Viceroy at Ombria Algarve

We had a fantastic stay at Viceroy Ombria Algarve. The property itself is absolutely stunning — peaceful, beautifully designed, and surrounded by incredible views that make it easy to completely switch off and relax. From the moment we arrived, the staff were warm, welcoming, and very attentive, both at check-in and throughout our time in the restaurant. Even though I didn’t catch everyone’s names, the level of service was consistently excellent. We had a small hiccup with our room key not working, but it was resolved very quickly and efficiently, which we really appreciated. We also requested some extra amenities during our stay and they were delivered promptly without any issues. Housekeeping did a great job as well - the room was always spotless, well maintained, and refreshed to a high standard each day. The location was also great — we visited different places each day, including Vilamoura Marina, Albufeira, some beautiful nearby beaches, and Loulé. Everything was easily reachable by taxi, which made exploring the area very convenient. Overall, it was a truly relaxing experience and I would highly recommend it to anyone looking for a calm, high-quality getaway. I’d definitely return.

I chose the Viceroy for a relaxing escape from the city, and I couldn’t be happier with my decision. The resort is absolutely stunning — from the beautifully designed rooms to the excellent facilities, including the spa, restaurant, and cafés. Although the weather wasn’t great during my stay, the comfort and luxury of the property more than made up for it. It truly felt like a little paradise, with everything you could need right at your fingertips. The staff were incredibly friendly and always happy to help, offering great suggestions for nearby places to visit and ensuring everything was just right. In particular, one gentleman (I didn’t catch his name — possibly Michill?) stood out for his warm welcome and exceptional service. Thank you, Viceroy, for providing exactly the kind of break I needed from the city. I’ll definitely be back!

A superb experience in a beautiful part of Portugal. The resort is located only 30 minutes from Faro Airport. The valley is stunning and offers a multitude of options including golf, trail walking, wine tasting, cycling - and of course a world class gym and spa. The rooms are modern, clean and family friendly. Restaurant options are plentiful too. Special shout out to Raquel and Roberta who made my stay extra memorable with their amazing hospitality. We’ll be back.

The cleanliness and housekeeping standards at this hotel are far below what should be expected, especially for a five-star hotel. A wrapper my child left in the bathroom is still there four days later, which clearly shows the bathroom has not been properly cleaned. Salt that fell from a welcome gift pot onto the bedside table has remained there for seven days. There are cobwebs at the bottom of the cupboards, and sand left in the bathtub after my children had a bath following a trip to the beach is still there two days later. The pillows are also extremely uncomfortable, making it difficult to sleep well. The pools are advertised as heated, but they are freezing. Given the rainy weather during our stay, it would have been much nicer if the pools were actually warm so the kids could still enjoy swimming. The pictures on the website are also a little deceiving compared to the reality. The kids club is very average with not much for children to do, and the in-room dining menu is very small with limited options. While the staff are very friendly and polite, the lack of basic cleaning and the overall experience are well below the standard expected from a five-star hotel. Housekeeping and overall quality clearly need significant improvement

When you get there it is breathtaking. The views are incredible. The hotel design and the room design was amazing. There were three different places where we had a view. The portion sizes were huge at all the restaurants and good meat / fish portions given. The gym was amazing and very well equipped. All the restaurant and reception staff are working so hard and did everything they could to make our stay great. It was a great touch to have a chocolate bunny for easy Sunday it really made our stay special. The male staff member at cafe central was exceptional. Golf course looked spectacular even though we didn’t play. I think on looking closely things weren’t as clean as they could have been for five star hotel standard. I don’t think they used cleaning products like detergent every day it was more so towel replacement , bed making etc. There were ants in our bathroom which is expected in hotter climates but I didn’t feel the cleaning staff actually removed any of the ants when they came to do the clean. I also had to actually ask them to replace tissues and cotton pads that had ran out when this should. There was a use champagne cork under our hot tub when we arrived and it stayed there throughout the whole stay which made me wonder if the hot tub was ever serviced or cleaned before we arrived. It’s disappointing that the spa isn’t included for such an expensive hotel as well. Even though the restaurant staff were all working as hard as they could it was clear there wasn’t enough staff and at times we waited for 1.5 hours for food. Sometimes there was also an air of stress because of this. There weren’t enough sun beds as in previous reviews. People would ‘reserve’ a sun bed and then leave for hours and not return and then others couldn’t get a place. Then in you got a sun bed you felt forced to do the same thing. The hotel really need to address this either by enforcing rules or by adding more sun beds and more pools. It would be nice to have more restaurants and maybe even a fine dining one to make dinner extra special as the main restaurant is a bit casual