Toll House Hotel

We lived in Los Gatos for 30 years and were very familiar with Toll House, having been there as guests, in the restaurant and bar, and for events. We just stayed for 2 nights before Labor Day and we were shocked at the decline. The bar and restaurant are permanently closed. The elevator from garage is broken so you have to carry your luggage up 8 stairs to get to the lobby to check in. There was one very slow person at the desk who took about 15 minutes per room to check in and there were 4 in line. There is no pool or hot tub. The outdoor furniture is faded, stained and broken. The toilet paper holder was broken and paper just set on the back of the toilet. No thought was given to providing room darkening curtains over the fixed window, although there was a curtain over the slider. A guy with a linen cart pushed ahead of us to get on the elevator while we were waiting, so we walked the stairs. It’s just sad and waiting to die. We were told that Hilton recently bought it. They will have to make MAJOR changes.

I highly recommend the flavorful Cali Avo Toast in their restaurant. Delicious! The room was quiet, I enjoyed sitting outside on the small balcony with my morning coffee. Great location away from the hustle and bustle of downtown. It's an easy walk to the shops, restaurants, etc. Clean rooms, no bathrobe or slippers.

Hotel location is great but hotel overall was not worth the money. Very drab and dated decor. Elevators were ancient! Hotel restaurant was closed the whole time. Very inconvenient. Coffee at reception area tasted bad/ stale. Staff were friendly. Overall I would not recommend at the price they charged.

Over $700 for one night, for a room billed as an “executive king” which was smaller than a dorm room. Paint bubbling, discolored and eroded in bathroom, tiles not matching, shower head loose in poorly cut hole, screws hanging on by a thread, overall hasty work patching issues. Kick rocks if you think you can check in a hour early, want to go to the bar before 5p? Not an option. Do want a random guest leaning on your “balcony space” chilling directly outside your room window? They’ve got that. How about a packed house for weddings and guests screaming till 1am? They have that too. Trust me, I’ve stayed at way worse, but for the price you would expect, among other things, your towels to not, overwhelmingly, smell of bleach. (I guess they’re clean though right.) This place deserves better. So do you. If you can get it for $200 a night; sure, that makes sense, the location is simply ideal. Anything more though in terms of price, enter with zero expectations and you won’t be disappointed.

Perfect location for our needs in the San Jose area. We always stay at the Toll House when we are visiting. Close to great restaurants, shopping and entertainment.