Four Seasons Hotel Macau, Cotai Strip

We stayed for one night in early February booked through Amex. We loved the intimate feel and the warm service we received. We received a room upgrade and received many complimentary snacks in our room. Everyone made us feel very welcome, but a special shout out to Chester who suggested we do lunch at Zi Yat Heen. The dimsum and service were both delightful! We also ate at the breakfast buffet and would highly recommend for the selection and quality of the spread. Overall a 5/5 experience!

My wife and I visited OHTE Ramen expecting a relaxed, ordinary dinner, but our experience was elevated by Oliver’s wonderful service. He was warm, attentive, and went out of his way to make our evening special — including a complimentary welcome drink and dessert. His thoughtful gestures and genuine hospitality transformed the night and made us feel truly welcomed. Please pass along our thanks to Oliver — the Four Seasons Macau has an absolute gem on staff. We’ll definitely be back and will recommend OHTE to friends.

The customer service is amazing at the hotel , though built in 2008 it has got a great ambiance and as there is no casino , the hotel is quite when compared to the other adjacent hotels. From the time we walked in from the door man who was kind enough to pay for the taxi as we did not have local currency to the chef Antonio Suo who made special Indian dishes for my wife who is a vegetarian without even requesting for special food, Would surely recommend this hotel for its customer centric approach with large comfort rooms

We just finished a 2-night stay at the Four Seasons Macao before the Christmas crowds and it was easily the highlight of our trip. Traveling with a 2-year-old is usually pretty exhausting, but the team here made us feel so supported and relaxed. First off, a huge shout-out to Queenie and her colleagues from the Reservations team. Before we even arrived, she was helping us coordinate all the toddler amenities for our room so everything was ready to go the moment we walked in. It made such a difference. We also want to give a special mention to Edward (F&B). We ran into him constantly at the hotel restaurants Belcanção, and he was always so incredibly welcoming and kind to our family. It’s those personal touches that really set this hotel apart. We only dined at the restaurants at the Four Seasons throughout the stay and each one is amazing. What we loved: The Garden Playground: This was a total game-changer. It’s located right in the garden next to the buffet restaurant. It’s the perfect spot for a toddler to play while the adults finish their meal in peace. Location: Super convenient and easy to get around to any casino place in Cotai. The Service: Everyone is friendly to kids for families. We’re already planning to head back later this month with even more family members. If you’re heading to Macao with kids, stay here—you won’t regret it!

The Four Seasons in Macau offers a wonderfully luxurious experience, ideally situated on the Cotai Strip. A notable advantage is its lack of an on-site casino, allowing for a complete focus on guest experience. Our stay in a deluxe room with a king-sized bed on the 19th floor provided stunning views of the Cotai Strip. The spacious, well-appointed room featured a lovely large bathroom and was impeccably clean and well-maintained. The quiet atmosphere and twice-daily service added to our comfort. The professionalism, grooming, and genuine friendliness of the staff at all levels were impressive. The hotel's lobby exudes elegance and calm, differentiating it from many other establishments. Its prime location provides easy access to themed hotels and abundant shopping opportunities for those seeking retail therapy. We also enjoyed the hotel spa, indulging in a 90-minute couples' Swedish massage for HKD 3,700. While this may seem pricey, the experience was exceptional, with excellent attention to detail from the masseuses, Kate and Eke, and a serene environment befitting a hotel of this caliber. In summary, if you're seeking a high-end experience filled with luxury and quality, the Four Seasons Macau is a perfect choice. We highly recommend it to others and certainly plan to return.