Mandarin Oriental Palace, Luzern

we had the great privilege of taking a family trip of 5 people to Luzern Fri May 9- Monday May 12, 2025. This was for everyone a first time to Luzern. I had booked 2 rooms (superior and a lake view terrace suite). I was incredibly gtareful that we were upgraded X many levels to a lake view terrace suite + a lake view tower suite). At the front desk we met Nicolo. My German is not very good (definitely out of practice but I love languages and wanted to try and speak German) Nicolo was super kind to listen. I learned that he himeself speaks 4 languages and appreciated my effort. He later bought me a pocket sized Langenscheidt pocket Swiss German to German dictionary to encourage me. he brought us to our rooms and we were all just so impressed with him - just warm and genuine and you could tell that he really wanted us to enjoy both the hotel and the city. we saw him multiple times during our stay and he always stopped by to talk with us. My mother was so impressed with Nicolo that she asked for a picture with him- he very kindly understanding and accommodating. I am sure this is how he treats all guests. the Mandarin is truly fortunate to have such an ambassador! the hotel and the rooms are absolutely glorious and so beautifully appointed. Therepresentative colors (teal) of Mandarin Luzern are just so peaceful and striking . the views from the terrace are just what I had imagined. really a special experience and worth the price. we took advantage of the best breakfast buffet among any of the incredible MO's that we have been so fortunate to visit. delicious fresh bread and pastries (the vanilla infused Madeleines were so delicious and pillowsy soft. If I could buy some to take home I would have done that) plus a hot food station. I wish I got the names of everyone in the MOZERN with whom we interacted but thanks to Nicola) I had booked the Mother's day brunch on Sunday May 10 at 12 pm but I: a) hadnt realized that the breakfast buffet was so amazing and b) I had booked untimed tickets to ride the gondola at Mt Pilatus that day. we would have had to have rushed back. the brunch was non refundable and this was clearly stated in the email. My sister had talked with Johannes who very graciously appreciated the close timing. he wasnted to make sure that we had the best time on Mt Pilatus so he worked with us to cancel our brunch appointment (i just got confirmation of the refund) Johannes didnt have to do this. thank you Johannes! The concierge Matthias provided us with some great suggestions for some treats to bring back with us. Stephanie helped us with checkout and she was also incredibly efficient and helpful. the MO Luzern is a special property for many reasons. the staff at the MO however is the star which is saying something. Thank you again. we hope to one day return

From the terrace restaurant and our lake view terrace room the views are the best in the world. Simply mind blowing. The room is modern consistent oriental design and comfortable with an amazing rainforest shower to put a smile on anyone’s face. But the functionality leaves room to improve. Not enough hanging space or draw space and only room for our cases in the bathroom! The food in MOzern and on the terrace is very nice tasty and well presented. Some more attention to the sauce/ food balance could make it perfect. But the service on the terrace was slow and mistakes were made on two occasions so we did not get what we ordered and sometimes it was cold. Some staff training needed. Everyone was doing their best to be helpful but overall the result was not faultless so I score 4 not 5. Would I return. Well the lake setting and views could well make it worthwhile returning.

Went here for one night on a trip through Switzerland and what a stay it was! Our room had a stunning balcony with a lake view, and many complimentary sweet treats! For dinner we went to MOzern, I had the Burger and Mac and Cheese which was amazing as expected! The staff were all very helpful and friendly for the duration of our stay, would 100% percent stay in hotel again if I go back to Lucerne!

Our stay at the Mandarin Oriental Palace Luzern was truly the highlight of our trip. The location on Lake Luzern is absolutely stunning, and from the moment we arrived, everything was seamless. Upon arrival, we were welcomed by Carina Müller, who went above and beyond throughout our stay. Her kindness, local tips, and thoughtfulness—especially around my partner’s birthday—made our visit feel extra special! Shoutout to Johannes and Tiago at the front desk/concierge who helped with great restaurant bookings and made us feel right at home. Dinner at Colonnade (the 2 Michelin-starred restaurant on site) was incredible—every dish was a work of art. Can’t wait to come back—this place truly feels like our home in Luzern now!

I spent three nights after a business trip on a solo mini vacation here and it was absolutely perfect. From check in to check out, I felt like a princess! The room was gorgeous as was the food and drink, amenities, location and views, but the real standout was the staff! They were so attentive, kind, professional, and helpful! Not only did they make dinner reservations for me, but they helped me choose exactly what to do based on my needs and the weather. It would not have been as incredible of a weekend without them! Special shout out to Johannes and Michael! I felt so at home! I can’t wait to return!!!