Four Seasons Hotel, Madrid

I had a surprisingly unpleasant experience here. When I arrived, I was greeted by someone who came across more like a security guard than hotel staff — very aggressive in tone, standing directly in front of me, and questioning me as though I didn’t belong. I only wanted to have a drink at the bar. The hotel was nearly empty, yet when I reached the bar area, another staff member told me every table was reserved, even though most of them were visibly open. She also oddly referred to herself as “just a low-level waitress,” which added to the sense that the team was operating under some kind of fear or pressure. The vibe overall was tense and uncomfortable, nothing like the warm service I’m used to in luxury hotels around the world. Even the Christmas decorations felt oddly mismatched, giving more Monaco casino vibes than festive elegance. I might give it another try next time I’m in Madrid, but this visit was a definite miss.

I visited Four Seasons Madrid with a group of six for breakfast and unfortunately our experience was shockingly below the standards associated with this brand. The day before our visit we called the hotel to make a reservation and were clearly told that breakfast operated on a walk-in basis and no booking was needed. Relying on this information we arrived the next morning only to be turned away at the seventh floor restaurant. We were told that the information we received was incorrect. Despite several empty tables the staff made no effort whatsoever to help us, accommodate us, or even explore an alternative. What was most disappointing was the complete absence of basic hospitality. They did not offer a single gesture of apology, not even a simple cup of coffee while they looked into the situation. We were left standing there with no explanation, no support, and no courtesy from the team. I strongly advise you to stay away from this property. Do not visit for breakfast and I would not recommend booking a stay either. There are many hotels in Madrid that respect their guests and understand service recovery, and unfortunately this was not one of them. I hope management seriously reviews and corrects these issues, because right now the service does not reflect true luxury hospitality.

The hotel is a very good example of the Four Seasons brand. Excellent touches to detail and follow up. The lobby has super flowers and a cafe, check in was very fast and easy and a great welcome set up in the room. No problems to be found! Breakfast is a nice combo of buffet and served plates if you wish, the staff have on lovely dresses and the roof top view is great. The hotel is new, located right by a busy but not noisy shopping street with no cars and lots of cafes!

This is a newer option in the center of Madrid. One never has to take transportation to any of the main attractions or to any of the central areas where the action is happening in Madrid. It's a dream how walkable this hotel is. Of course, it's a Four Seasons, so what can you expect? It has the best rooms, best service, best everything. Our room was lovely, a small suite with ample amenities, a space to work, great closet space and a comfortable bed. For once the lighting was easy to figure out in a hotel room, which can often be confusing when a hotel is older. The bathroom was huge with wonderful amenties-anything you could possibly want or might have forgotten at home. Great staff, especially the concierge who communicated with us prior to arrival and helped recommend an book many reservations. They were great IRL too! The bell staff was friendly and helpful and the breakfast was delicious. the architecture of the building itself is stunning.

Special thanks to Patrick, Aurora, and Ana Esther for truly elevating our experience! The service throughout our stay was superb, and the hotel looks noticeably improved compared to my previous visit. Every employee we encountered went above and beyond to assist us, and the visible security around the property added an extra layer of peace and comfort. Our room had been recently renovated, and it showed—beautiful, modern, and incredibly comfortable. I was especially delighted to see Rossano Ferretti bathroom amenities, which added a luxurious touch. A highlight of the trip was my amazing facial with Jessica, along with the wonderful service from Yessica at the spa front desk. Both were incredibly professional and made the experience unforgettable. All in all, a fantastic stay from start to finish. Can’t wait to return!