InterContinental Los Angeles Downtown

The team at the LA InterContinental is great. From the valets that take vehicles upon arrival. We saw Jerrod P many times and always with a great smile and welcome back greeting. The front desk team that checked us in, Michelle and the person who helped with my bill, susie. The lounge staff is always fantastic and it feels so great when they remember us. The person managing the elevator up to Spire 73 was great when we mentioned we just wanted a cocktail. She directed us where to sit to be comfortable and have a drink. She was right, what a beautiful night. And we love the lights of the top if the hotel.

Upon entry, Sergio & Emerson were super kind & helpful. Sergio was extremely polite & friendly, and made me feel welcome immediately! Emerson checked me in and made sure I was set to having the best experience at the hotel. Really appreciate the staff here!

Steve at the front desk was phenomenal! Exceptional service and very knowledgeable about the surrounding area and hotel amenities. Room is very clean with great views of the city.

Steve was excellent - friendly, helpful and articulate. Made me feel very welcome and at home when checking in at the front desk.

One of the best hotels I’ve stayed at on the West Coast. I’ve stayed at several hotels in the LA area: Beverly Hills, Santa Monica, Irvine. The room was impressive and had a great view. The only complaint I have for my entire stay was the bathroom sink drained slowly. I heard some drilling in the hotel on my second day and I was hoping it was from cleaning the pipes. I’m certain that if I complained, the drain would’ve been fixed right away, given how impressive service was at all other areas of the hotel. Breakfast at La Bucherie is a wonderful experience, which seems to be ensured by the breakfast manager who is everywhere and great staff. I was very happy with the food and the view doesn’t fail to impress. The manager was also very impressive: I saw her all over the restaurant ensuring everything was perfect and her staff were well-supported by her. Nothing seems to escape her attention and while I was one of many people arriving without a reservation and waiting for a table, which was on a holiday weekend and took around 30 minutes to get, she apologized for the wait when my hostess and I walked by her on the way to my table. But there was no need – it seems the manager simply goes above and beyond in all aspects. The wait was comfortable, I asked for a menu, and I had a great view to pass the time. I made a reservation the next day and the waiting area still had every seat occupied and my table wasn’t ready at the reserved time but my wait was only around 2-5 minutes. In addition to the food, the servers and the manager were very nice as well. As the breakfast manager was attending to all of the tables, I had the pleasure of speaking with her briefly when I asked about the beautiful, Austrian pin that she wears for her mother. I was also impressed by one of the bartenders at the lobby bar, Christopher. It felt like I was drinking across from the New York Stock Exchange when he served me. He was smart and quick as a whip on a very busy night. I had a few questions and he had all of the answers, and his answers were precise and researched when necessary. I would’ve been happy with a guess. The property includes an automatic 18% gratuity at all of its bars and restaurants and the service was always worth it. The dinner manager at La Bucherie was also a pleasure to meet while I waited for my chocolate souffle to be prepared. Johnathan C. provided an exceptional check-in experience. Fast, thorough, pleasant, and welcoming. Normally the check-in is one of the annoying aspects of my hotel stays but Johnathan C. made it an experience that I would look forward to having again. I very much appreciated the free 20 minutes of valet parking during check-in. Check your watch if you take advantage of this, because although check-in took only around 5 minutes, there was a long line as it was the start of a holiday weekend.