InterContinental Lyon - Hotel Dieu

Giving my stay 4 stars because of two issues. The first is the Spa. The Spa, we discovered, is not part of the hotel. This should really be highlighted better because the level of service at the spa is nowhere near what the Intercontinental provides. The hotel really should secure a spa internally or not recommend it. I am really disappointed the Concierge even recommended the spa "hammam" 2 hour service. First, the spa desk staff are not at the professional level the hotel is and the English level is not great. Also, the spa is NOT attached to the hotel. You have to walk out in public through the outdoor mall to get there. We wore our bathrobes anyway but it was definitely awkward. Furthermore, the "hammam" is not a hammam. The entire area designated for the spa/hammam is super small and really just the waiting area for people getting massages, not a peaceful area to relax. The wet spa room smelled like mold and body odor. The lounge chairs are an awkward height and wet from other visitors so it was just completely not worth the price. Honestly, I want a refund it was such a disappointment. The massages were nice but AVOID THE SPA if not getting a massage. Second issue: allergy friendly food, specifically for Afternoon Tea but also at the restaurant. I love afternoon tea, and it was a huge reason we chose this hotel. It is so easy to make allergy free desserts of high quality. Why not do it? I'm talking milk and gluten free primarily. There was no option to enjoy afternoon tea food that was milk free. Milk is terrible for you. At least make one sweet and one savory option. I was so so sad to not participate in afternoon tea with my friends. Also, dinner, the staff was great and very cognizant of the allergy but that meant I had to do without, rather than have a replacement. The dinner and breakfast are delicious but please, drop the obsession with milk in everything. It is so easy to cook without it! A quick point about noise: there is a club on the city side of the hotel and the windows on the river side are not soundproofed. So if you're noise sensitive, bring earplugs. Really, the hotel should provide them. Also, accessibility: it's really important to clarify this in your room choice as many rooms seem to be 2 levels. Not ideal for most, very serious concern for others. Otherwise, our stay was great. The staff are amazing and the location is great. I hope they make improvements.

Beautiful hotel - architecture was incredible, location was perfection, and the service went above and beyond. Really felt fortunate to stay in such a grand place. Was slightly disappointed by the state of the room - while it was overall great- it needed a refresh (dirty white carpets in both bedrooms, scratches on the floors, cracked window) not quite what you would expect from such a high standing hotel.

building is beautiful, particularly the bar. We booked thru amex FHR, and when we checked in we were offered an “upgrade# to a junior suite . i would have much preferred the room we originally booked. We walked in to a small living area ( no bathroom). The bedroom was 20 steps DOWNSTAIRS. it was impossible to spend any time in the living area comfortably, as using the bathroom required 20 steps down and then 20 steps back up. there was no room in the actual bedroom to sit so we had no choice but to be going up and downstairs the entire day. Also, our luggage was a huge issue . We had booked a single room on one floor in their highest category. I wish they had just given me the room I booked. Bed was “OK” but not great. Staff not very friendly. breakfast buffet, which was included with our rate was OK although the kitchen does not know how to cook eggs . while I like a properly prepared french omelette, cooked loosely, the eggs we ordered whether a poached or an omelette completely inedible virgin on raw in the case of the poached egg… uncooked egg white not acceptable. cheese choices were the same every day and not particularly memorable. location was great.

This hotel is truly magical, and I cannot stop thinking about this hotel even many months later! First, the check-in process is very seamless, and the staff were incredibly helpful. We stayed here using the Amex FHR program, and they explained the benefits clearly to us. We were able to receive early check-in at 12 pm, and the hotel staff kindly took our bags to our room while we waited for it to be ready. The room itself was incredible - it was very spacious, modern, clean, and had every amenity that we could think of. The Byredo amenities were amazing, and we have since been hooked on them! The staff provided a top notch level of personalized service and left us a very kind note welcoming us to the hotel. We had dinner and breakfast at the hotel restaurant, Epona. For Epona, we were able to use the 85 euro FHR credit. The tasting menu was a very good meal, and we enjoyed each of the courses. However, where the hotel truly shines was the breakfast (included with Amex FHR for 2). The variety of food was spectacular - they had fresh made to order crepes, eggs any way you would like, and all types of espresso drinks (all included). In addition to this, there was a hot and cold buffet with fruit, meats, etc. There was also a variety of bakery items, which included chocolate croissants - these were as good as any bakery I ate croissants from while in Paris later in the trip! Overall, this is a very special hotel. We cannot wait to stay here again.

Stayed here for 3 nights as part of a larger trip through France. The hotel is absolutely stunning and is almost brand new (opened in 2019). It is located in a bigger complex with beautiful courtyards, ancient walkways - very clean, safe, manicured. The rooms have high ceilings and all the modern amenities. Would absolutely recommend staying here. Make sure to check out the hotel’s Dome bar when you’re here. Incredible space with great drinks and sometimes live music.