Los Poblanos Historic Inn & Organic Farm

We're locals and needed a place to stay while our home was getting some work done on it. We stayed in a Family Suite with bunk rooms. The property is gorgeous, El Campo is great and so is the staff at El Campo. However, our experience with the front desk, the guest services, and house keeping was awful. On arrival there was no one to help with luggage (which we had a lot). We asked if we could extend our stay two nights and the gentleman said he was pretty sure he could move rooms around to make that happen (which he never did and we could never get an answer back). The bunk room was probably close to 90 degrees and all we were given was a small fan. I purchased a small AC the next day so my kids could actually sleep. During our stay the bathroom in the rooms were unusable for 1/2 do to a central line clogg (we didn't complain, unlike other guest who demanded discounts). One morning I called to schedule housekeeping in a window of time because I needed to be in the room in the afternoon. Guest services assured me it would be done in the timeframe requested. However, house keeping was actually in my room 3 hours after the time requested (i was unable to get ready for an appt). I spoke to guest services about it and she was extremely rude, argued with me, blamed me, and then dismissed me by saying you can't schedule house keeping after she told me to schedule it . It was bizarre. I've never been treated so poorly by hotel staff before. The house keeping was unreliable. Sometimes they wouldn't replace the towels, dirty pots were left from the previous guests, and they wouldn't wipe down any counter tops. They would either throw our clothes on the floor or the chair if they were on the bed and would leave them there after making the bed. To top it off - House keeping lost both of my kids lovies. They found one within a few hours of looking through their dirty laundry and the other mysterious showed up a day later on my kiddos bed. These lovies have been in at least 20 different hotels and 4 different hospitals and have never gone missing. There was no apologies or rectification from staff. My daughter cried for over an hour. It was awful. I was able to speak with a supervisor (but they refused to let me speak with the manager/director). I'm still waiting to hear from the director. It's been over two weeks. No rectifications has been made. I've called and guest services just dismisses me and says theres a note to the director. This is very sad how they treat people. I would be embarrassed as owners of this property. It ruined our whole week there. We used to love coming here.

We were a group of friends from Santa Fe that went down to Los Poblanos for brunch. We absolutely loved the grounds and the inn and spent time sitting in different areas to soak in the ambiance. However, the dining experience left a lot to be desired and we were disappointed. We were expecting fresh organic food nicely presented. However, the food was mediocre at best and not cheap. The service on my side of the table was fine. The other side of the table had problems with the server and plates were not cleared before dessert and coffee. My table mate got three very small tacos that looked more like an appetizer than a main dish. My potatoes with the eggs Benedict were overcooked. The food in general was similar to any nondescript restaurant. Then came the automatic 25% tip. That seemed like overreaching. My recommendation if you go is to walk the beautiful grounds, get a drink and sit at the many sitting areas and eat somewhere else. Also, skip the gift shop.

I was excited to try the restaurant at Los Poblanos and my husband suggested we add on a stay at this beautiful farm hotel. We found the room descriptions a bit bewildering (meem, farm or field?), so we called and a very knowledgable representative guided us to the best room for us -- a suite with king size bed and separate living room with sleeper sofa for our child. Our dinner at Campo was delicious as expected (with a surprisingly reasonable kids menu!), but the stay was the real surprise. The grounds were a joy to explore complete with peacock escort. My only regret is not booking two nights to experience the spa and classes here. This property absolutely deserves its two Michelin keys.

This was an exceptional place to go for breakfast as we traveled from Albuquerque to Santa Fe. Absolutely beautiful grounds, delicious food and staff that went above and beyond. I spoke to one employee, Rebecca, when making our reservation and asked her for suggestions for our time in Santa Fe. Not only did she give me suggestions on the phone but when we arrived for breakfast she made a point of coming to our table to give me a list of additional suggestions she had researched for us. Wow. We also had a great interaction with the gardener Mrs Lovel-she took the time to speak with us about the work they do, the flowers they grow and some of the special plants at the farm. I wish we had been able to stay there but at least we got a meal and a small tase of this special spot.

Perfect! Everything about this hotel is perfect!! It sure does deserve its two keys from Michelin. The front desk greeted us so warmly as soon as we entered, offering large smiles and making us feel so welcome. The original Meem room was as charming as can be with original tiles and fireplace, and the lavender toiletries were so pleasant. The grounds are just beautiful and very peaceful, and the rose garden was in bloom. The pool was relaxing and the restaurant is one of the best. This earns a spot as one of my favorite hotels. I would return in an instant and stay longer just to unwind and enjoy the peace.