Fess Parker Wine Country Inn

Save yourself the trouble and stay anywhere else. This so-called "luxury" hotel has a major insect problem and an even bigger customer service problem. Within an hour of checking into our spacious room, a huge insect was crawling on me in the bed. My husband found another one in the bathroom shortly after. As someone with a phobia, I was absolutely horrified. When we complained, the staff didn't care. Their solution? A shrug and the excuse that "it's the countryside." Nobody came to look. Nobody apologized. They just moved us and considered the problem solved. The lack of professionalism is breathtaking. I stay in this area all the time and have never experienced this at other hotels. The fact that they try to pass this off as normal is insulting. I spent the entire night anxious and unable to sleep. Do not waste your money here. The management has shown they have no interest in providing a clean, safe, or comfortable experience.

The rooms are comfortable and nice, the staff delightful, and the restaurant located at the hotel but under different ownership had excellent food. In fact, my wife who loves flatbreads and I thought their onion/cheese flatbread was the best flatbread we had ever tasted. There was a comfortable library with a large working desk and nice grounds with multiple places to sit. The downsides were the cost of our stay and the breakfasts. At $1200 for a weekend night, I could only give the value 2 stars out of 5. And the breakfast was pitiful for a luxury hotel, much more similar to a Day's Inn, and the same every day. My other suggestion for improvement would be to have some way to shut off the bedroom from the sitting room. My wife is an early riser and I am not. With a door to the bedroom she could go to the sitting room and not bother me. Instead she had to get dressed and go to the library.

Best place we have ever stayed, this time was probably our 6th or 7th time, we will be back for sure. A couple things we giggled about: For A $1200 a night room: 1) Continental breakfast is included? Our last visit, Breakfast at the restaurant was included. 2) Charged us $8 for the corkscrew we took. 3) Windows in our room were dirty and smeared. 4) Rain gutters needed to be cleaned. 5) Previous restaurant was better and had better deserts. Again: this is the best place we have ever stayed, this time was probably our 6th or 7th time, we will be back for sure.

Disappointing except for the restaurant. Bathroom totally subpar, water never got hot, very expensive stay, and I left a message for the general manager that was never returned. Wish we had cast a wider net as there were other properties not all that much further away from the center of town.

Such a treat to visit the Fess Parker in again for our 25th wedding anniversary. From the spectacular room to the stellar staff and the central location for wine tasting by day and wonderful food experiences by night, this really is the perfect place to stay. We also enjoyed late afternoon dips in the pool as the weather was perfect as well! We look forward to returning again and again! Thank you for making our visit so special.