W Los Angeles - West Beverly Hills

We had an A plus experience. Sales manager Brandon Henderson was always responsive and available and worked with his highly agreeable and enthusiastic staff to ensure that we would have a comfortable and entirely pleasurable stay. The entire staff, including Brandon, manager Brewer, Britlynne, Joe and DJ, to name a few, treated us so nicely. The hotel itself is beautiful and the poolside area is so comfortable. The rooms were spacious and well appointed, and our room had a beyond beautiful view of West LA. So many of our guests enjoyed dining outside, and they all found the food to be delicious. Poolside service for food and drinks was super easy. All staff members were extremely friendly. We did learn of some wedding attendees having trouble securing rooms not only for rooms in the room block, but for rooms before and after the room block time. Two attendees left items either by the pool or in the room after checkout, and both times these items were identified and returned promptly to the owners. Everyone loved the location of the hotel as they were able to enjoy dining at the many restaurants within walking distance in Westwood Village, as well as walking through the beautiful UCLA campus and botanical gardens. We certainly view the W hotel is our home away from home when in West LA, and we know that so many of our wedding attendees felt likewise as positively about their experience.

My mother had open-heart surgery at the Ronald Reagan UCLA Medical Center. I needed a hotel within walking distance, and honestly, the W was the only hotel with rooms available. From the moment I checked in, every single employee was helpful, courteous, and gracious. I was blown away by how amazing they all were. In particular, Britlynne was such a pleasure to speak with. I love the attention to detail I found throughout the hotel. From the carpet inside the elevators changing to reflect the time of day (Good Morning/Good Afternoon/Good Evening), to the micro-copy on the telephone in the room ("whenever whatever"). The artwork throughout the hotel was stunning. In the gym, I found cold water, cold towels, and fresh green apples (the perfect after-workout snack). My mother was in the ICU during my entire stay at the hotel, and I have to say that they really helped me through a difficult situation. I would 100% recommend this hotel, especially for people with loved ones in the hospital.

For the last year I’ve stayed here at least a handful of times per month and hands down the best customer service! Location is in heart of Westwood, safe and walkable. Work travel can be exhausting and having a place on the road that feels comfortable, clean, familiar, with amazing customer service really goes a long way. Staff members welcome me by name and go above and beyond to make my stay comfortable. It’s truly “whatever, whenever” at this W hotel. Richard, Lin and Serkan truly demonstrate top tier customer service. I would absolutely recommend this hotel to anyone looking for accommodations in the area. I will always stay here when possible even drive a little farther from my meetings to be a guest here!

W hotel West Beverley hills. The check in was prompt and nice to get upgraded. Good points: very nicely decorated room. Love the bathroom and the living room that came with the upgrade. The lobby area is quite different to what I have seen in other W and very modern with interesting design, art work and furniture. Shower was great but would have loved a rain shower give the hotel tier. Bed was nice and comfy. Nice touches like wireless phone charging station. Love the gym especially the cool towel area and bottled water. Really helps with intense gym experience Points need attention: There is no coffee maker inside the room thought they service coffee at the lobby but starts around certain time i.e 6am Room service is non existent so i could stratify my midnight cravings which I didn’t expect for a hotel this level. Only one restaurant in the premises which happens to be outside so beware of warm sunny days and make sure you put on sunscreen. Note: One star less due to the room service, coffee machine and of course missing indoor onsite restaurant.

Fantastic experience from start to finish. Karla, Britlynne, and Daniel were tremendously hospitable and even prepped a little birthday surprise for me. Their kindness was authentic and I’m looking forward to visiting again soon!