgiving desserts: pecan pie and pumpkin pie. How do you have a Thanksgiving buffet, chatting $250 pp and not have the basic holiday dessert? 5. Every other parties that were brought to this back closet room demanded another table and seemed to be taken away. Except for us, some breastfeeding woman, someone else that brought a DOG, and a group who came in literal sweatpants. Meanwhile, our family took time to dress nice and wear matching outfits. We will never forget the experience and the way the manager and host made us feel like second class citizens or as if we were being given half off for our meals. To pay $1700 for brunch to be treated that way is unacceptable. I can’t add photos bc we didn’t waste time taking pics of the abhorrent banquet room and banquet tables n chairs. Additionally right above our table was a huge water stain. Truly gross for a four seasons experience. I've been going to their brunches for Mother's Day in the past and have been sat inside the restaurant and have had good service but after today, will never to back. We let the manager know and he couldn't have cared less.

During a busy week, I had to zip to LA for a meeting. I'm so glad I chose the Four Seasons, which proved to be an oasis of calm and quiet elegance. Just what I needed to recharge my batteries. Nothing beats the Four Seasons service. The personal touches. And the beds! I had a wonderful and blissfully quiet stay and will return home a bit less stressed than when I started.

The Four Seasons Beverly Hills is the best of the best! Great Staff Great Service Great Rooms Great outdoor spaces Great Food Great Swimming Pool Great Restaurants Great Smelling Great Car Service

This hotel is so outdated it’s an embarrassment to all Four Seasons. There a real Four Seasons hotel on Wilshire Blvd right off Rodeo that one is fresh. This one isn’t even technically in Beverly Hills it’s West Hollywood they just use that name to be able to charge guest more money. Salvador at valet is not nice at all. Super rude staff all around. Go to one of the 100 hotels around in area that are legit hotels worth your money.