Viceroy at Ombria Algarve

We thoroughly enjoyed our weeks stay here - and has some amazing pro’s to the hotel and would be somewhere I would return too, if the minimal cons are addressed and sorted prior to a return. The hotel itself is beautiful and its own amenities are superb, they have used a lot of quality finishes and attention to detail which really is stunning. The pools are well maintained, and so are all the areas surrounding it including the cabanas, sunbeds and chairs. Our room was more than suitable, with lovely products and appreciated the welcome gifts. The bed was hard, and wasn’t to our personal liking, but each to their own with this. They could have done with a table and chairs on the balcony, rather than the alcove chair, so we could have sat and enjoyed the stunning view. Some of the staff were great, and some were simply not good enough. I could sense they were having issues with staff and the quality. A couple of girls at breakfast were so miserable and just rude, they didn’t belong in hospitality! We said they were missing a trick with service around the pool, they could have made a lot more money with being prompt with orders and asking if anyone wanted anything. Albeit the guys around the pool bar were all great, an asset to the hotel just need a couple more of them in peak summer! Everything was super clean and concise, but only had turn down service twice in a weeks stay. The location…ok if you want to stay on complex the whole week. Dining options were limited with just Ombria Kitchen and the golf bar. We love exploring the algarve each time we come, which made the Ubers and taxis very pricey to do so, but we did know this when booking but something to mention so you are prepared for it. May be easier if you hire a car, but we drive a lot day to day so didn’t want the hassle. We personally prefer staying nearing Quinta De Lago so you are nearer to the amenities, shops and restaurants nearby. We did a couple of experiences off resort, the new farm and the buggies around the countryside, both well organised and sorted by the guest services. This hotel will be something truly special, but I do think they are experiencing some new teething problems which I am sure in time they will iron out.

When we visited, I believe the hotel and residences had been open less than a year. We were greeted on the first evening but a really personable and friendly porter in a white shirt and shorts, white baseball cap with glasses - we think he was called Jose. The accommodation exceeded expectations. We initially stayed in a one bed property for a couple of days before moving to a larger, 2 bed residence with a private pool. This was pre booked, not an upgrade. The rooms and kitchen in particular were well equipped even having a citrus juicer. The only thing missing is a washing machine. The hotel and rooms were idyllic, beautiful, very clean and spacious. There was a very peaceful and calm atmosphere at the property which was high up in what seemed like the hills of Tor in Loule. In the 2 bed residence, there is a gorgeous bath that has shutters that open to give great views of the hills. From the living room, we were able to see golfers whizzing round on their carts, enjoying the well kept course. Bicycles were also made available on the property to cycle round. The hotel also provides a pleasant beach shuttle service a couple of times a day to a lovely beach about 40 minutes drive away. Guests have branded beach bags and hats available and are also given beach towels. The only criticisms were that the private pool was absolutely freezing cold to the point that it was hard to enter. We eventually did but it was not as enjoyable as it could have been due to the temperature. It was about 29 degrees outside at the time but not hot enough to heat the pool. Upon enquiry, we were told that the pool was heated. It needs to be heated more, even in the summer. The second issue is the turn down service. No one informed us of this upon check in and we were surprised to return to our room one evening to see that someone has clearly accessed the room. Mercifully, nothing was taken or anything like that but it was just unexpected. Another evening, I went to enter the living room from the pool area only to see two housekeepers in the kitchen loading up dishwasher! Before this, they did not make their presence known at all. When I asked what they were doing, they said turn down service as in tidying up before the end of the evening. I do believe this should be made optional and clients made aware before hand. Despite these things, overall, we had a wonderful, peaceful holiday and would like to return again if the opportunity arose. I would recommend this as a lovely base in the Algarve region.

Arrived today took nearly an hour to check in room wasn’t ready (after 3pm). Told us no sterilisier for the baby despite us booking one said we needed to upgrade the room for 100euros a night. Then lost our baggage and our someone else’s in our room! Our room door didn’t even close and had to be repaired. Waited until 7:30pm for a cot to arrive in the room. No apology from anyone so far, definately not a 5* hotel. It’s a shame because it’s very pretty but the service is diabolical.

Viceroy at Ombria Algarve is an exceptional five-star hotel and, more importantly, a property where the level of hospitality truly matches the five-star surroundings. From arrival to departure, the staff were extremely warm, professional and helpful in every regard. Everything was handled effortlessly, quickly and gracefully, always with a genuine smile. It is the kind of service that makes you feel that whatever you may need will simply be taken care of, without friction or unnecessary formality. Our room was spacious, beautifully furnished and extremely comfortable, with an exceptionally comfortable bed. The pool area is equally well managed and provides a wonderfully calm setting in which to spend the day. Architecturally, the hotel is particularly interesting and genuinely one of a kind. The entire property has a serene atmosphere that makes it very easy to slow down and properly relax — something enhanced enormously by the confidence that the team will gracefully handle anything you might need. Breakfast was also excellent, with a very generous selection covering essentially everything one could expect from a five-star hotel breakfast. Overall, what distinguishes Viceroy at Ombria Algarve is the combination of an unusual and beautiful property with genuinely excellent hospitality. The team makes the entire experience feel effortless, and that, to me, is what a five-star hotel should be. A wonderful stay and a hotel I would happily recommend and return to.

We just returned from an incredible stay at the Viceroy Ombria Algarve. From the moment we arrived, the service was exceptional, warm, attentive, and genuinely personal. We stayed in one of the 2-bedroom residences, and it exceeded every expectation. Spacious, beautifully designed, and finished to a high standard. A huge part of what made this trip so special was the staff. Filip went above and beyond throughout our stay, always anticipating what we needed before we even asked. Jude and Roberta were fantastic as well, professional, friendly, and clearly passionate about delivering a great guest experience. Debbie also deserves a special mention for her warmth and helpfulness. We also have to give a shout-out to the pool bar team, who kept us well looked after each day. The setting itself, nestled in the hills of the Algarve, is stunning, and the resort strikes a perfect balance between tranquility and luxury. This was our second stay and we’d recommend Viceroy Ombria Algarve without hesitation to anyone looking for an unforgettable Algarve escape. Thank you to the entire team (sorry we couldn’t mention everyone) for making our stay so memorable!