Hotel Splendide Royal Lugano

Came here for 3 nights on a family vacation through northern Italy. The Hotel is beautiful, but rooms might need a refresh. The pool area and Spa were great and very upscale (I would only critique that pool/spa attendant help set up the beds, not just hand you a towel, also they don’t clear up towels once someone leaves which was quite odd). The drinks at pool area are good, but once again you have to go to the bar as no one would come up to you and take the order or see if you need anything (maybe it’s just a cultural thing, but for a 5 star hotel I would expect it). The breakfast was absolutely delicious and food quality was excellent along with the staff.

Two nights in July in a lake-view room. The setting is the reason to come and it delivers completely — a classic lakeside grand hotel with a view that justifies the choice on its own. Breakfast is a genuine highlight: excellent variety, well presented, and champagne offered. The staff are kind throughout — reception, breakfast service and the valet team alike, and that consistency counts for a lot. Two criticisms. The building is showing its age, the reception area most visibly. It would benefit from a careful refurbishment — done properly, it could be brought up to date without losing the heritage character that gives the hotel its charm. That character is worth protecting. The second is a service lapse. At check-in the receptionist went through every request we had made in advance and confirmed each had been met, specifically twin beds in place of a king. We reached the room and found a king. When I raised it, the elderly porter who had brought our luggage came up and made a laboured attempt to separate the bed himself, then told us housekeeping would reset it the following day — apparently there is no housekeeping on the night shift. At this level, a confirmed request should be right before the guest opens the door, and fixable the same evening when it isn't. None of that changed our overall impression. I would recommend the Splendide Royal to anyone visiting Lugano, particularly in a lake-view room

Extremely friendly and welcoming staff. Hotel is very clean, has a great location and the renovated rooms are very tastefully done. We felt welcome from the time we drove up. Very nice breakfast buffet and the terrace restaurant was great for a light lunch. The sundeck up above the pool has great views and was quiet and relaxing.

lovely high quality hotel with style , exellent service and perfect view on the Lugano lake . breakfast great and sitting outside to enjoy the lake even better . nice pool which we enjoyed after hot summer walk to cool down . be sure your room is in the old and tradition part of the hotel..

Perfection … Everybody is Super super super Nice ,the word helpfull is not enough to describe how wonderfull everybody was . From the moment You arrive , everything is taken care of. We cannot explain in Words how perfect this Vacation was for us . You feel like a Royal ! They have the most wonderfull Clean rooms. From Breakfast till Dinner ,Everything is delicious . My Son was treated like a real king . They did everything to make our days feel like careless. The nicest people we’ve ever met .. This was not just a Vacation for us , it felt like coming home . Grazie 1000 per tutto .