The Hollywood Roosevelt

Stayed here for 2 nights at the end of a tour across the USA. It was a nice way to end our trip at this magnificent nostalgic hotel. What made it special was all the in house entertainment that the hotel provides . On Sunday night my wife and I thoroughly enjoyed the magic show in the library bar. This was an extra $32 per person but it was very entertaining and well worth the money and the beauty is when the show is over you have a 2 minute walk to your room. All the staff go above and beyond normal service but I would like to say a special thanks to Frances (the housekeeping supervisor) who also gave us a sneak peek look at the penthouse suites. The swimming pool is a nice place to relax and spend the afternoon too.

Dustin and Falcon were both wonderful to communicate with. I always come here but this was my first time staying here and I would definitely do it again.

Being hospitality executives it pains me to write this….The bed is about the only good thing about our stay. I booked a Cabana Suite last minute as a surprise when booking a last minute trip. We arrived at 12.30pm which I knew was early. When we arrived at the desk the clerk said the room was not ready so I asked if we could perhaps downgrade to get into something earlier as our plans had slightly changed. He stated they didn’t have anything available but I would be texted when the room was ready. Their check-in time is 3pm. We were not informed our room was ready until 6:05pm. When we arrived back to check in I explained checking in 3 hours after the advertised time was not ideal and asked for a manager. The girl who came out was initially pleasant offering to waive their $35.00 fee and take a $100 off. I thought the offer was a little weak considering we were paying over $600 for a room that wasn’t ready on time but didn’t argue it. We proceeded to the room and as we approached it down the hallway heard an extremely loud intoxicated woman who was swearing like a sailor. That apparently was going to be our neighbor. Since we could hear her down the hallway, we didn’t even open the door but went back to the desk to ask for a different room. The manager on duty seemed super annoyed (she was less than interested in looking at the video I took to explain why this wasn't ideal) and said the only available room was a loft suite. The loft suite is considerably smaller and in a different section of the building. While she adjusted the rate it was not the only available room it was the only one that wasn’t an upgrade. Additionally, she said they only have one working elevator so we should expect a wait. There isn’t a single usb in the room so don’t assume you’ll have one. They sell one for $28.00 in the room amenities for purchase however. It should be notated they are pet friendly and don’t have specified pet rooms so if you’re lucky like we were you’ll get the faint smell of animal urine coming from the rug. In the morning when reviewing my folio it was wrong. The $35.00 credit was not removed. I called the desk and the clerk adjusted it. If you’re a manager and you tell a guest you’ll remove fees and give a credit you need to make sure it’s done. I shouldn’t have to have bad experience after bad experience with your hotel. I explained to the clerk I would appreciate the manager calling me to have a discussion. I was told they were expected in about 15 mins later and that I would be called. 2 hours later we checked out never receiving a call. There is no excuse for poor management and perhaps they should stop selling late check outs so check ins can be on time.

Hotel was lovely, very nostalgic. There was only one working lift, however there was a staff member in the lift, managing that situation continuously. The most we had to wait was a few minutes. Pool was lovely and the food delicious. The only let down was there appeared to be mites in the rug in our room. We ended up with bites all over our feet. Which have since gone away since we moved to our next destination.

Very bad service experience. Front desk very poorly trained. Good concierge and housekeeping though. Be prepared to pay for tea bags if u wish to make tea in the room. No kettle as well in the room. Also be wary of using a forex or debit card as the Hold son your card will be over 50 % of the room charge and if it's an international card god alone knows when the money will get recredited