Omni Los Angeles at California Plaza

The only bad thing I can say, is I wish I could've stayed longer. Perfectly nestled in the best of Los Angeles access to walkable food trucks to fine dining. The hotel and staff were wonderful to accommodate every request with a smile and excellent service.

Beautiful location. Close to a lot of restaurants and shopping. Comfortable beds. Excellent Nae restaurant. Excellent helpful staff.

Great experience during my recent stay. I was acknowledged as a select guest member and the entire staff was professional and offered great customer service. Room was very well appointed and meticulous.

I was not familiar with Omni before my wife booked it for our LA trip. I was pleasantly surprised and would recommend this hotel to any regular people (not influencers or anyone looking for something trendy or fancy). I would, for example, put my elderly parents up in this hotel if they were visiting LA. It's the kind of place where I felt the staff would be on top of it if they needed anything. The property and facilities were clean and well-appointed and the staff is sincerely friendly and helpful. There was one mishap--we waited over an hour for our bags to be brought up to our room--but as soon as I called the front desk about it the bags were promptly delivered. My requests for an electric kettle and an extra bathrobe were met within minutes. The water pressure is great; the beds were comfortable; the hallways were quiet. I got the impression that all the staff at this hotel do their job with integrity, warmth, and attention to detail (I hope they are paid fairly), which is a different attitude from the anonymity and scatteredness that you often encounter in big chain hotels (i.e., if you want something you often have to tell them twice). When traveling I also often favor newer stylish boutique hotels where you pay for the interior design, not for service. The Omni was a really wonderful alternative and a reminder that hospitality is about humans. PS. The 4 guest elevators were EXTREMELY prompt; we never had to wait more than what seemed like 5 seconds for one to arrive!

The hotel and our hotel room were very nice and clean. Front desk and valet were friendly. No one offered any of the promised Loyalty program benefits, nor was there any paperwork or QR codes or anything information about any of the amenities that were promised. Car service (that we had to ask about) was unavailable when needed. Dessert/drinks at the bar were not tasty and expensive. We paid to ride the Angels Flight Railway, even though it said we would get a free ride with our hotel room. Room was big and comfortable, but got too hot at night and the AC couldn't cool it down enough. Housekeeping staff was helpful when needed due to a soap pump issue. Excellent location.