Omni Louisville Hotel

Beautiful rooms, extremely clean, friendliness of staff, availability of staff, easy check in/out process, the restaurants, and the coffee shop all made this a very comfortable stay. I would highly recommend! I was there for 5 days for a work conference and never had to leave the hotel, which was extremely convenient.

Charging station/outlet did not work on bedside table, I had to pull mattress down to locate a plug for my CPAP since the plug on the nightstand did not work. Pillows flat as pancakes, and if you have bad knees good luck with the toilets being so low. Also on one of the nights the TV/streaming was down. Bob’s steakhouse was excellent. Coffee shop and market also very good. Able to get souvenirs in the market. Great selection of alcoholic beverages in liquor store on-site. Multiple choices for food and beverages in hotel. Staff were very friendly. Had to wait on valet a few times but it was during very busy times (dinner time, check out time). If weren’t for in room issues would’ve have given 5 stars. I did not call for maintenance issues or pillows as I did not have time being on a business trip. I’m sure they would’ve made every effort to correct the problems.

The entire staff was wonderful. Room was great food was delicious. The staff was great, and everyone was friendly .The pool was clean and inviting . Everyone smiled and was helpful. I will be coming back and will tell all my friends about this hotel.

Outstanding Hotel, great location, excellent food and service. Guest rooms are well appointed, and the bed was super comfy. Hotel is beautiful and the architecture, design and furnishings are beautiful. Staff are super friendly and authentic. I will be back!

I was charged for a late checkout and two facials that I tried desperately to cancel even after an emergency. I had stayed before a year ago and had a great experience but this time was very bad and disappointing. I would not recommend the omni downtown louisville after this last experience.