Omni Louisville Hotel

From start to finish, our stay at the Omni Louisville was nothing short of exceptional. I have traveled extensively throughout my life, and I can honestly say I have never experienced this level of personalized, VIP treatment anywhere. Ten days prior to our arrival, Christian, a Loyalty Ambassador, reached out with a warm and thoughtful welcome email that immediately set the tone. He provided incredibly helpful local information, hotel tips, and direct links to the spa and restaurants, and thoughtfully reminded me of my membership perks—free Deluxe Wi-Fi, arrival bottled water, and a welcome drink voucher usable at Neighborhood Services, Library Bar, Pin & Proof, or Heine Brothers Coffee. It was proactive, detailed, and genuinely welcoming. What truly set this experience apart was Christian’s kindness and attention to detail. When he learned that my mother was being honored with a Lifetime Achievement Award at a banquet held in the Omni Ballroom, he asked about her interests so he could arrange something special in her room upon arrival. That level of care and personalization is rare and deeply appreciated. Upon arrival, Shawn, the bellman, was absolutely outstanding—friendly, knowledgeable, and incredibly helpful with navigating the hotel and amenities. He went above and beyond, even providing us with an extra welcome drink voucher, which was such a thoughtful surprise. The hotel itself was immaculate—clean, warm, cozy, and beautifully maintained. Every interaction with staff reinforced that this property truly understands hospitality at the highest level. This stay made us feel genuinely valued, not just accommodated. Omni Louisville has set a new gold standard for customer service, and without question, I will be seeking out Omni properties for our future travels. An unforgettable experience—thank you for making it so special.

This hotel is absolutely amazing. We have stayed here 3 times and it is by far my favorite hotel. The staff is amazing and always make yiu feel like family. The amenities are great and the location is perfect.

We had an absolute amazing time, if you didn’t want to leave the hotel honestly you didn’t have to they literally had everything inside the hotel. EVERYONE was so nice and respectful. It was truly an amazing experience!! We will be back!

Excellent stay and one of the finest hotels in Louisville. Everything you need is within the walls of the Omni Hotel and we will definitely make another trip this summer to enjoy the pool area. Go to the spa if you are in town because you will not be disappointed.

I highly recommend staying at the Omni (any season). I’ve stayed multiple times for an anniversary and girls trips without any issues. Food, beverage, and shopping options are perfect for any stay. Atmosphere is always top notch and the staff are exceptionally friendly. Will continue staying here anytime I’m in Louisville.