The Ritz-Carlton, Los Angeles

This place is dirty and distrusting. There was either food or vomit smeared into the cushion chairs around the jacuzzi. There were used dirty pull ups all around the pool area. Dirty towels and broken glass, my family ended up having shards of glass on feet and hands. The room was dirty and completely dated. There is $600 of charges that are not mine. I called and emailed to show proof of these charges and I received nothing. It was truly a disappointment and we will never stay again. I would rather stay in a nicer hotel in Santa Monica than here. $4,000 dollars later and we had a HORRIBLE stay. Disappointing!

I’ve been to this hotel several times over the last few years while on business trips, and it continues to be an excellent property. Located nicely in the heart of LA Live next to the convention center with plenty of restaurants and activities around, including crypto arena. The rooms are well-kept and clean. I had an issue with my original room, they kindly honored my Bonvoy status and upgraded me to a suite. The concierge, Patricia, was wonderful with her excellent recommendations and ability to get tough reservations.

This hotel is no exception to the Ritz Carlton experience. Service is excellent, and without being stuffy, the people are warm and friendly. From the bellhop and cleaning people to the concierge, everyone greets you with a smile. Where else would the staff suggest you request a late checkout to make your departure easier? As for attention to detail, my stay in the club lounge was extended as well as the checkout time. In order to do that, another set of keys were delivered to my room so that I could extend my stay in the club lounge as well. I did not know the room keys are keyed to checkout times too. I am not aware of anywhere else you could stay and get this level of service.

We chose here as we had a number of events booked at crypto.com stadium. It was so easy and a perfect location. The dining options are great . The rooms are beautifully appointed and very comfortable. The staff are professional. We enjoyed our stay … I have booked to return.

I just wanted to take a moment to review this wonderful hotel, in particular Nikko! I felt taken care of by Nikko who went above and beyond to make my stay special. I actually came back because of him! This hotel is beautiful and we loved the pool! But the customer service that i received from Nikko was the greatest! He is a great model and example of someone who genuinely cares for his guests. Thank you for taking care of me and my aunt, and i cannot wait to come back again! Whenever my friends want to stay in LA i always suggest this Ritz! Thank you!