Omni Los Angeles at California Plaza

Enjoyed everything about the hotel, until it came time to check out. I have a limited amount Govt Travel Card. When I made the reservation my card as expired, had to get a new one, and used a personal card. When I checked in I used my Govt card an a hold was put on the card for about 1700. During my stay you changed systems or something, and when I went to check out it wouldn't release the hold and wouldn't pay the bill from the hold amount. The bill amount was higher than remaining limit. I had to use my personal card to pay the difference. This has caused issues submitting my travel claim and getting proper reimbursement. Also, our Uber would only wait like 20 minutes and it took over 30 to try and resolve the issue. I was charged a fee for missing my ride, then had to request a new ride and now we were getting short on time to get through airport security, etc.

I had an excellent stay at the Omni Los Angeles Hotel. The room was spacious, comfortable, and well-appointed, with everything I needed for a relaxing and productive visit. I especially appreciated the standalone shower, which added an extra touch of comfort. The room was spotless, and the bed was very comfortable. What truly made this stay exceptional was the staff. Everyone I encountered—from the check-in desk to the bell captain and the staff assisting guests at the front of the hotel—was friendly, professional, and genuinely helpful. Their attention to service made me feel welcome throughout my stay. One of the hotel's standout amenities was the complimentary car service within a three-mile radius. This was incredibly convenient and a wonderful perk. The drivers were outstanding, especially Oscar, who was friendly, knowledgeable, and made every ride enjoyable. I also dined at Noe Restaurant during my stay. The ambiance was excellent, and the staff provided attentive service. While the menu offered a good selection of options, I found the food itself to be just average. That said, the overall dining experience was still enjoyable because of the atmosphere and service. Overall, the Omni exceeded my expectations and provided a first-class experience. Between the comfortable accommodations, exceptional staff, and unique amenities, I would gladly stay here again and highly recommend it to anyone visiting downtown Los Angeles.

The only positives: 1) Room and bathroom were spacious 2) Valet and front desk staff were very kind What matters: 1) No privacy: Housekeeping tried to enter my room despite the privacy placard hanging on my room's door. The sound of the door trying to be opened woke me up and terrified me. I thought it was a stranger, because housekeeping didn't cross my mind initially since the privacy placard was displayed. The Omni's Supervisor and Director later confirmed that housekeeping did swipe the key card to enter my room. Why would housekeeping try to enter a room that they knew contained items but had the privacy sign up? This alone is reason enough to never stay here or return, but it gets worse. 2) Not safe for disabled guests: I called in advance to notify staff that I have seizures triggered by sleep deprivation. I requested a quiet room away from the elevator and the operator was very kind and willing to help. However, as mentioned above, housekeeping tried to enter my room and woke me up. This interrupted my sleep, leaving me exhausted and with a migraine for two days. It's wildly frustrating to notify staff and feel confident that your disability is going to be accommodated, only for your one request to be disregarded and violated, especially in such a dangerous way. 3) Customer service: I requested a refund for my valet and one night for housekeeping interrupting my sleep and making me feel sick. The supervisor, Fernando, was kind, apologetic, and agreed to the partial refund. I was happy and considered the issue resolved, and only wanted to get back to resting. But moments later, the director, Jorge Sanchez, came to my door with Fernando and reversed Fernando's decision to refund one night (3 night stay). I truly don't understand why Jorge went out of his way to be cruel to a disabled guest; I did not ask for much considering the privacy violation and putting my health at risk. Additionally, he brought Fernando with him, which honestly seemed very degrading and embarrassing to Fernando and like Jorge wanted to exert his power over both me and Fernando. Jorge should never work at a hotel because he is incapable of hospitality and goes out of his way to make the guest experience negative. 4) Less important but annoying, the shower drain was clogged and the water didn't drain.

Overall, the staff was great and provided excellent service. The rooms were clean, and the hotel's amenities were good. It’s located in the heart of downtown LA and is within walking distance of small businesses and local restaurants that exceeded my expectations. My biggest complaint was the breakfast buffet; it was too pricey for very limited food options and didn't seem fresh, as if it had been sitting out for a while.

Overall, this is a wonderful hotel! It is beautiful inside and we particularly enjoyed all the lovely outdoor spaces all around it. The staff at the doors made us feel like royalty and the waitstaff at Noe restaurant and the front desk were wonderful as well. In addition, the hotel is in an excellent location within downtown LA. It was so nice to walk out the door and be right by Angel’s Flight Railway, the park, museums, Grand Central Market, and so many restaurants.