I have fond memories of staying at this property prior to Covid. My family would visit often while I was on business. We enjoyed the lounge etc and received really great and friendly service. Alas, that was then! Now, it’s a glorified Marriott property trying to aspire to Four Seasons level of service. It fails! On check in, they lied that an upgraded room was not available. They charged a mandatory resort fee, which included movie tickets to the theatre across the street, free popcorn to the bowling alley next door and enhanced wifi access. Firstly, which Ritz Carlton guest has time to see a movie or go to a bowling alley, and if they do, surely they don’t need to be subsidized on popcorn etc while being gouged on the back end. Also, the “enhanced” wifi didn’t even exceed 10 mbps on my Speedtest! And the lounge…that was so disappointing, really! In fact, I felt sad. I have fond memories of my kids visiting when they were younger and the staff there (Rory et al) were so friendly. Other than Cynthia who vaguely remembered me, the other staff were aloof (certainly not friendly). Also, back then they knew how to make my cocktail (Sidecar). Now, they tried to cheap out and used brandy and Triple Sec. One sip and I sent it back. I had to tell them they needed to make it the proper way or not to make it at all (with cognac and Cointreau). And what’s with the paper wrapped tumblers in the room, 2+ years removed from Covid?! I felt I was in some cheap airport motel. After two nights I had had enough and moved to the adjacent JW Marriott for a fraction of the cost I was paying at the Ritz. Would I repeat?! Definite no!

We came here to celebrate my sisters birthday! We received wonderful service! This is the reason we choose to stay at RC properties: the phenomenal ladies and gentlemen that go above & beyond with the extra touches and genuine hospitality Special recognition to Kim at the front desk, Claudia at the spa, Mark from engineering. Fantastic! Our room was luxurious. We watched a gorgeous sunset from our room. Very comfortable beds. We enjoyed soaking in the rooftop hot tub, empanadas at Corteza, relaxing in the spa (Claudia was a star!) and delicious room service for breakfast and lunch. 5 stars!

Location (5): Convenient to all downtown LA attractions. Next door to LA Live and Crypto.com Arena. Area is very busy during events. Accommodations (4): Exceptionally clean room w/ soaking tub and shower. Felt very luxurious, although a bit small. No Platinum Elite upgrade offered. Service (3): Friendly staff, but not overall acknowledging. No welcome from valet or door attendants for example. Dining (5): Room service breakfast was hot, timely, and delivered professionally (Elite Platinum credit included room service). Did not visit on-property restaurants and bars during my stay. Facilities (5): Rooftop pool area very spacious with cabanas and seating. Was a nice place to relax. Atmosphere (4): Common areas very clean. More of a boutique hotel feel. Missing overall "luxury" feel of other properties. Value for Money (2): Very expensive for what you get and likely not much different from JW Marriott attached. I used a free night award. Cleanliness (5): Overall clean in all areas of hotel. Overall Experience: Very nice place to stay if needing to be near LA Live and the arena. Value proposition low in my opinion.

Worst Customer Seevice I’ve ever had from a hotel claiming to care about the quality of the stay of their customers. Ordered room service and they said 30 mins….. an hour in we called down and they said it’s on its way…. 30 mins after that they claim they never had an order for us or can’t find it. No offer to send anything up for my kids. This place is a joke!

The Ritz Carlton in Los Angeles, where I stayed in late April, offered a luxurious urban retreat. Located in the vibrant heart of the city, the hotel provides easy access to LA's renowned attractions steps away from Crypto Arena formerly known as the Staple Center. The rooms offered panoramic views of the cityscape, and the rooftop pool was a serene escape from the urban bustle. The hotel's dining options were a highlight, featuring innovative cuisine and elegant settings.Urban luxury at its finest. Eager to explore collaborations that blend luxury with the vibrant LA culture. Very downtown dark colors.