Ma'In Hot Springs

We spent one night in a very Nice and comfortable bedroom in this wonderfull and peacefull hôtel and Spa. We went to the falls Good for skin and health. We talked to jordanien women who offered us homemade food , we had such a wonderfull Time. The service in the hôtel is perfect and respect full. Thanks a lot for this mémorable moment. We will come back for sure with all the Family. Buffet and drinks in the hôtel are very Good and healthy

This hotel is only getting away with charging the prices that it does because it is the only overnight option in the area. It's a disgrace really. I stayed here in 2020 and it was spotless, well kept and the service was great. Fast forward to 2025 and clearly there has been a change of management so although the original decor is still there and you can see that once upon a time it was lovely - it is now covered in dust, broken and badly needs renovating. I used the bathroom upon arrival and two of the cubicles were filthy and hadn't been checked for a while; there was no soap available or hand towels. The toilets available by the pool were no better with lights not working in some cubicles, taps that didn't work, no hand towels topped off with a lingering scent of urine. Why is nobody checking the facilities and keeping them clean? The mirrors in the elevators need a wipe as do the ones in the corridors, there were small puddles of water along the corridor outside our room and everywhere we went there was signs of aging and dilapidation. Our room was clean enough but the devil is in the details. Outside on the balcony were two red plastic chairs covered in bird muck, the phone inside was dusty and on the bathroom floor was some strange bubbly substance that appeared to have dripped down from the ceiling fan plus the tiles were gross and the sink cracked. On the desk were old marketing documents (including an empty folder) and something stating that the spa won an award....in 2015. I dread to think what the spa is like now. We got one towel each but there was no mat so took our chances after stepping out of the shower and the complimentary tea and coffee consisted of 3 tea bags, 3 Nescafe packets and one bottle of water (not replaced). The food is ok and the service is mediocre. Staff don't appear to have been trained and I would say the housekeeping have pretty low standards. The only reason to stay here would be to experience a cleaner hot pool because the public pool is filthy.

تجربة سيئة طوال العام. لا مناشف، لا أرواب استحمام، كهرباء غير مستقرة، فندق قذر، ضيافة فظيعة. غرف الفندق والمسبح قذرة، شلال المياه في الفندق مهمل منذ أكثر من 30 عامًا، وتعطل منذ أن كنت طفلًا، ومع ذلك ما زالوا يخبرون الناس أنه تعطل مؤخرًا. استبدال الشلال بالأنابيب مهزلة—كالإبر المغلية. سيارة النقل قديمة ومنهكة. أسعار مبالغ فيها. الإدارة جشعة، مهملة، وغير نزيهة. تجنبوه تمامًا. سيخدعونكم بالحديث عن شلالات مياه منفصلة للنساء، العائلات، الأطفال، والمنطقة المختلطة—لكن هذا كذب! جميع الشلالات سيئة، كالإبر، مليئة بالأوساخ، البول، والطحالب الخضراء القذرة. الشلال اليتيم الرئيسي ممتلئ طوال اليوم بزوار التذاكر اليومية، ولا أحد يتحرك ليعطيك فرصة. إذا أردت المحاولة، ستضطر للإقامة في الفندق القذر والتسلل إلى الشلال الرئيسي ليلاً أو عند شروق الشمس—دون روب، مما يضمن لك المرض بعد الزيارة. مضيعة كاملة للمال والوقت. موظفو خدمة الغرف مهذبون، لكن بما أن إدارة الفندق لا توفر أي موارد، لا يمكنهم خدمتكم. الوسائد والفراش غير مريحين، التكييف مزعج وغير كافٍ—مراعين أنهم وضعوني في ما سمّوه 'غرفة تنفيذية'. ها Terrible experience year-round. No towels, no shower robes, unreliable electricity, filthy rooms, awful hospitality. Both The hotel rooms and pool is filthy, The hotel water flow has been neglected for over 30 years, damaged since I was a child, yet they still tell people it was recently damaged. Pipe replacements are a joke—like boiling needles. The hotel shuttle car is old and exhausted. Overpriced. Management is greedy, neglectful, and dishonest. Avoid at all costs. They will deceive you by claiming there are separate water flows for women, families, kids, and a mixed area—but it’s all a lie! All the water flows are terrible, feeling like needles, full of filth, urine, and disgusting green algae. The main flow is packed all day with daily-fee visitors, and no one moves to give you a chance. If you want to try it, you’ll be forced to stay in the filthy hotel and sneak into the main flow at night or once sunrise—without a robe, guaranteeing sickness after your visit. A complete waste of money and time. The room service staff are polite, but since the hotel management provides zero resources, they can't actually serve you. Pillows and bedding are uncomfortable, the AC is noisy and insufficient—keeping in mind they put me in what they called an 'executive room.' Ha!"**

Unfortunately, more than 3 hours after our arrival, we did not receive towels or bathrobes at all, and every half hour they told us a quarter of an hour, and towels and bathrobes would be delivered. The room was not fully equipped with items, with slow service and lack of cleanliness. Unfortunately, it is an experience that will not be repeated, and today is my wedding anniversary, and I feel bad for chossing this hotel

the best resort ever thanks majid for making our stay incredible great stay nice food nice room and nice weather we tried the big waterfall its really very usefull i really recommend this place and again thanks to majid and yousef we will come again and again