W Los Angeles - West Beverly Hills

Unfortunately all food and bar services are closed. The hotel did not tell us this before our check in. No bar, food or drinks or room service. No bar or food at the pool. Hotel stated it was out of their control. Not the experience we had planned on. On a positive note check in was efficient and staff was friendly.

This hotel has seen better days. To state the obvious, the rooms are somewhat dated. The windows are flimsy and barely keep external noise out. If you’re ok with that, you’re fine. I wasn’t. The first agent checking me in was very nice but my room switch to a quieter room was a burden to the second agent - who was downright dismissive. If you’re ok with a dated interior, flimsy non secured windows, and mediocre staff, this is your place.

This is our 5th stay here, and the front desk staff has always been exceptional and customer-focused. Katherine went out of her way to accommodate some changes to our reservation after a very hectic graduation weekend, making the rest of our stay in the Westwood area absolutely delightful. She was so professional, conscientious, and personable--fantastic qualities that are sometimes difficult to come by. We will recommend the W to our friends and family without hesitation.

The pool was great , warm water and good pool service. Good lunch and good service. The outside space was nicely decorated and pleasant to the eye. I would add some more dishes so we wouldn’t leave the pool to go to eat outside but the dishes we chose was good. Overall I was happy to spend the time outside during the stay.

Lin at the front desk was amazing! He read our notes on our profile and knew our preferences. He had great customer service and explained all the benefits and amenities available. Valet was nice too. Charger by night stand didn’t work and beds seem older.