Four Seasons Hotel Macau, Cotai Strip

It was a most delightful experience. We booked a room at the Four Seasons Hotel Macao via a travel agency in Hong Kong. In the remarks column of our booking application, we casually wrote down a few words after all our personal details were reported through online, very routine. We wrote 'we are here for our 27th wedding anniversary' and the room was booked like normal. We were thinking that the most we could get would be a small cake with a baby champagne and only perhaps. However, what came through totally took us by surprise, a pleasant one. Upon our arrivals at 3pm, we were nicely greeted by the hotel staff like we are their VIPs. A young man and lady personally led us all the way up to our room which was slightly upgraded. They gave us a room tour and provided useful information after knowing that we are not frequent visitors to Macau. They were generous, warm and highly professional. A little surprise already that they had prepared some nice decorations like towel swans, lovely balloons, rose pedals at the bath tub and a small window decoration. Then we went out and when we came back at around 10pm, our room was tidied up again and the nice decorations were still there. What really impressed us was a couple of refreshed and handwritten greeting cards prepared by the hotel. There was a table full of good food. The anniversary cake is scrumptious and beautiful. The fruit, night snacks and sweet soups were just made and delicious. Who would know a husband has cakes in their names too! And we were presented with a nice photo Ken took on us earlier that day... ... The Four Seasons Hotels are already one of world's top class and I skip the details. We came around this idea of writing an excellent review to express our gratitude and delight.

I would like to express my heartfelt gratitude to Ken chao for his exceptional service during my recent stay on 13/14 Oct 2023/2024/2025. Your warm and attentive approach truly made a difference, and I can't thank you enough for going above and beyond to ensure that every aspect of my experience was perfect. Whether it was the thoughtful recommendations you provided or the way you anticipated my needs, it was clear that you both genuinely care about your guests. Your professionalism and kindness did not go unnoticed, and I felt truly valued as a guest. Thank you once again for your outstanding service. I look forward to returning and experiencing the same warmth and dedication that you both exemplify.

I have stayed at Four Seasons Macau multiple times during my visits to Macau, but this recent stay truly stood out thanks to the exceptional service provided by Fred who was by the desk. From the moment of my departure, Fred went above and beyond to ensure everything went smoothly. He helped me retrieve my luggage from my room. He also informed me that he noticed my phone charger was left on the bed and placed it inside one of my shopping bags. His attention to detail and integrity is well appreciated. During the rush hour, when the taxi queue was incredibly long and no taxis seemed available, Fred helped to call a taxi for me. This thoughtful effort relieved me of the stress and helped me avoid missing my flight back to Taipei. What impressed me even more was how Fred addressed my anxiety about potentially missing my flight and the long queue at the airport because of the holiday. He took the time to look up my flight details and reassured me by confirming that my flight had not yet landed in Macau, which gave me significant peace of mind. Fred’s caring and proactive approach truly shows the high standard of hospitality Four Seasons is known for. I will keep coming back to Four Seasons Macau!

Special commendation to Ivan, very helpful guy! He is accomodating, hospitable which made our stay extra special. Remarkable service indeed Thank you so much, Ivan!

Macao offers an incredible range of hotels, but Four Seasons stands out! It was really exceptional in all areas; from the greatest welcome staff to the friendly restaurants managers to the nicest pool guys, everyone did their best to please us. All common areas (and our deluxe room) were in pristine conditions and quite comfortable. I can’t think of a better option in Macao. Thanks to everyone there for making our stay memorable