Casa Velha do Palheiro

As my lomng term partner had recently died I was aprehensive of continuing with this trip.. Any worries fears or problems I may hvae expected were soon dispelled by the incredible reception I received from everyon and I mean EVERYONE. All had great sympathy and empathy and made me feel at home and relaxed. I enjoyed every moment. I have already rebooked my return same period next year and look forward to the return without any worries. God willing.

Amazing location and facilities everything was perfect and staff very kind and professional - we definitely recommend this hotel

Ideal boutique luxury property. Wonderful service and setting. Could't have asked for more. Will definitely return.

Outstanding hotel. Worthy of its 5* status. Beautiful, stylish hotel with stunning gardens plus access to the Palheiro gardens. Staff are exceptional and nothing is too much trouble. Rooms are tastefully decorated and of a very high standard. Lovely touch in the room was the Madeira wine and local cake. Breakfast is excellent with plenty of choice. Dinner is out of this world. The creativity and quality is sublime using local produce. Michelin star quality. Lovely pool area with sun loungers. Spa was great and offered many different treatments. Worth a visit. Highly recommend Casa Velha for a peaceful, tranquil holiday to reset yourself. I am looking forward to a third visit soon.

It’s a beautiful place with beautiful gardens. The staff in the bar and dining room are excellent. I think it was a bit pricey for what it is. Because of the charges I think they have to be 100% and sadly they are not. The garden room we were shown was very dark and depressing, we eventually upgraded to a lovely room and paid the supplement. I reported some issues with the electrics and lamps in the room very early in our stay and was told it would be fixed, it never was. One night turn down did not replace dirty crockery so no clean cups for coffee in the morning and another night they did not replenish toilet paper - fairly basic stuff in my opinion. We had a lovely dinner in Oxalis which was beautifully prepared and presented but not worth three times the price of other restaurants in town. The golf course is challenging and pretty. The golf club bar and restaurant are excellent and the staff very friendly.