Hotel Splendide Royal Lugano

Attended a business event and the service provided by the staff was outstanding. Impeccable attention to detail and excellent customer service. Thank you Giuseppe, Andrea and Gioele for making our day easy to manage thanks to your support throughout the day we could properly focus on what we had to do. Your efforts and professionalism didn’t go unnoticed. Thank you.

Excellent rooms lake side. Really a must in this location. Views are mind bending. There is construction next to the hotel so rooms at the back of the hotel are to be avoided. Restaurant is expensive and not special but many local restaurants are walkable. There is a lovely promenade below the hotel but this requires a walk down a steep hill - the hotel is NOT easy to walk to and from if you have difficulties walking up or down a steep hill. There is an outdoor bar area which is fantastic as food options are reasonable, drinks cold and the views breathtaking. I would highly recommend the outdoor bar.

The Splendide Royal is true to its name. A perfectly organised and welcoming reception and related staff. Wonderfully appointed room which was serviced to top expectations. An excellent breakfast service which I thoroughly enjoyed. The only unfortunate thing was that the Michelin Starred restaurant "I Due Sud" was not open on the days I was in Lugano. I will make amends to this by returning over a weekend. Travelling rather regularly I must commend the management at the Splendide Royal for the care and tireless effort running such an operation must require. See you soon again with great pleasure.

Great view and hospitality but disappointing rooms and food. The restaurant service was good but the hotel nickel and dimes guests (charging 40 dollars to charge Tesla etc) Rooms have an old world charm but get extremely warm and did not have air conditioning. The fans we finally got were broken and ran like they were from the 1990’s. Room furniture is very dated. The hotel is also not that central. We live in Zurich and came in for a night. Would not stay here again.

What a lovely hotel, granted we were there in March which is a less busy season- but it had a relaxed yet refined atmosphere. All the staff we encountered were gracious, interested in being of assistance, and respectful. Our room was upgraded upon arrival as they had availability so we had a direct view of the lake and a large room. We also had breakfast and dinner within the hotel and the food was excellent. As an extra perk their bar made a wonderful aperol spritz.