Omni Louisville Hotel

The entire experience exceeded expectations! I highly recommend the Omni; the customer service was exceptional, the beds were comfortable, and the location and amenities were stellar.

The Omni is hands down the best resort in Louisville! From the pleasant staff to the beautiful rooms everything about our stay was excellent.

Extremely rude front desk and staff. We felt cornered and bullied by front staff & security. This was our favorite hotel, but we will never be back. We felt unsafe and very disrespected by a whole group of front desk and security. We are a family of 2 parents and two daughters. Our tv wasn’t working so we called front desk twice tonight two hours apart. She was extremely rude to us. Once we went downstairs to find out who was speaking to us that way everyone covered for her and wouldn’t tell us who we were speaking to. We felt attacked. We were only asking about our tv not working and she was so careless and rude to us. “Tiffani” This was our favorite hotel to stay at in Louisville, but now we will stay clear. It is literally a gang here that will disrespect you and attack you if you only ask the name of the person you spoke with on the phone with in your room. They will cover for each other. Very scary. So do not stay here. Security kept asking us what room we were staying in also. We were scared. Also security said we are not allowed to know who spoke to us on our phone from our hotel room phone which is very suspicious as well. We asked to speak to a manager and she said “nobody here”. Chris a security staff member said we legally do not need to know who spoke to us on our hotel room phone. Such a beautiful hotel that is now in other words I don’t know how to explain but ghetto. If you want a nice, friendly, and safe place to stay at go to Hotel Genevieve. We will never make the mistake again to stay here. We are putting our family at risk staying in this hotel and I feel really bad for putting my daughters in this situation.

Excellent hotel! An amazing view and all the services are wonderful. Nice places for dining and excellent amenities. I love this place.

After our house was struck by lightning we went to Omni for a couple of nights. They offer a generous military discount, reward member perks and more. It was convenient walking to several restaurants and bars and had plenty of options on-site. The roof top pool was wonderful with plenty of chairs, as the hot tub (it was out of order the first night though.) The room was quiet, but the corridors seem to look at bit dated. Would stay again!