W Los Angeles - West Beverly Hills

Was lucky enough to get a room last minute for a business trip and Edward made this temporary stay unforgettable for me. Had a very stressful day and he made my check-in very smoothly and went above and beyond with a room upgrade. Thank you!

Had an ok stay here. I was traveling on business and they upgraded my room to a two bedroom penthouse suite which was super kind. I have Ambassador status with Marriott so they treated me mostly nicely. Pros and cons. Pros were the day time staff was friendly upon check in and the night time staff not super friendly or helpful. I had issues with room service as the online menus did not work on the QR code and there was nowhere else to review the menu as it was later at night. I had to call three separate times for a paper menu and the staff pushed me around a lot. I explained to them I was getting a bit annoyed. My room was ok- in theory a room upgrade is nice but the television in the primary room did not work. It was basically set up like a screen projector and didn’t connect to cable or apps or anything. The living room tv also did not work. And there was a huge wet spot around the bed with very very soaked wet cold water which kind of creeped me out meaning every time you got in or out of bed your feet or socks got wet. I ended up attempting the gym which was pretty small and got very crowded so I ended up just doing cardio which was fine. I kind of thought given it was Los Angeles the gym may be more of a focal point. I made do. All in all it was an ok stay and I think some things could be improved.

Great business hotel if you want to be in West LA/near UCLA. Directly across the street from UCLA. Easy walk to restaurants and shops of Westwood. Easy commute around West LA/Santa Monica area. Service has been good. Good upgrades for high status level at Bonvoy. Rooms are nice--a little dated but suites are fantastic with space and places to work, play, and sleep. Nice gym but gets credit.

Just stayed here with my family and couldn't be happier. The staff is incredibly warm — special shout-out to Director of Welcome Office Serkan who made us feel right at home. Rooms are spotless and stylish, location super close to Westwood. Kids lived in the pool, we loved sunset drinks on the rooftop with LA skyline. Everything screams classic W energy. Will definitely return.

I was in charge of arranging accommodations for 12 doctors, and 3 of staff (including myself). Our situation was unique in a way that I couldn't give up all of the details regarding our needs, because our list of people wasn't complete until the very last minute. Brandon Henderson was my contact, and he was great. He explained everything, and walked me through what was needed on his side. He worked with me for days getting contacts signed, dismissive l finalizing our rooming list, and getting me quick answers whenever my organization had questions. When you have someone that is attentive, quick responding, and knowledgeable, trust me when I say it makes your life a whole lot more enjoyable. Once the technical part was complete, I was then introduced to Tyler Johnson who would be our contact at the hotel. I immediately needed her assistance as we were still adding and deleting names from our list. She was on it right away. I never had to wait more than a few minutes to an hour for results. Thank you again Tyler. Somehow, one of our staff wasn't added to the rooming list when they arrived, and all it took was one phone call to Tyler and she fixed the situation in minutes. That made my member very happy. When my members are happy, I'm happy. I have to give a good word for all of the supporting staff, because they were great as well. From the crew out at the curb, the waiting staff in the restaurant, and the crew at the registration desk, our experience was, without question, WONDERFUL!!! Thank you all again for the great experience. We look forward to staying at your hotel in the future. Location was perfect, quoted price was better than all of the others, value for the dollar was more than acceptable, atmosphere was inviting, rooms were very clean, noise level was non existent, and we had a really good time.