W Los Angeles - West Beverly Hills

I stayed at the W Hotel Los Angeles on April 20, 2025, and had one of the most disappointing hotel experiences I’ve ever had. When we arrived, we didn’t have a reservation and asked the front desk about availability and rates. After being told the price, I mentioned that I could see a lower rate online at the Marriott App. The front desk employee — in the presence of the manager — suggested that we book the first room online and show him the rate, and he promised that the second room booked directly with the hotel would be charged at the same price. We followed his exact instructions, trusting the hotel’s word. However, at check-out, when I asked for a zero-balance receipt, I noticed that the second room had been charged at a higher rate. I immediately raised the issue, but the front desk agent said he couldn’t help. When I asked to speak with the same manager who witnessed the agreement, he admitted he remembered everything — but still said he couldn’t do anything because the employee who gave us the rate wasn’t there that day. Frankly, I found that response shocking and unacceptable. The suggestion came from their own staff, and we acted in good faith. The manager’s refusal to take responsibility showed a lack of professionalism and integrity. I later contacted Marriott Customer Care and opened a claim, but despite following up several times, I received a negative response and no real resolution. This is not about the amount of money — it’s about honesty and respect for guests. I have always trusted Marriott for its service standards, but this experience completely changed my view. The way both the staff and the manager handled the situation was dishonest and disappointing. I cannot recommend this hotel and sincerely hope Marriott reviews this incident to ensure other guests are treated fairly in the future.

We were delighted with our stay at the W Hotel. We stayed for several days, and our room was spacious and well furnished. Housekeeping kept it immaculate, and everyone on staff was extremely cordial and helpful. The location is very convenient, as it is close to the UCLA campus and Westwood Village. Shopping and restaurants are within easy walking distance, and it's just a short drive to Sunset Blvd. or Wilshire Blvd., yet it is still a quiet location with a neighborhood feel. One drawback is the lack of an indoor restaurant. The outdoor restaurant near the pool is very accommodating, though, and we found room service to be very prompt. We definitely hope to return on future trips to L.A.

Basic hotel with rip off price and fake thermostat in room. This is just an average hotel in a college neighborhood with. Beverly Hills price tag. The thermostat in the room doesn’t work. The temperature is controlled by a computer.

My family and I just wrapped up our sixth or seventh stay at the W Beverly Hills, and once again, it was fantastic. The reason we keep coming back is the people. From the moment we arrive we’re treated like family. The staff is genuinely welcoming and attentive, always making us feel at home. The property is clean, the restaurant has good food, and the room have all the necessary amenities. I do want to call out one person who consistently stands out: Daniel Bruington. Daniel has been taking care of us since our first visit, and he always goes above and beyond his call of duty, whether it’s answering questions, handling special requests, or simply checking in to make sure we’re comfortable. He does it all with kindness and a positive attitude and makes us feel valued. Plus he always seems to know exactly how to make our stay better. We really appreciate the staff, the property, and Daniel's exceptional service. It’s because of the people there, and Daniel always going the extra mile(s!) that the W Beverly Hills is our go-to any time we're in LA.

We had an A plus experience. Sales manager Brandon Henderson was always responsive and available and worked with his highly agreeable and enthusiastic staff to ensure that we would have a comfortable and entirely pleasurable stay. The entire staff, including Brandon, manager Brewer, Britlynne, Joe and DJ, to name a few, treated us so nicely. The hotel itself is beautiful and the poolside area is so comfortable. The rooms were spacious and well appointed, and our room had a beyond beautiful view of West LA. So many of our guests enjoyed dining outside, and they all found the food to be delicious. Poolside service for food and drinks was super easy. All staff members were extremely friendly. We did learn of some wedding attendees having trouble securing rooms not only for rooms in the room block, but for rooms before and after the room block time. Two attendees left items either by the pool or in the room after checkout, and both times these items were identified and returned promptly to the owners. Everyone loved the location of the hotel as they were able to enjoy dining at the many restaurants within walking distance in Westwood Village, as well as walking through the beautiful UCLA campus and botanical gardens. We certainly view the W hotel is our home away from home when in West LA, and we know that so many of our wedding attendees felt likewise as positively about their experience.