Hotel Splendide Royal Lugano

Not even close 5 stars. Old technic rooms, bad showers. Breakfast: never worth of 40€. Rude staff, not everybody. Somebody steal our drinks/bottle from our room and they said that they will replace that with new bottle but they never did that. Incredible. Great view.

Our family thoroughly enjoyed the stay at the Splendide Royal! Every wish was fulfilled, and breakfast was fabulous including homemade delicacies. The staff was always attentive. We will definitely be back. Many thanks to the whole team.

We stayed for a few days. We had a room with a lakeside view, it was a memorable experience overall. The room was comfortable, however the hotel is old and its HVAC is a "community" system that once changed to heat for the upcoming fall season, cannot be changed back in the event of a warm weather outbreak as we experienced, So, we lived, as did all other guests with windows open 24/7 for the extent of our stay. The hotel staff were extremely helpful and service oriented. The place had the feel of an old-time opulent hotel from a bygone era. The hotel has a Michelin one star restaurant on the premises. We ate dinner at the restaurant and it did not disappoint, it was a memorable meal. The hotel is located a short walk from a Lake Lugano ferry pier which enabled us to easily travel to various places located at other points on the large and very picturesque lake. Hopefully we will return someday.

We had such a lovely stay! The location is gorgeous, and easily walkable to many attractions in Lugano (although a bit farther from the main station). Everything about the stay was lovely, the rooms are comfortable and very clean and the staff was very friendly. The breakfast was delicious with many hot options, continental buffet and great coffee and we had a lovely dinner in the restaurant as well. We really enjoyed the spa relaxation room, sauna, and amazing view from the pool to relax in the winter!

We booked a two-night stay at Hotel Splendide, which promotes itself as a "luxury" hotel. We have stayed at the hotel before, and our experience previously was wonderful. Hence, we decided to return. When we arrived in our room, we went to open the curtain and found that the view from the room was almost completely obstructed by a large object outside of the window – a wall of some sort. As a result, the room was dark and, frankly, depressing. One of us went to the reception and indicated the room was unacceptable for this reason and that we would like to change to another room in this same category. The response was that there were no other rooms in this category and that we would have to pay for a better room if we wanted to see out the window. Rather than opting to stay in this dark room, we opted to pay an additional 150 CHF per night for a room with a view. Keep in mind, this was in addition to the 250 CHF rate we were already paying per night for the original room. We do not believe a luxury hotel should offer any rooms with a completely obstructed view. This is an unacceptable option for any room on offer in such a hotel. We could not help notice that a manager had overheard our discussion with the reception, and seemed to make every effort to avoid intervening. Another rather troubling issue for any hotel, much less a luxury one.