Omni Los Angeles at California Plaza

The only thing this hotel has going for it is the location. Other than that this is not a 4star experience, and you should stay at The Conrad around the corner. 1) asked for early check in and was quoted a check in between 12-1. I was able to check in at 3 (which normal is 4, so i guess it still qualifies as “early” but not what was quoted). 2) they stated room service was available for breakfast, unfortunately you can’t pre-order. The in room QR code didn’t provide breakfast options. And no one picked up the phone when I would dial to order. Went down to the restaurant at 6:45, there was one other guest dining. The only option was a buffet, and the online menu was not available. The buffet was a slightly more upscale option of what you would see at a best western but charging you $30. I didn’t end up getting it. When I asked if breakfast was available in room, the waiter stated “look i can’t be everywhere at once.” So rudely didn’t answer the question. When i asked if i could order off the online breakfast menu, i was told it’s buffet only. 3) was there sun-fri. Room was only refreshed Mon and Thurs. 4) the googlecast on the TV stopped working the last 2 days of my stay. They were aware it was having issues. 5) i asked for a late check out, but it was not featured on my profile, so i had to reask for it and got charged $50 6) left a google review pretty early in my stay stating my distaste and i clearly stated i was on a business trip. Management called my room at 9a, 11a and 2p to discuss my review but I obviously was not in room. Then they felt it was appropriate to call me again at 8:45pm as i’m winding down from a 12 hour work day and attempting to sleep to discuss my review with my again. 7) bed was hard, not firm just straight up hard. I typically stay at The Conrad when im working in DTLA, but I was trying to branch out and overall i was extremely disappointed in a 4 star hotel for a week long stay and paying close to $2k.

We had a wonderful stay at the Omni Hotel Los Angeles and wanted to recognize the outstanding service we received. A special thank you to Destiny at the front desk. She was incredibly professional, friendly, and helpful from the moment we arrived. She made us feel genuinely welcome and set the tone for a fantastic stay. We also had a great experience in the bar and lounge restaurant. Our waitress was not only attentive but also had a wonderful sense of humor that made the evening even more enjoyable. When she went on break, the next server stepped right in and provided the same excellent level of service. Another thing that stood out was the housekeeping staff. As we walked to our room, several members of the cleaning crew greeted us with warm smiles and friendly hellos. It was clear they took pride in their work and genuinely enjoyed what they were doing. That positive attitude created a welcoming atmosphere throughout the hotel. Excellent customer service can make all the difference, and every team member we encountered helped make our stay memorable. We highly recommend the Omni Hotel Los Angeles and look forward to staying here again!

This was our second straight year of staying at The Omni. We loved it so much the first time that we knew this is where we wanted to stay. It is in a perfect location. It’s not far from the freeway which is super convenient. We were on vacation specifically to watch a couple Dodger games. It only takes about 10 minutes to get to the stadium. I mean you can’t get no better than that. Great location. Also my son and I did a lot of walking around the streets by the hotel. We actually came upon the Lakers arena which we had no idea was so close. Maybe a 10 or 15 minute walk at the most. That was so cool. Now we know we can catch a Laker game too while staying at The Omni and we don’t even have to drive to the arena. That is perfect. Another great thing about this hotel is the plaza that is downstairs. A great little assortment of restaurants etc and there is a performance area at that plaza where you can sit back and enjoy the bands that are playing. Two of our favorite places to dine at were Wingstop and Starbucks. Both are right next to each other. Plus the Wingstop is open 7 days a week until midnight. That worked out great for the two nights we went to the game because we didn’t get back until after 10pm and we were hungry so walking downstairs to Wingstop was perfect. Definitely a great place to stay. I would highly recommend it especially if you want to catch a Dodgers game or a Lakers game. I am the kind of person that does read reviews because I like to get a general idea about where I’m going. So if my review can help anyone with their decision then that’s great.

