InterContinental Los Angeles Downtown

Beautiful property and great staff. Jordan was particularly helpful and kind. Best views in all of LA

We have stayed at the Intercontinental DTLA multiple times and the one consistent piece of our experience is Jereal greeting us warmly in the parking garage. He is excellent, very knowledgeable and absolutely excellent at what he does - an ambassador of the hotel. He is one of the main reasons we return.

One of the worst hotel experiences I have ever had. I was a long-staying paying guest at this hotel, yet the overall treatment made me feel as though the staff believed they were doing me a favor by accommodating me for my own money. Instead of feeling welcomed, I constantly felt pressured, uncomfortable, and stressed throughout my stay. There were repeated issues involving communication, billing, and overall handling of concerns. What disturbed me most was the complete lack of empathy and genuine care during difficult situations. The professionalism often felt forced and insincere rather than authentic hospitality. The experience became so overwhelming that I am still dealing with emotional distress from how everything was handled. A luxury hotel should provide comfort, safety, and peace of mind — unfortunately, my experience was the opposite. Very disappointing, especially for a property operating under the InterContinental / IHG name.

Steve helped us to check in. He is really helpful. He explained all hotel amenities and gave us a higher floor floor. Thank you Steve!

The staff was AMAZING and the rooms were very clean. The noise levels were quiet in the rooms themselves. Albert at the front desk was very attentive and answered all our questions clearly. Definitely started our trip off on the right step!