Mandarin Oriental Palace, Luzern

I considered a few hotels in the area before picking the Mandarin. I thought about the Park Hotel Vitznau and the burgenstock resort and I’m soooo glad I stayed with the Mandarin. Let me start with the absolute exceptional. Unlike the others this hotel is close to the town that had lively events the whole time we were staying here. The service is unparalleled to anywhere else. Not just the speed by which the employees respond but the manner and smiles and kindness they show the guests. The rooms are new and spacious, the breakfast buffet is complete and they have an exceptional spa and gym. If I have to pick one thing to say is missing is that they don’t have a heated pool but they give you access to an outdoor lake pool that we are going to enjoy today. Don’t think twice. Really fabulous!

Our stay in MO Lucerne was incredible - the property itself is beautiful, updated, and luxurious with incredible views of the lake (we were upgraded to a lake-front suite with a terrace). Service was so personal and attentive, special shoutout to concierge Michael, Tiago, and Alexander - everyone knew our name and went above and beyond to make sure our stay was great. Breakfast buffet was fantastic and the fitness center was one of the best I’ve been to. My only regret was not staying here longer - we will certainly be returning.

We had a truly wonderful stay at the Mandarin Oriental in Luzern. The hotel is stunning—elegant, well-located, and impeccably maintained. The service was outstanding from the moment we arrived. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay special. The hospitality throughout was flawless—professional yet personal, with thoughtful touches that elevated the entire experience. Highly recommended for anyone seeking luxury, comfort, and top-tier service in Luzern

We were very excited to stay at the mandarin in Lucerne. Unfortunately- Not at the mandarin level … room was small.. there terrace window door would not stay closed so the a/c would turn on and off as tied to the door being closed. Housekeeping never refilled our coffee and no turn down service. We were told ( and specifically asked) if breakfast was included with room and told it was) And at check out. Found it was not … then, When returned late after dinner at about 11 pm. We found not a single employee in the hotel. No valet, no front desk. Just a family a screaming kids throwing fits all over the lobby echoing throughout the hallways. When we finally found an employee and asked to have our car parked he took the keys and put in his pocket. And never parked our car. We had to come back down at midnight to make sure he parked the car. And it was still sitting out front. Location and view were amazing. But unfortunately. More of a 3 star than a 5 star. And definitely not mandarin level

If you're traveling to Luzern and don't stay at the Mandarin Oriental you've missed a great opportunity. World class hotel - great accommodations, super courteous and helpful concierge and staff, very good restaurant, and an excellent location. Hard to beat that combination. Just wish we had been able to stay longer than five nights.