Mandarin Oriental Palace, Luzern

We had an amazing stay at Mandarin Oriental Palace Luzern. The rooms are beautifully decorated and the view across the lake is stunning! THANK YOU to the Front Office, particularly Alina and Johannes, and the Housekeeping team for accommodating our request for kids’ beds. Our children and my parents really enjoyed their stay here. Also thank you to the restaurant team at MOzern. Everyone was so attentive, thank you Laura for making us feel so welcome!

+ Excellent location: Directly on the lakeshore; Kapellbrücke is only a 7-minute walk away. Convenient parking: Underground parking right under the hotel building. High-quality facilities: Separate shower and bathtub with various bath salts, very comfortable beds with night lights, a toilet with the hygiene shower, and Dyson hairdryer and straightener. Friendly personnel: Welcoming and helpful receptionists. - Slow service: We waited over 30 minutes for dishes in the restaurant. The menu was pre-ordered, therefore, we were surprised to have to wait for so long. Cleaning lapse: There was someone's hair stuck in the hair straightener, which put me off using it completely.

Clean hotel. Excellent and friendly staff wonderful breakfast with great service. I loved the location. There is nothing negative to say about this hotel. You will enjoy sleeping, eating and getting ad ice from the staff.

I considered a few hotels in the area before picking the Mandarin. I thought about the Park Hotel Vitznau and the burgenstock resort and I’m soooo glad I stayed with the Mandarin. Let me start with the absolute exceptional. Unlike the others this hotel is close to the town that had lively events the whole time we were staying here. The service is unparalleled to anywhere else. Not just the speed by which the employees respond but the manner and smiles and kindness they show the guests. The rooms are new and spacious, the breakfast buffet is complete and they have an exceptional spa and gym. If I have to pick one thing to say is missing is that they don’t have a heated pool but they give you access to an outdoor lake pool that we are going to enjoy today. Don’t think twice. Really fabulous!

Our stay in MO Lucerne was incredible - the property itself is beautiful, updated, and luxurious with incredible views of the lake (we were upgraded to a lake-front suite with a terrace). Service was so personal and attentive, special shoutout to concierge Michael, Tiago, and Alexander - everyone knew our name and went above and beyond to make sure our stay was great. Breakfast buffet was fantastic and the fitness center was one of the best I’ve been to. My only regret was not staying here longer - we will certainly be returning.