Mandarin Oriental Palace, Luzern

The hotel is lovely , and I do recommended it , but personally I wouldn’t stay again . It’s a bit far from the train station , and it’s very expensive . The first room we were offered was quite small with a tiny balcony overlooking the lake - not worth the very high price - we moved to a larger room without a view . The service and concierge were terrific , breakfast which was included was great - but dinner , where they charged for bottle of tap water wasn’t worth it to me .

The Mandarin Oriental Palace hotel in Luzern is outstanding in all ways. The building itself is beautiful and dates back to 1906. Inside everything is renovated beautifully and to the highest standards. Location could not be better, right on the lake and a short 10 minute leisurely stroll to the city center. Recognition as a FMO Jade Member was outstanding. Our Lake View Suite on the fifth floor was breathtaking. I highly recommend booking a room or suite with a lake view. It is definitely worth the premium. Every staff member was absolutely amazing and did a fantastic job providing exceptional service. A very special thank you to Mr. Kampmann and his front office team. They provided highly attentive and personal service. Worth to mention that the breakfast buffet is amazing. We hope to return soon.

We thoroughly enjoyed our stay and we were particularly impressed by Johannes and his team at the front desk! We would not say that it was a perfect day but then again no stay is perfect! Housekeeping accidentally broke a charger and our initial room did not have a Lakeview. However, in every instance, the front desk team was able to address our concerns and style and with integrity! We travel a lot and have hardly ever experienced this level of luxury follow through from a guest relations team. Breakfast was adequate but not as over the top as you might expect. Location is absolutely superb - we appreciated being just a bit away from the most touristed area.

The hotel is in a good location; it is easy to walk to restaurants and attractions. It has a welcoming and relaxed feel. The breakfast buffet has a nice selection, too.

We had two rooms at the hotel for three nights. The room for our three teens was very large and had great dormer windows facing the hill and city behind the hotel. Our room faced the lake with a breathtaking view. The hotel is very traditional but has all of the latest amenities. The breakfast ( included with our rooms) was a highlight of our stay. We stayed at this same hotel in the Summer of 2023, and it remains one if the best hotels we have stated in as a family. Be sure to visit the casino next door. All you need is a passport to get in. Great hotel and very helpful staff.