Four Seasons Hotel Los Angeles at Beverly Hills

The service the Four Seasons offers is excellent. Our room was OK (1118) but the star of the show are the beds. There is something about sinking into that incomparable mattress that just lulls you off to sleep in no time at all. I am Coeliac, and I have to be so careful with food. They gave me my own special gluten free toaster in the room and a separate bigger fridge and I was so grateful for it. We've been coming for a very long time to this hotel and the staff remember us. The welcome always feels genuine. I recommend the Caesar Salad with prawns for lunch - those prawns are enormous! What a treat. We had a great stay as usual. We had a big birthday to celebrate and the hotel staff pulled out the stops for us to make it very special indeed. Thank you! The only downside for us was that we just couldn't use the pool because the music is so loud and not relaxing at all. It's like "Let's have a very loud party" instead of "Let's relax by the pool". Looking around, we noticed that most people were wearing their earbuds and we were not surprised. It stopped us from going there the following days, we tried, we really did, but as soon as we got there it felt so inappropriate to the goal of relaxing that we turned around and left. Which was sad - it's a lovely space. That's why we could only do 4 stars this time.

We had such a wonderful stay at Four Seasons Los Angeles at Beverly Hills. My wife and I came out from cold NYC and it was the perfect escape into the California sunshine. The property is beautiful, with lovely landscaping everywhere you look like succulents, citrus trees, and so much greenery that it really feels like a little oasis in the middle of the city. The spa was incredible. I had the best facial I’ve ever had, and we both also had massages. The therapists were fantastic and you could tell they really knew what they were doing. It was one of those spa experiences where you leave feeling completely relaxed. We had great meals at Culina for both breakfast and dinner. Juan took wonderful care of us and recommended a beautiful bottle of wine that paired perfectly with our very indulgent order of pastas and steaks. The deconstructed key lime pie at the end was the perfect finish. Even room service was excellent. Service throughout the hotel was warm, attentive, and effortless. We truly felt taken care of the whole time. It was exactly the kind of trip we needed and we can’t wait to come back.

We had the best stay here. The pool is so beautiful and feels like a little escape tucked into the middle of LA. You could honestly spend the whole day there and be very happy. Pretty pink setting with beautiful sunsets. Culina was such a highlight too. The carbonara is insanely good and one of those dishes you keep talking about after. We also had drinks at the bar and everything was great, especially the ice cold martinis and the more interesting cocktails. The lobby florals are gorgeous, and the whole hotel just feels warm and special. But more than anything, the staff really made it. Everyone was so kind and welcoming and made us feel completely at home. We already want to come back.

Five stars, no hesitation. The Four Seasons Hotel Los Angeles at Beverly Hills is one of those places that immediately makes you exhale the second you walk in. The best part for me was honestly the pool. It is so beautiful. Lush, sunny, and calm in a way that feels almost impossible for Los Angeles. It feels like you are tucked into a little pocket of peace above the city, surrounded by palm trees and that classic Four Seasons feeling that everything has been thoughtfully taken care of. We ended up spending far more time there than we expected because it was just that relaxing. And the food. Wow. We ordered snacks by the pool and I am still thinking about the wagyu tacos. Hands down some of the best poolside food I have had anywhere. Fresh, flavorful, and actually memorable, not just good for a hotel. Everything we ate felt thoughtful and well prepared. Service was another standout. It never felt stiff or overly formal. It was warm, attentive, and easy. Every person we interacted with seemed genuinely happy to help and truly wanted us to have a great stay. They strike that perfect balance of being there when you need them while still giving you space to enjoy your time. Our room was spotless, comfortable, and quiet, and the entire property has a polished but welcoming energy that makes you want to come back. If you want a true Los Angeles escape without leaving the city, this is it. I am already looking forward to coming back, mostly for that beautiful pool and those wagyu tacos.

Extremely disappointing experience and terrible customer service. My partner and I visited the Four Seasons Spa to celebrate our anniversary, hoping to spend time together before and after our services. Because this is a gender-specific spa, communication was especially important — yet it was completely mishandled. I waited in the lobby for 20 minutes—twice—while my partner was inside, and the staff never once informed her that I was waiting. Later, I went to the pool, and again, they failed to tell her where I was. As a result, we lost valuable time together on what was supposed to be a special occasion. What made the situation worse was the response from the manager, Carene. She spoke down to us, dismissed our concerns, and denied that anything went wrong, even though the lack of communication was obvious. There was no apology or accountability—only repeated statements that she “disagreed” with our experience. For a brand like the Four Seasons, this level of customer service is unacceptable. Our anniversary was impacted, and instead of being met with empathy or professionalism, we were treated with indifference. I would never return here again. The customer service was terrible, and I do not recommend this spa.