Mandarin Oriental Palace, Luzern

Our recent stay at Mandarin Oriental Palace, Luzern was nothing short of spectacular. From the moment we arrived, it was clear this property embodies the very best of Mandarin Oriental's legendary service. Our suite was spectacular! It was so beautifully appointed, spacious, and offering breathtaking views over Lake Lucerne. A special call out to Concierge Tiago, who went above and beyond when our son missed his connecting flight. He came to our rescue with resourcefulness and genuine care, turning a stressful moment into a non-issue. That level of attentiveness is rare and deeply appreciated. Front Office Manager Johannes personally checked us into our rooms and anticipated our every need throughout our stay. He was smart, friendly and witty. The city of Lucerne itself is gorgeous and a must-visit when in Switzerland and the Mandarin Oriental Palace is the best hotel to stay. Highly, highly recommend.

We stayed at this Mandarin Oriental for almost a week. The hotel is beautiful and modern, and was renovated in 2022. The location on Lake Luzern is fantastic. Our Lake View Suite with Terrace felt very Mandarin Oriental — spacious, spotless, and thoughtfully decorated, with sophisticated digital controls for everything from room temperature to lighting. The one element that didn’t quite match the grandeur of the suite was the bathroom. It was perfectly functional, but small for the size of the room. The shower is separated from the toilet area by nothing more than a frosted-glass panel that doesn’t even reach the ceiling. What makes this hotel tick is the staff. The front desk offers genuine hospitality from the moment you walk in, and that standard carries through the property. Quai 10 restaurant, right on the lake, has wonderful views of Lake Lucerne and a menu to match. A special thank-you to Stefanie, Assistant Guest Relations Manager, who looked after us throughout and made the stay truly memorable. We wouldn’t hesitate to return! Practical tip for first-time guests: just outside the hotel, take the funicular about 100 meters up to the Art Deco Hotel Montana. The bar there has unparalleled views of Luzern from above.

Our 3 days at the Mandarin Oriental Lucerne was absolutely perfect! She is a grande historic and beautiful hotel that occupies the best spot in Lucerne. You have a ring side seat to this beautiful city sitting on the patio, right on the Lakeside Promenade. So romantic and a great people watching spot! The rooms are beautiful , and waking up every morning to Lake Lucerne views is quite a way to start your day. You are a few minutes walk to Old Towne, iconic Chapel Bridge and all of Lucerne, The hotel has complimentary bikes too. The best part was the service! Every single person we encountered was intent on making us feel welcome and appreciated. We had so many great conversations with this diverse staff. Special thanks to Maxim, Valeria, Lionni, Mateo and Eva! The pre arrival concierge service is fantastic too. They arranged us the Mountain Odyssey private tour to Mürren and Lauterbrunnen. It was a day living in a fairy tale! Thanks Tiago and Laura!

I have not had the best experiences with this hotel brand at some of its North American locations, so I did not have very high expectations. I was simply looking for a modern hotel in Lucerne, but I was very pleasantly surprised. The room was excellent, the mattress was extremely comfortable, the customer service was superb, and the location and views were fantastic. The reception staff were extremely helpful, especially Lawrence (from Germany). He was always welcoming, attentive, and ready to help with a smile, which truly elevated the whole experience. Other staff members could learn a great deal from his approach to customer service. Kudos to the management for running this hotel to such a high standard. My only feedback concerns the breakfast service. I found some of the dining room staff quite loud and less polished than expected. A little more training would make the overall experience even better.

We had a wonderful stay at the Mandarin Oriental Palace, Luzern. The hotel strikes a beautiful balance between luxury and comfort, with thoughtful details throughout. Even small touches, like the TV remote stored in a leather case, reflect the level of care that has gone into the guest experience. If possible, I highly recommend booking a lake-view room. The views of Lake Lucerne are beautiful, and we loved keeping the balcony doors open to enjoy the fresh air and peaceful setting. The service was consistently excellent. Everyone we interacted with was friendly, professional, and eager to help, even accommodating a request outside of normal hours. Breakfast was another highlight, with a great selection of fresh, healthy, and allergy-friendly options. Our room was spacious and comfortable, with a very cozy bed and a beautiful bathroom. The location worked perfectly for us. It's right on Lake Lucerne, just far enough from the busiest part of town to feel peaceful, while still being only a short walk to the city center. We especially enjoyed swimming in the lake directly in front of the hotel, and there's also a popular local swim club just steps away. The spa and sauna were lovely and very relaxing. Although we didn't book a treatment, the facilities were beautiful. The gym is fairly small but had everything we needed for a workout. The hotel also makes a great base for exploring central Switzerland. We took several day trips and appreciated returning each evening to such a comfortable and relaxing place. Overall, this is a beautiful hotel with excellent service, a fantastic location, and a peaceful atmosphere. We would happily stay here again.