The Ritz-Carlton, Macau

It’s been a tradition for our family to spend a holiday at the Ritz-Carlton, Macau every summer since my twins were three years old. My heartfelt appreciation to the esteemed team of Ladies and Gentlemen from Ritz-Carlton, Macau for their truly remarkable and exemplary services in creating a memorable holiday for us again during our stay this summer. My immense gratitude to Melanie of the Guest Recognition & Loyalty Team who has been taking care of our stays at Ritz-Carlton, Macau for years and has been well-coordinating with Amy of her Team, Faye who is the Front Office Manager and all other Ladies and Gentlemen in preparing us a whole package of exceptional and pampering services as always right from the moment we arrived Macau which made Ritz-Carlton, Macau our home away from home throughout the years. As we were travelling with kids, Melanie had been very thoughtful in providing hotel limousine services to us so that we could travel to and from the Hotel seamlessly. Knowing that the main focus of our stays were always the kids, Melanie had been very kind in preparing the lovely room decorations, kids tents, welcoming gifts to my kids like the adorable Ritz-Carlton Mascot Lions (We already have an extensive collection of Ritz-Carlton Mascot Lions over the years!) and Ritz-Carlton water bottles. Besides, the suite was filled with lavish amenities like champagne, red wine and treats. After I joked about my puffy eyes during my catch-up with Melanie, she immediately sent some eye masks to my suite to help me fixed the problem! This demonstrated her genuine care to the guests and her enthusiasm in anticipating and fulfilling the guests’ needs at all times. Our profound appreciation to Amy for welcoming us warmly at the Macau port of entry and escorting us to the Ritz-Carlton, Macau by the hotel limousine, providing unparalleled guests experiences for us throughout the stay, always greeting us with her amiable smile, arranging mocktail making class especially for my twins (the mocktail making class was always a highlight for my daughter during our stays in the past few years), helping us to take some memorable photos inside the suite and presenting a framed photo of our family taken in the suite as a souvenir. I would also like to extend my deep appreciation to Faye for welcoming and receiving us fondly and attentively as always, extending the New Club Lounge Programme to us as courtesy, leading her team of Ladies and Gentlemen in making sure that we had impeccable dining experiences and services at the Club Lounge and restaurant, checking if we had extra needs from time to time, arranging a delightful tasting of the Sunday Brunch at the Ritz Carlton Cafe which we very much appreciated and sharing with me some interesting things about her work and updates of the Hotel. The professionalism and enthusiasm that Faye displays towards her work always impress me. Also, a big thanks to Faye for always remembering my kids’ preferences and especially prepared their favourite foods like fish and chips, Carbonara and BBQ pork during the “breakfast”! Our compliment to the chef at the Club Lounge as well because my son always says that the fish and chips and Carbonara at the Club Lounge are the best! Our heartfelt thanks to Stephanie who greeted us warmly and extended her attentive and excellent services during our breakfast every morning. Apart from making sure that my twins had enough portion of freshly made fish and chips and Carbonara, she also spent time chatting with them affectionately. After knowing that football is my son’s favourite sport, Stephanie shared with him her experiences in playing sports when she lived aboard. She also spent time walking around the Club Lounge with my daughter exchanging views on the beautiful chandeliers there. Our sincere thanks to Andy for his impeccable services at the Club Lounge as well as hosting the fun-filling mocktail making class for my kids and taught them all the steps patiently. They have taken so many lovely pictures with the colourful mocktails! We were so glad to know that Nicholas who always provided us impeccable services at the Club Lounge during every stay for years has been promoted and now works at the Ritz Carlton Cafe. As in our previous stays, he greeted us with his warm and gentle smile and provided us sincere and exceptional services when we were having the Sunday Brunch. He also prepared a glass of champagne for me as he still remembered that this is one of my favourite wines! We would also like to thanks the cheerful Tanya at the front desk, Veko and Sammie at the Club Lounge for their meticulous and friendly services throughout our stay. Many thanks to Zafeer and Ben at the pool area who provided excellent services to us every time we visited the pool. Zafeer had been very kind in sending some bandages for my daughter as she got a small cut at the foot, he also checked whether she was getting better the next day. Ben shared with us his interesting experiences of serving at the pool area. Thank you to David at the front desk who helped us to update our room keys so that we could access the Club Floor with our keys direct and escorted us to the dedicated lift for the Club Floor. Our appreciation to the very attentive gentleman from the luggage / transport services at the front door (sorry that I forgot his name) who helped us to arrange the transport and load the luggage into the limousine as well as taking farewell photos during our departure. We sincerely recommend other travellers to stay at the beautiful and luxurious Ritz-Carlton, Macau to experience its top-notch facilities and services. Every corner of the Hotel is exquisitely appointed and decorated with beautiful flowers. You can enjoy a bountiful of amenities, the big marble jacuzzi, stunning view of the Grand Resort Deck inside the spacious, tasteful and well-maintained suite. The pool area is spacious and exotic, my kids enjoyed very much swimming in the huge outdoor swimming pool and relaxed in the cabana. You can also access the vivid Grand Resort Deck via the pool area seamlessly. The Sunday Brunch at the Ritz-Carlton Cafe is outstanding and the foods served at the Brunch are scrumptious, fresh and of high-quality. While the Hotel is located at the buzzing Galaxy Resort, the graceful and tranquil ambience inside the Hotel made Ritz-Carlton, Macau stands out from other luxurious hotels in the Resort and in Macau. As in our previous stays, Melanie, Faye and Amy came to see us off and bid us a fond farewell during our departure when it came to an end of our two-night stay. Melanie and Amy were very kind in presenting some thoughtful hotel farewell gifts to me, my husband and the kids. Every time, we were reluctant to leave after a wonderful stay but always with the hope that we could meet the esteemed team of Ladies and Gentlemen whom some of them are like our long-acquainted friends again soon during our next stay. This time, I felt sad to leave because we may not be able to meet Melanie again as she will have a career advancement and soon be posted to another hotel property of the Marriott Group in another region in recognition of her remarkable services. On the other hand, I am very glad that Melanie has this well-deserved and valuable opportunity and I wish her success and the best of luck for her upcoming career advancement. I would treasure the farewell photos we taken with her, Faye and Amy during our departure. My heartfelt appreciation again to all the Ladies and Gentlemen again for considering us as part of the extended Ritz-Carlton, Macau family and made our every stay at this home away from home a memorable one. It’s been an enormous pleasure to visiting them every year. The senior management of the Ritz-Carlton, Macau should be very proud of having such an excellent team of Ladies and Gentlemen who are truly the great ambassadors of the Hotel.

