The Hollywood Roosevelt

Beautiful, historic hotel on the Hollywood walk of fame, across from the iconic Chinese Theater. Tons of restaurants, retail, activities nearby. Front desk, dining, housekeeping staff all nice/welcoming (the bellmen are fabulously helpful), but management don't have their act together; 30 minutes to check (never experienced in any other hotel, in any country, ever), with some not getting into rooms until 1-2 hours after check-in time of 3 pm; not acceptable, and neither are the hidden fees, which raise the already superspendy room rate by almost $100/day. Rooms are decent size, clean, with very comfortable beds/bedding, ironing board, safe, mini fridge, expensive drinks/snacks. No coffee/tea things, but electric kettle brought on request. Nice bathroom with shower stall & shampoo/conditioner/gel wall dispensers, also lotion, robes. Free wifi worked well. Good climate control/blackout shades. Window opens.

We had a small wedding and did a Hollywood-glamour staycation. It was spectacular. We enjoyed 3 bars (lol), the glorious Tropicana Club, and Hockney Pool. An absolute don't miss Hollywood icon.

Where do I start - we'd booked two suites weeks ago, or a month ago. Checked in at midnight after our flight and had booked two suites, one with a king, and one with two double beds for our adult children. Guess what, they said they didn't have the reservation for the two double beds despite the PAID IN ADVANCE IN FULL reservation but helpfully offered a "free! rollaway!!!" Yippee. Who doesn't love a roll away when booked a suite with two double real beds. They had a lobby full of enraged guest who had been lied to and "upgraded" to cabana suites while a wedding raged in their pool area and no one could sleep. One of our children found a different place to stay opting out of said roll away. I'd email and texted before to advise our late arrival and to confirm the two double bed suite since they hadn't sent check-in info for it. Their manager was pathetic and let her staff deal with the angry people in the lobby and only came out looking disheveled and sloppy to talk to one man and did NOTHING for anyone. They offered ZERO to compensate nor a refund of the prepaid rate so we could leave for a better hotel. It was joke. The suites are large but worn, top floor so nice view, two bathrooms, but uncomfortable cheap mattresses and beat up carpets with holes and frayed edges and gouges in the wall. It could be such a great hotel but isn't. Tonight tried to go to the bar, The Spare Room, on a Friday after Hollywood Bowl show (the only reason we stayed here) and it was busy and only two slow moving inattentive bartenders working. After people shoving and cutting in line and zero eye contact with said bartenders, left. A large, loud, weird party took over the lobby so no go on that one. If you are desperate to stay near the Hollywood Bowl, then try it. But don't expect reservations to be honored, customer service to be present, a comfortable mattress or anything else. Bathrooms are cramped and the main one had no water pressure, crazy loud clanging when using hot water, and water shower spigot shooting water out the fittings all over the place. For the good reviews, all I can think is people stay at Motel 6 in their other life and so this is acceptable. Really misled by the reviews and back to the nicer hotels in Beverly Hills and never again to the Hollywood Roosevelt. On the bright side, the suite space is large, at least ours were. If you don't care how nice it is, it has space, but no door between bedroom and living area on one, on the other, a barn door. It's musty. AC helps a bit. I was told to send my reservation confirmation email to the general manager despite showing to to the front desk (they had people in OUR two bed double rooms) and I did the next morning and got ZERO response. At the front desk they "believed me" but their manager who hid in the back didn't supposedly and said we'd reserved two king suites, which we did not. It's just not okay and they did ZERO to help, didn't adjust the rate or anything. I will contest with my credit card company and never stay here again.

hi will never stay there again was not happy about paying extra charges for gym which we never used $38.00 x 2 $76.00 x 2 rooms =$304.00 i have written a review about this check when signing at reception very very small print which they don t explain

The Roosevelt is a frequent stay for us. We love hotels with history and old Hollywood vibes and the Roosevelt has it in spades! There is simply no place like it and if you love feeling like a celebrity, this is your spot. The customer service every stay has been top notch. We have only ever stayed in the cabana rooms (we just love the pool vibes and the little oasis back there!) we prefer the balcony rooms, but the cabana room that walk out to the pool are also very cool. The Tropicana bar is perfect and I honestly think the oysters we get at the Roosevelt are my favorite (we were in Hollywood just last weekend, not staying at the Roosevelt, but popped into the lobby for oysters, steak frites and martinis… all perfection!) Definitely check out the Spare Room! One of these days we will get to a show or an event at the Cinegrill too. There is always something cool going on at the Roosevelt and so much Hollywood history (Marilyn’s Suite, the Shirley Temple Steps, the Gable/Lombard penthouse, the artwork pool, the first Academy Awards) it really is a must visit if you come to Hollywood!