Hotel Splendide Royal Lugano

Just across the road from the lake, we were lucky enough to be upgraded from a superior room to a deluxe lake view room. The views were just beautiful. The room was very well appointed, with a really comfy king size bed and great aircon. From the moment we arrived until we left, all staff members we encountered were so friendly and helpful. We had remembered to book parking in advance, although there is an additional charge for this. We had a snack and some drinks at La Piazetta. Food was delicious, and lovely location, but service was quite slow despite it not being busy. Dinner at La Veranda was delicious, with great menu choices and wine selections. We will definitely be back!

The hotel is very.. as the nsme suggests very splendid..in MOST areas . The location is beautiful and the views from the hotel over lake lugano are breathtaking. The rooms themselves are a 'classic' decor but are in desperate need of a refurbishment. Scuffed paint and warn carpet are not classic but outdated and past it..and this really let's it down. 99% of the staff are great. However some look at you and interact with you as if you were stuck to the bottom of their shoe. Whether it's a re training issue or an attitude problem is unknown but it left a very bitter taste with us regardless that it was our honeymoon. The restaurant we visited ,I due sud was outstanding and arguably the best staff and food iv ever experienced in a restaurant. But il give a separate review on that . In summary it is a lovely hotel .but is let down badly by the issues.

Upscale beautiful hotel with beautiful view of the lake and easy access to all Lugano shopping and restaurants. Rooms were very spacious and well equipped. Staff was helpful in planning and advice. Breakfast was plentiful. Only complaint was for our specific room the AC did not work and staff was unable to fix it and offered no compensation.

The hotel is positioned perfectly on the lake and the view from the room was stunning. Luigi greeted us at check-in. His enthusiasm, kindness and smile started the holiday off with incredible energy. He is a real asset to this wonderful hotel and we look forward to visiting again soon.

The hotel is truly grand. It is luxurious with a beautiful view of the lake. The room was spacious also with a nice view of the lake. The pizza restaurant on the patio provides a splendid option for a drink and casual dinner. The breakfast spread was exceptional. The staff were outstanding. We have stayed there several times and would look forward to coming back.