The Ritz-Carlton, Los Angeles

I’ve been to this hotel several times over the last few years while on business trips, and it continues to be an excellent property. Located nicely in the heart of LA Live next to the convention center with plenty of restaurants and activities around, including crypto arena. The rooms are well-kept and clean. I had an issue with my original room, they kindly honored my Bonvoy status and upgraded me to a suite. The concierge, Patricia, was wonderful with her excellent recommendations and ability to get tough reservations.

This hotel is no exception to the Ritz Carlton experience. Service is excellent, and without being stuffy, the people are warm and friendly. From the bellhop and cleaning people to the concierge, everyone greets you with a smile. Where else would the staff suggest you request a late checkout to make your departure easier? As for attention to detail, my stay in the club lounge was extended as well as the checkout time. In order to do that, another set of keys were delivered to my room so that I could extend my stay in the club lounge as well. I did not know the room keys are keyed to checkout times too. I am not aware of anywhere else you could stay and get this level of service.

We chose here as we had a number of events booked at crypto.com stadium. It was so easy and a perfect location. The dining options are great . The rooms are beautifully appointed and very comfortable. The staff are professional. We enjoyed our stay … I have booked to return.

I just wanted to take a moment to review this wonderful hotel, in particular Nikko! I felt taken care of by Nikko who went above and beyond to make my stay special. I actually came back because of him! This hotel is beautiful and we loved the pool! But the customer service that i received from Nikko was the greatest! He is a great model and example of someone who genuinely cares for his guests. Thank you for taking care of me and my aunt, and i cannot wait to come back again! Whenever my friends want to stay in LA i always suggest this Ritz! Thank you!

normally, I love Ritz Carlton‘s. The Ritz in Tokyo is my favorite hotel in the world. The Ritz in Laguna Beach is probably my second favorite. But things are not working at the Ritz Carlton in downtown LA. They seem to be short staffed at the front desk both when I got in which admittedly was quite late but also in the morning at 7 AM . something was going on with the pipes in the rooms when we were there. when you turn the water on, it made a gurgling noise and then the water shot out horizontally across the sink, soaking whoever was trying to wash their hands or brush their teeth. It wasn’t just me. I had three clients who are also staying at the hotel. The same thing happened to two of the three clients. I sent a text on the Marriott app alerting the hotel to the issue that night and I got a text back saying they could send someone from engineering up to take a look by the next morning. It was obvious this was not an isolated incident. It was happening across the hotel and the offer to send someone from engineering up to take a look certainly seems disingenuous in hindsight. in the morning, I brought it up with the front desk person that three of the four of us had been soaked and asked to have her manager contact us as she did not feel that there was anything that she could do. I think she may have been relatively new. No one ever called or emailed. For a normal hotel I wouldn’t be that surprised but for Ritz honestly I am. I will try to attach the video of the water shooting across.