Hotel Splendide Royal Lugano

Beautiful hotel with stunning lake views. Nice restaurants on-site or a short walk to city center. Staff was very helpful and always available. Guest room had every modern amenity. Would stay here again if visiting Lugano.

Wonderful experience staying at this property. The location on the lake, proximity midway between old town and Paridiso made it ideal for a getaway. The staff was truly welcoming and helpful for every detail of where to tour and amazing local restaurants. We would definitely return.

From check-in to check-out, our stay was nothing short of a luxury experience. The staff across all departments were absolutely amazing—professional, warm, attentive, and genuinely welcoming. We also had the pleasure of meeting the General Manager, who took the time to sit down and speak with us personally. It was wonderful to see how genuinely interested he was in making sure everything was going well during our stay. He even shared some great recommendations and ideas for exploring Lake Como, which made our experience even more special. I can absolutely recommend this hotel and would not hesitate to stay here again. We are already looking forward to coming back soon! A heartfelt thank you to the entire team for your exceptional hospitality, kindness, and generosity. You truly made our stay memorable. All the best to the wonderful staff, and thank you once again! Al Kabir Thupsee

We went to the bar and asked to be seated for a drink. We were asked if we would also like to eat. We said yes but first we would like a drink. Bar manager was very rude and arrogant. We were told that all the empty tables in the bar were reserved, even though there were no signs on them. We were eventually offered a seat on a couch in the middle of the eating area. We ordered a drink and sat there for 45 minutes and got up and left in disgust as the tables in the bar were still empty. We went to our room and ordered room service. The next day we went out for drinks and dinner and had a wonderful time.

I chose Hotel Splendide Royal specifically because it is a member of The Leading Hotels of the World, and unfortunately the experience was far below what I expected from a hotel carrying this distinction. The accommodation and overall service did not reflect the standard I associate with this category of hotel. Basic bathroom amenities were incomplete. After I raised the issue, only a toothbrush and a bar of soap were provided; there was no bath sponge and the shaving kit was still not supplied. I also reported the very unpleasant quality and smell of the liquid soap and the poor quality of the shampoo. Unfortunately, I felt that some staff members were displeased by my comments rather than genuinely interested in addressing them. The food and restaurant experience was also disappointing and below the level I expected. I raised these issues with the hotel during my stay, but they were not properly resolved. What disappointed me most was the considerable gap between the standards I expected from a Leading Hotels of the World property and the experience I actually received.