W Los Angeles - West Beverly Hills

If you are a Marriott Bonvoy member, skip this one…worst experience. If you have a reservation, call ahead to see if The W has food & bev service. We arrived for our 9 night/10 day reservation, they did NOT have any services (NO coffee, water, food, nothing). This is NOT a good Marriott partner, nor reflects positively on the Marriott & W brands. This was an absolutely horrible experience. We did not receive any communication ahead of time about this major issue. We in fact received numerous emails from the hotel (+ directly from someone at the hotel responsible for welcoming guests) promoting their restaurants/food, bar, poolside services, etc. We were shocked when we arrived. Why didn’t anyone call us to let us know about this significant issue?!? Really?!? Upon our arrival, it was suggested we could door dash food to the hotel as an option. NO help offered at all to find another hotel, find a solution, etc. We just spent ~$50 for Rideshare & then had to immediately figure out a plan B, ie find another hotel w/availability, recall Rideshare (& spend another $30 to take us to the next hotel). This was NOT easy to find a last minute 9 night/10 day stay in LA. Nor did we have time to deal w/this after a 5-hr flight. This was a horrible Marriott experience. I would/will NOT recommend. And zero help after the ordeal…just a note from The W saying, sorry…hope you try us in the future (really?!?).

Our stay here was perfect. The hotel staff were very attentive and kind. Katherine S. made sure to make our stay perfect.

The W West Beverly Hills has become my home away from home, and a huge part of that is because of Brewer Torres. I stay here approximately once a month, and every time I walk through the doors, Brewer makes me feel seen, welcomed, and genuinely cared for. His memory, attention to detail, and warmth are unmatched — it’s like staying with a dear friend who also happens to be incredibly professional and polished!! The W is so lucky to have him. He’s the heart of the guest experience and a true gem in the hospitality world. The newly updated lobby is absolutely beautiful…fresh, modern, and still warm-and I have no doubt another fabulous restaurant will be coming in soon. From check-in to checkout, the team is consistently accommodating, kind, and generous. The service here is thoughtful and personal in a way that’s becoming increasingly rare. Plus it’s so walkable and the pool is amazing! As a customer service connoisseur - this is luxury with soul. I truly wouldn’t stay anywhere else!

Unfortunately all food and bar services are closed. The hotel did not tell us this before our check in. No bar, food or drinks or room service. No bar or food at the pool. Hotel stated it was out of their control. Not the experience we had planned on. On a positive note check in was efficient and staff was friendly.

This hotel has seen better days. To state the obvious, the rooms are somewhat dated. The windows are flimsy and barely keep external noise out. If you’re ok with that, you’re fine. I wasn’t. The first agent checking me in was very nice but my room switch to a quieter room was a burden to the second agent - who was downright dismissive. If you’re ok with a dated interior, flimsy non secured windows, and mediocre staff, this is your place.