We had the most magical stay at The Ritz-Carlton, Macau to celebrate our children's birthdays, and it exceeded all expectations. From the moment we arrived, the service was exceptional — warm, thoughtful, and truly child-friendly. The highlight of our trip was the birthday celebration the hotel helped us organize. The room was beautifully decorated with balloons, delicacies, and a special tent that our kids absolutely loved. The staff went above and beyond, surprising us with a delicious birthday cake and personalized touches that made the experience truly memorable. The room was spacious, elegant, and comfortable for our family of four. We also enjoyed dining at Lai Heen — the food was outstanding, and the team was incredibly accommodating of our kids.

The staff were very kind and polite and took great care of us. They also provided us with more than what we needed, which allowed us to rest comfortably and made us feel like we were at home.

Last week, I jetted off to Macau for an absolute treat – a Jacky Cheung concert! This makes it my fourth time watching him live, including the shows in Hong Kong, and he never fails to blow me away. After wrapping up work, my wife and I hopped on a ferry straight to Macau. We stayed at the Ritz-Carlton Macau, and as soon as I checked in and stepped into my room, I was greeted by the most amazing surprise on the table – a vinyl record-shaped cake! The coolest part? It had Jacky Cheung's concert logo right on top. I mean, how thoughtful is that? Every time I stay at this hotel, there’s always something unexpected and delightful waiting for me. Even though it was just a one-night stay, the hotel staff went all out to make us feel welcome. They showered us with little gifts and showed so much warmth. It’s no wonder this place has become like a second home to me!

Good service, clean facilities, clean rooms most importantly, kind and approachable staffs. Our stay was really good. Surely we'll comeback!