Omni Los Angeles at California Plaza

Terrible customer service. Wouldn’t take my credit card over the phone and never sent me an email to pay for my room until I arrived even after I told them it was a business trip for multiple people and called 3 different times.

The staff is super nice, the rooms are very spacious - gorgeous view! The area around the hotel is great, very clean and safe, would recommend. Valet parking is $65 per night but there are cheaper options - garages close to the hotel.

Omnis are usually our favorite hotels, but our stay at Omni Los Angeles was shockingly disappointing from start to finish. At check-in, we were placed in a room that smelled heavily of cigarette smoke. I can’t tolerate smoke, so I immediately asked to be moved. They switched us to another room without argument, but what bothered me most was how unsurprised the staff seemed—as if this happens all the time. The “new” room wasn’t much better. The outlets at the end table were so loose that plugs fell right out and felt unsafe to use. The chairs were torn and damaged, and the room clearly hadn’t been kept to normal Omni standards. The gym experience was even worse. I work out daily, so I went straight to the Peloton bikes. I tried to log in, and each time it would show me logged in successfully on my phone, only to immediately glitch back to the login screen. I tried at least eight times across two different bikes with the same result. Frustrated, I switched to the treadmill, but the first one I stepped on immediately gave an error to “use another treadmill.” Then I tried one of the weight machines, but the settings were jammed and couldn’t be adjusted. After wasting time hopping from broken machine to broken machine, I eventually found a few that worked and finished my workout—but it was the most frustrating gym experience I’ve had at a hotel. When I went back upstairs to shower, my key didn’t work. Back down to the lobby I went, where they reset it, but the employee mentioned the battery on the door might be dead and told me to try again. She was very sweet (the best employee we encountered), but of course, the key still didn’t work. She suggested I call from the phone near the elevators, but predictably that didn’t work either. So, I had to go all the way back down again. This time, I was told someone from maintenance would meet me at the room. We waited more than ten minutes in the hallway before anyone showed up to let us in and recharge the lock so the keys would work. At this point, we were told a manager would be contacting us by the end of the day to follow up and “make things right.” It’s now been almost 24 hours and not a single call or email. The lack of follow-through was just another disappointment in a long list of issues. Even ordering room service the next morning was a hassle. It took three separate calls before anyone picked up—twice I was told to leave a message. Normally we order online, but the kids’ menu wasn’t showing that day and I didn’t want to waste food by ordering too large of a meal. Finally, someone answered, but again—it should not take three tries just to reach room service. We had more issues beyond these, but at this point listing them all would feel like rambling. Needless to say, this was one of the worst hotel stays we’ve ever had. As Omni members, we’re used to a much higher level of quality and service. After this experience, we will be seriously reconsidering our loyalty to Omni and looking at other hotel brands for our future stays.

I stayed at the Omni Los Angeles recently, and unfortunately, I can't say I had the best experience. The hotel itself is OK, but the location really lets it down. It's situated too close to Skid Row, an area known for high crime, and I didn’t feel safe walking outside, especially at night. I would not recommend staying here if you're planning to explore downtown LA. On top of that, there are a ton of extra fees that weren’t clear when booking. They charge resort fees and a destination fee of $35 per night, and then there’s a whopping $65 charge for self-parking. That’s quite a lot considering there’s not much to do around the hotel. They do offer a complimentary driver for a 3 mile radius who is never available. Downtown LA, in my opinion, is fairly boring and doesn’t offer the excitement or attractions to justify these kinds of fees. The hotel rooms were also on the smaller side, which felt a little cramped for the price. We opted to pay extra for a Club room, hoping for some perks, but it wasnt really worth it. The "club" experience was underwhelming with no live food stations or anything special. It was basically just frozen bagels, cereals, muffins, and fruit — nothing impressive for the extra money. Overall, I’d recommend looking into other hotels in more tourist-friendly areas of LA. There are definitely better options out there that offer better value and a safer environment to explore.

The staff are so helpful and professional. Making everything feel like home away from home. Such care in their work. Room was so nice with spacious accommodation for our family of 4. Would stay here again and recommend to our family.