Wonderful property with a good good gym/ lots of equipment. Plenty of space to walk a four-legged family member on the 4th floor patio. Good location near City Hall and the Grand Marketplace food court. Use self-park as it is right next door. To the best of my knowledge, this is one of the few Omni hotels that has a lounge, and this one certainly is nice. I enjoy having a quiet space for breakfast as well as the happy hour from 5 p.m. to 9 p.m. Good drink selection, tasty appetizers. I also would like to applaud Paulina for her excellent service in the lounge. We will certainly stay at this property again. Please don't close the lounge! It is a very nice member benefit.

Outstanding Customer Service During a Very Busy Convention Although this is only my first night at the Omni Los Angeles Hotel and I haven’t had the opportunity to fully experience my entire stay yet, I wanted to write this review now because I didn’t want to forget to recognize the exceptional customer service I received. I also plan to leave this review on both TripAdvisor and Google because it’s easy for people to take the time to write when something goes wrong, but not nearly as common for people to go out of their way to acknowledge outstanding service when someone truly deserves it. My husband and I are staying at the Omni Los Angeles Hotel while he attends a large national convention downtown. As someone with multiple medical conditions, including an autoimmune disease, heart issues, and severe allergies, traveling always requires careful planning. Normally, one of the first things I do before booking a hotel is ask whether pets are allowed on the property so I can make arrangements in advance. Unfortunately, I forgot to do that this time because I assumed a hotel of this caliber would not allow pets. As much as I love our furry friends, my allergies unfortunately don’t love them. When we arrived, the lobby was incredibly busy. There were long lines of guests checking in because of the convention, and the bell staff had what seemed like thousands of bags to manage. Yet, what stood out to me wasn’t the crowd—it was the extraordinary professionalism of every employee I encountered. Despite the overwhelming number of guests, everyone remained calm, welcoming, patient, and genuinely kind. I especially want to recognize Assistant Front Office Manager IVONNE FLORES. She immediately listened to my concerns with empathy and understanding. Without hesitation, she worked to accommodate my medical needs by finding a room on a floor without pets and one that had not previously housed pets. She understood that this wasn’t simply a preference—it was a legitimate medical concern. Her compassion, professionalism, and sense of urgency meant more to me than I can adequately express. I also want to recognize Ivan from the bell/concierge team. Even though he was incredibly busy helping guests and managing an enormous amount of luggage, he still took the time to help us. When I began having an allergic reaction, he was genuinely concerned and even tried to help us locate Benadryl. That level of care and willingness to go beyond his normal responsibilities says so much about the culture of this hotel. I have had allergic reactions while traveling before that have resulted in emergency room visits and even overnight hospital stays, so I take these situations very seriously. Shortly after arriving, I did begin having a reaction, and my husband had to rush to a nearby CVS to buy Benadryl. His first thought was that we might need to leave and find another hotel because he didn’t want me ending up in the emergency room. Thanks to IVONNE FLORES’ prompt attention and the genuine care shown by Ivan and the rest of the staff, I felt much safer staying here. While I still needed medication, knowing the team took my concerns seriously gave me tremendous peace of mind. The hotel itself is clean, comfortable, and well maintained. While it is an older property, it has been cared for nicely. However, what I will remember most is not the building—it is the people. Luxury isn’t defined only by beautiful architecture or elegant décor. True luxury is how you’re treated when you need help the most. The customer service at the Omni Los Angeles Hotel was, in my opinion, luxury at its finest—five-star, first-class, and truly exceptional. Watching the front desk, concierge, and bell staff manage such an overwhelming number of guests with smiles, patience, professionalism, and grace was impressive. They worked tirelessly to ensure everyone was taken care of as efficiently and kindly as possible. I never once saw frustration directed toward guests, despite the enormous demands placed on the staff during this convention. Thank you, IVONNE FLORES, Ivan, and the entire Omni Los Angeles team for making what could have been a very stressful experience feel safe and welcoming. Your kindness, professionalism, empathy, and commitment to excellent service are exactly what hospitality should be. You transformed what could have been a frightening medical situation into an experience where I felt heard, cared for, and valued as a guest. This is the kind of customer service people remember long after they’ve checked out.