Viceroy at Ombria Algarve

I stayed with my partner and 13yo stepson for five nights. It’s a five star resort owned by the Pontos Group based in Finland and the hotel is operated and managed by Viceroy. The hotel’s facilities were adequate but limited. One main restaurant is shared by all — you have no option but to dine surrounded by noisy kids. Ditto the pool — kids screaming all around. It may have been the start of the holidays—but there was nowhere for adults to chill and relax. No games room. No pleasant escape unless you count the golf course. Entertainment appeared on Friday night and Saturday night—though we were not informed about this beforehand. The room was a mix of outstanding stone tilework and cheap furniture (Ikea like). The bed was very firm. Clean, functional but the high tech electronics took some mastering. Staff were very pleasant and helpful. Food at breakfast was good—but the dinner menu uninspiring. But to be fair we are foodies and are standards are above average. There are some decent restaurants nearby in Loule, a delightful Algarve town. The highlight of the stay was the view of the most amazing sunsets…spectacular redness cast under dark grey clouds. So why only two stars? One: cost—the prices are high and the delivery is not at this level. You cannot charge these prices and subject guests to marauding kids screaming around you. The other factor: information. You have to be pro-active to extract information about events and trips. Nothing offered at checkin and if it was in the room we didn’t see it. If the cost had been 30% less and the hotel had been honest about the closed facilities, we might have considered 4 stars. If you have small kids, it may sound good—but the fact most were whinging suggests they were bored. The resort is between a rock and a hard place—adult experience or families?

Beatiful property .. we were upgraded to a one bed apartment and it was stunning. Huge bathroom... biggest shower I've ever seen. We had a view over the golf course. The pool area is gorgeous with individual cabanas. Pool guys super attentive. Breakfast buffet was really nice great options. They have there own bakery on site. We would have preferred more options for lunch and dinner my husband is coeliac and there wasn't allot of choice. Staff are all excellent and we felt really looked after. Hotel has a very chilled vibe. Highly recommend. It is remote so be prepared to drive or use uber. You can pre book uber which is useful. We did use the shuttle to beach and the concession which is a great benefit .

The best review you can give is by booking the hotel again . So the booking is confirmed . What made this vacation special is the hotel staff each and every one as good as each other polite friendly helpful thoughtful put that together with a hotel in a beautiful location and you simply have everything. Their in May back in September .🤝

Absolutely beautiful hotel with the most amazing bedroom suite which are top of their game . Housekeeping are just excellent with a great turn down service. Ombria Kitchen was where the breakfast service was and it’s just perfect but also you could not surpass the lunch and dinner choices . It is close to the pool . We went once to the tapas restaurant and its focaccia with roasted veg was superb. There was only one small encounter with a v rude chap on reception but that didn’t influence our opinion of this fabulous hotel . You do need a car if you’d like to explore ,the small shop and patisserie at the hotel was closed when we were there but got lovely treats in Loulé . We hope to return later in the year . I have to mention the friendly pool and bar side staff who were excellent too .

We ate at the Viceroy Restaurant as part of a birthday celebration. The service and furnishings we experienced were extremely disappointing, particularly given we paid over €75 per head. However, the food provided by the kitchen was extremely good. Sadly we will not be returning.