W Los Angeles - West Beverly Hills

Eduardo and David I are the best. I've stayed at this hotel over 30 times. Every time I show up these guys are professional and always greet me with a smile. They're the first contact upon arrival and it makes a huge difference!

First time back in 15 years. Great experience and the hotel is much more quiet and refined, compared to when it was a Starwood property. Loved the pool and Beach House restaurant. Amazing and convenient location to West LA and UCLA. Kat A. was stellar at check-in and upgraded our room to get us more space and a serene view of the neighborhood. We’ll be back!

Was lucky enough to get a room last minute for a business trip and Edward made this temporary stay unforgettable for me. Had a very stressful day and he made my check-in very smoothly and went above and beyond with a room upgrade. Thank you!

Had an ok stay here. I was traveling on business and they upgraded my room to a two bedroom penthouse suite which was super kind. I have Ambassador status with Marriott so they treated me mostly nicely. Pros and cons. Pros were the day time staff was friendly upon check in and the night time staff not super friendly or helpful. I had issues with room service as the online menus did not work on the QR code and there was nowhere else to review the menu as it was later at night. I had to call three separate times for a paper menu and the staff pushed me around a lot. I explained to them I was getting a bit annoyed. My room was ok- in theory a room upgrade is nice but the television in the primary room did not work. It was basically set up like a screen projector and didn’t connect to cable or apps or anything. The living room tv also did not work. And there was a huge wet spot around the bed with very very soaked wet cold water which kind of creeped me out meaning every time you got in or out of bed your feet or socks got wet. I ended up attempting the gym which was pretty small and got very crowded so I ended up just doing cardio which was fine. I kind of thought given it was Los Angeles the gym may be more of a focal point. I made do. All in all it was an ok stay and I think some things could be improved.

Great business hotel if you want to be in West LA/near UCLA. Directly across the street from UCLA. Easy walk to restaurants and shops of Westwood. Easy commute around West LA/Santa Monica area. Service has been good. Good upgrades for high status level at Bonvoy. Rooms are nice--a little dated but suites are fantastic with space and places to work, play, and sleep. Nice gym but gets credit.