Taj Madikeri Resort & Spa, Coorg

We visited to Taj Madikeri on special occasion. As always, Taj made it a memorable experience for us. Everything was a perfect blend of hospitality starting from the welcome drink, arranging cake for bday, arranging buggy for commutation to packing the food for my small one while checking-out. I highly recommend this. And I wish all the best to Taj team for their bright future and thank them for the awesome lifetime experience. Thank you again.

⸻ I stayed at Taj Madikeri Resort & Spa few days ago and had a truly wonderful experience. The resort is beautiful and peaceful, and the Ferntree restaurant offered delicious food with excellent service. Special thanks to Ms. Trecilla for the warm welcome and introduction about the resort, and to Mr. Vamshi at the activity room for being so kind and engaging, especially with my child. Their hospitality made our stay extra special. Overall, the staff were courteous and attentive throughout. A perfect place to relax, and I look forward to visiting again!

To The General Manager Taj Madikeri Resort & Spa, Coorg Subject: Extremely Pathetic Hotel Experience – Request for Immediate Attention Dear Sir, I am writing to share my very disappointing experience during my recent stay at your property. We checked in on 18th September and were allotted rooms 505 and 506. From the moment we arrived, our experience was below expectations of the Taj brand: 1. Transport from Reception to Rooms: We were taken in a modified jeep with extremely narrow seats. The ride was bumpy, highly uncomfortable, and certainly not what one expects from a luxury property. Taj should use better, more comfortable vehicles to minimize the discomfort of guests traveling across the resort. 2. Room Access Issue: Upon arrival at 8:00 PM, the jeep dropped us and left. Unfortunately, both our room keys did not work. We were stranded in a remote area with no way to contact reception, as no phone number was provided and there was no house phone near the cottages. This situation left us frightened and helpless. Only because the driver luckily heard our calls and returned were we able to eventually get assistance. Such an incident is unacceptable and a serious lapse in guest safety and service. 3. Room Quality & Maintenance: The rooms were very ordinary in décor and facilities. Coming directly from a stay at Marriott in the same city, where we were charged ₹30,000 per night, we expected Taj—charging ₹40,000 per night—to offer a superior experience. Instead, the cottages looked neglected, with paint peeling on the exteriors and interiors that lacked refinement. 4 The Room entry paints were chipped and outside wall full of fungus and grass no maintenance outside cottage Overall, the experience was more like that of an average resort, not a luxury Taj property. My Suggestions for Immediate Improvement: • Provide comfortable and safe transport for guests within the resort. • Ensure that drivers wait until guests successfully enter their rooms before leaving. • Install house phones outside every cottage for emergencies and quick access to reception. Frankly, unless significant improvements are made, the Taj brand name should not be associated with this property, as it does not reflect the standards of luxury, comfort, and safety that Taj Hotels are known for. I urge you to take corrective measures immediately. Otherwise, guests like us will certainly rethink staying at Taj properties in the future. Sincerely, Rajendra singhi

Extremely good services Yet would desire to add Both raj properties are getting older So may be we must refurbish rooms. Food superb Hospitality superb Generosity superb Value for the money

We thoroughly enjoyed our stay. We were there to celebrate my Dad's birthday and the entire staff ensured they made it special. Everything was perfect. The food was delicious and so was the service. It was straight from the heart. Aroopa took exceptional care of us. The SPA experience was also good.