Ma'In Hot Springs

It’s an amazing hotel that doesn’t provide your usual five stars strict luxury behaviors, it’s more like what a family feels like , every one is very friendly, the location I believe is one of the best locations in Jordan , the food and the service was outstanding my thanks goes to chef Khalid and chef abdallatef for the amazing food and Motaz and Aws for the atmosphere and the service and for everyone who I couldn’t remember there name thank you so much

Very bad experience, the hotel including the management and the facilities are really bad , They do not have the minimum standards of respect , the food is really bad and high prices, the pools are far away with no signs to indicate the locations. The rooms without any maintenance and one of the elevators was broken during our stay, they charge over the room price on everything like even ice as the fridge was broken as well and no cold water in the rooms. Above all that the management includes Nidal and Lubna were very unprofessional, and obviously the employees are not happy with their management, I went to the hotel 13 years ago and I can tell it is really in bad condition now and not the same nice place I have visited in the past.

Beautiful Location with Excellent Service – But Needs Better Maintenance I recently stayed at the Ma'in Hot Spring Resort & Spa, and while the experience had its highlights, there are a few things future travelers should be aware of. What Stood Out Positively: Exceptional Staff & Service: The staff were genuinely warm, professional, and attentive. From the front desk to room service, everyone was helpful and welcoming, making check-in and general inquiries very smooth. Clean & Inviting Reception Area: The lobby and reception area were clean, nicely maintained, and offered a relaxing atmosphere on arrival—a great first impression. Areas That Need Improvement: Pool & Surroundings Maintenance: Unfortunately, the pools were not well-maintained during my visit. Water clarity and general cleanliness were lacking, and the surrounding pool areas could use more frequent cleaning to match the standards expected of a resort of this level. Room Furnishings: While the room itself was spacious and comfortable, the chair cushions were noticeably untidy and stained, which took away from the overall sense of comfort and cleanliness. Final Thoughts: Ma’in Hot Springs is in a stunning natural setting and offers a truly peaceful escape. With some attention to maintenance—especially in the pool areas and room furnishings—it has the potential to be a top-tier destination. The excellent staff and beautiful location deserve better upkeep to match the overall promise of the resort.

We spent one night in a very Nice and comfortable bedroom in this wonderfull and peacefull hôtel and Spa. We went to the falls Good for skin and health. We talked to jordanien women who offered us homemade food , we had such a wonderfull Time. The service in the hôtel is perfect and respect full. Thanks a lot for this mémorable moment. We will come back for sure with all the Family. Buffet and drinks in the hôtel are very Good and healthy

This hotel is only getting away with charging the prices that it does because it is the only overnight option in the area. It's a disgrace really. I stayed here in 2020 and it was spotless, well kept and the service was great. Fast forward to 2025 and clearly there has been a change of management so although the original decor is still there and you can see that once upon a time it was lovely - it is now covered in dust, broken and badly needs renovating. I used the bathroom upon arrival and two of the cubicles were filthy and hadn't been checked for a while; there was no soap available or hand towels. The toilets available by the pool were no better with lights not working in some cubicles, taps that didn't work, no hand towels topped off with a lingering scent of urine. Why is nobody checking the facilities and keeping them clean? The mirrors in the elevators need a wipe as do the ones in the corridors, there were small puddles of water along the corridor outside our room and everywhere we went there was signs of aging and dilapidation. Our room was clean enough but the devil is in the details. Outside on the balcony were two red plastic chairs covered in bird muck, the phone inside was dusty and on the bathroom floor was some strange bubbly substance that appeared to have dripped down from the ceiling fan plus the tiles were gross and the sink cracked. On the desk were old marketing documents (including an empty folder) and something stating that the spa won an award....in 2015. I dread to think what the spa is like now. We got one towel each but there was no mat so took our chances after stepping out of the shower and the complimentary tea and coffee consisted of 3 tea bags, 3 Nescafe packets and one bottle of water (not replaced). The food is ok and the service is mediocre. Staff don't appear to have been trained and I would say the housekeeping have pretty low standards. The only reason to stay here would be to experience a cleaner hot pool because the public pool is filthy.