Omni Los Angeles at California Plaza

I've stayed at the Omni in downtown LA a couple of times now, and the service keeps me coming back. A big reason for that is Jorge. He delivers the kind of top-notch service you expect from a luxury hotel but rarely get. He is attentive, proactive, and genuinely helpful every step of the way. Jorge makes the entire experience feel seamless and personal. Hotels are only as good as the people who run them, and he is a true asset to the Omni team. I'll continue choosing the Omni when I'm in LA, and I hope management recognizes the standard he sets.

Exceptional customer service when checking in, rides to Union Station, dining at their restaurant, and checking out! The view on the 15th floor was amazing and the room was very quiet! I would definitely stay there again!

Stayed Sept 12–13, 2026, Rooms 1211 and 0546. The hotel sold my night at a discount while a ticketed electronic music concert was scheduled on California Plaza directly below — I could see the stage from my window. Nothing about it was disclosed in the booking, the pre-arrival email, or at check-in. I couldn't rest in my room, complained, and was finally moved at around 10 PM — to a lower room on the other side, closer to the music. The second room had a damp, foul smell, visible mold and slime in the shower, a sink that overflowed, and linens that left my face itching. In-room service links were broken. Vegan options were essentially fruit and bread. At checkout I told the valet I needed to reach the Academy Museum by a ticketed time. Staff had me wait about 35 minutes for the hotel car and told me not to order my own. The driver then said he'd already told the cashier he couldn't take me there. I ended up scrambling for a Lyft with my luggage and arrived after my entry time. Staff blamed me for not "following up." I asked several times for a complaint form or a manager. Every request was refused. A supervisor in a suit stood in the valet discussion and never identified himself. This is not a luxury stay. I've filed with the hotel's corporate office, LA County Public Health, and the California Attorney General.

# There were many groups of guests from within the U.S., and they were noisy from early in the morning. Some guests were inconsiderate. I asked the front desk to address the noise, but nothing changed. # Online check-out was convenient, but the deposit I paid at check-in has not yet been returned. I have emailed the hotel about this but have not received a reply yet.

This hotel is a good choice for visiting the Museum of Contemporary Art and the Broad. The room décor is old fashioned and uninspired. Our room had a great view over the museums towards the Walt Disney Concert Hall. The hotel offers a free shuttle within a few miles of the hotel. The shuttle driver was very friendly. The cool, antique Angels Flight Railway is very close to the hotel.