Mandarin Oriental Palace, Luzern

Our 3 days at the Mandarin Oriental Lucerne was absolutely perfect! She is a grande historic and beautiful hotel that occupies the best spot in Lucerne. You have a ring side seat to this beautiful city sitting on the patio, right on the Lakeside Promenade. So romantic and a great people watching spot! The rooms are beautiful , and waking up every morning to Lake Lucerne views is quite a way to start your day. You are a few minutes walk to Old Towne, iconic Chapel Bridge and all of Lucerne, The hotel has complimentary bikes too. The best part was the service! Every single person we encountered was intent on making us feel welcome and appreciated. We had so many great conversations with this diverse staff. Special thanks to Maxim, Valeria, Lionni, Mateo and Eva! The pre arrival concierge service is fantastic too. They arranged us the Mountain Odyssey private tour to Mürren and Lauterbrunnen. It was a day living in a fairy tale! Thanks Tiago and Laura!

I have not had the best experiences with this hotel brand at some of its North American locations, so I did not have very high expectations. I was simply looking for a modern hotel in Lucerne, but I was very pleasantly surprised. The room was excellent, the mattress was extremely comfortable, the customer service was superb, and the location and views were fantastic. The reception staff were extremely helpful, especially Lawrence (from Germany). He was always welcoming, attentive, and ready to help with a smile, which truly elevated the whole experience. Other staff members could learn a great deal from his approach to customer service. Kudos to the management for running this hotel to such a high standard. My only feedback concerns the breakfast service. I found some of the dining room staff quite loud and less polished than expected. A little more training would make the overall experience even better.

We had a wonderful stay at the Mandarin Oriental Palace, Luzern. The hotel strikes a beautiful balance between luxury and comfort, with thoughtful details throughout. Even small touches, like the TV remote stored in a leather case, reflect the level of care that has gone into the guest experience. If possible, I highly recommend booking a lake-view room. The views of Lake Lucerne are beautiful, and we loved keeping the balcony doors open to enjoy the fresh air and peaceful setting. The service was consistently excellent. Everyone we interacted with was friendly, professional, and eager to help, even accommodating a request outside of normal hours. Breakfast was another highlight, with a great selection of fresh, healthy, and allergy-friendly options. Our room was spacious and comfortable, with a very cozy bed and a beautiful bathroom. The location worked perfectly for us. It's right on Lake Lucerne, just far enough from the busiest part of town to feel peaceful, while still being only a short walk to the city center. We especially enjoyed swimming in the lake directly in front of the hotel, and there's also a popular local swim club just steps away. The spa and sauna were lovely and very relaxing. Although we didn't book a treatment, the facilities were beautiful. The gym is fairly small but had everything we needed for a workout. The hotel also makes a great base for exploring central Switzerland. We took several day trips and appreciated returning each evening to such a comfortable and relaxing place. Overall, this is a beautiful hotel with excellent service, a fantastic location, and a peaceful atmosphere. We would happily stay here again.

I highly recommend this hotel if you're visiting Lucerne. Fantastic location both in terms of scenery/views (it's right on the lake) and proximity to Old Town and dining/shopping areas. At all levels, from the concierge to servers in the restaurant, the staff was very helpful and friendly. My family (two adults, two teenagers) all enjoyed breakfasts at Mozern and, especially Quai 10, where we ate several times during the course of our stay. This was our first stop on a two-week Switzerland/Italy trip and was, surprisingly, our favorite stop on the trip.

The historic hotel was located a short bus ride from Lucerne and the bus stop was across the street. The hotel was lovely as was our room with a balcony. We had a very good view of the water. Both breakfast and dinner were good but the server at dinner got a few orders confused. The breakfast was buffet but the dinner was not n the dinner service was slow..