Mandarin Oriental Palace, Luzern

Review for Mandarin Oriental Palace Luzern - Family Emir Our stay at Mandarin Oriental Palace Luzern was truly memorable and reflects what great hospitality should feel like in Switzerland. From the moment we arrived, the welcome was exceptionally warm. The team at reception unfortunately we do not recall the name was genuinely kind, attentive, and made us feel immediately comfortable. Throughout the stay, every staff member we interacted with was friendly, helpful, and clearly motivated to provide the best possible experience. The location of the hotel is outstanding. Directly on the lake, with beautiful views and a very calm atmosphere, while still being within easy reach of the city center of Lucerne. You can walk along the lake promenade, reach the old town within minutes, or explore landmarks such as the Kapellbrücke or take excursions towards Mount Pilatus and Mount Rigi. The overall atmosphere of the hotel, especially in the evening by the lake, is very relaxed and elegant. It is a place where you can truly slow down. The culinary experience was excellent. We tried several dishes from the menu including fish and everything we ordered was of very high quality. The consistency across the dishes was impressive. There are also a few smaller points we would like to mention, more as suggestions: One aspect we noticed in Switzerland in general, including here, is that terrace areas tend to close relatively early. Extending the opening hours slightly especially in the evening or even offering breakfast outside more consistently would significantly enhance the overall experience, given the beautiful lakeside setting. At breakfast, while the quality was good, the à la carte selection felt slightly limited compared to other Mandarin Oriental properties or similar high-end hotels. That said, these are minor observations within an otherwise very strong overall impression. What stood out most to us was the genuine effort of the entire team. There is a clear sense that people care, try to help, and want guests to have a great stay. This makes a real difference. We would absolutely return and it is also worth mentioning that the level of service fully justifies the tipping culture at this hotel.

Just stayed here as a very experienced Mandarin Oriental Pearl member. The hotel had some great aspects, but also some aspects that could be improved. The upgrade to a terrace room facing the lake was incredible. The terrace was massive, had proper furniture and the views are immaculate. Might be the most beautiful terrace and view I have ever seen from a hotel room. So make yourself a facor, and book a lake view room, worth every penny. The room was super modern. Room itself was really really good. Only downside was very narrow single beds, and the very very firm mattress. I think it did not have the same down topper their Kind beds always have. The staff was always very friendly. However, some unfortunate hickups occured, which definitely should not happen at the very best hotels. I asked what benefits my Pearl membership would provide at dinner, they did not answer the question correctly. I then sent them pictures of what their website states as the benefits. Only after that they confirmed those benefits were accurate. However, these benefits were not provided to us at dinner, until I asked about them. And still, the waitress said I could use 1/2 of the benefits, not both, even tho the front desk and MO app had confirmed both would be included. I did not state my disagreement, as I was unsure what was correct and what not. Also at dinner, we ordered 2 tenderloins, one medium, one medium rare. Both were cooked well done. I showed mine to the waitress who appoligized and offered to make a new one. However, it took almost 40 minutes to get the new one, which was just as well done as the previous ones. I was not going to order a new one, so I accepted my faith and ate it alone, as my accompanion had already left for bed, after our very long driving day. They did not charge the fillet, which was a nice gesture. However, the bill had 1 too many cokes, but I was ready to go to bed and once again accepted my faith with the overcharge. Another issue was that the valet service forgot our car keys with them after our checkout. We had a brand new car, so we had 2 sets of keys with us. Then we had driven all the way to Zurich when they called us and informed of the accident. It was too late, we did not have time to drive back so they suugested of shipping those to us to MO Vienna, where we are staying now. That is a big mistake. However, I understand mistakes happen and they took responsibility of the mistake and found a way to manage it. If the view from the terrace was not so stunning, I would have been quite disappointed in our experience here, but luckily the terrace and view gave us somthing to properly enjoy! The staff were heavily understaffed at the Mozern restaurant that evening, the service was far from intimate and personalizez and attentative. The breakfast was quite good, they had everything and everything tasted excellent. The location is perfect, walking distance to everywhere, but still on a quiet part of the downtown. The staff was always very friendly. Especially the doormen and the front desk and especially Emily, so happy, and genuine, offered perfect customer service.

Had the opportunity to stay here for two nights prior to a river cruise. The hotel is very pretty with a great view of the lake. The room was nice. But the staff? Unbelievable! They were ALL so incredibly attentive, accommodating and friendly. Each one couldn't do enough to ensure our stay was amazing, and they succeeded!

One of the top 2 or 3 hotels we’ve stayed in. An amazing location directly on the lake with stunning views, a superb staff, excellent food, and highly comfortable, functional rooms. We did not want to leave and look forward to returning.

Beautiful location, amazing staff/service. From arrival to departure; everyone was attentive, helpful, and absolutely amazing. Completely sold on this brand. From moment you arrive, staff waiting to take your bags, offer you a drink, and take you to the front desk. At the front desk, you will be greeted by the most friendly host/hostess who will check you in; take you to your room, and show you around the hotel. The rooms are clean, the amenities phenomenal, and the service great. You are situated right on the lake with stunning views, walk outside and you are on path to main city along the lake. Perfect location. Best hotel/service we have been to in a long time.