Four Seasons Hotel, Madrid

Perfect! The staff and concierge were impeccable. We had tickets dropped off and picked up for a Real Madrid game (season tickets bought on viagogo) and it was seamless. Not a big fan of the restaurant at the top, but that's not on the hotel. We booked a balcony room and loved to leave the doors open as there was a small street orchestra that planned just about every night. It was very romantic. We have stayed at a few Four Seasons, but the feel of this one is really great. They offered the car one morning to get to the park. Very large lobby where business was conducted, drinks had and fun relaxing.

The hotel is lovely and great location and the reception staff is friendly . The only let down is the lobby service personnel. So unfriendly makes us want to leave . They seated us and then we waited for long for anyone to finally come. The host lady was not paying attention and the waitress was what seemed to be purposely ignoring - she clearly saw that we had called her several times. I understand it gets busy but all you have to do is come up to us and explain that….we felt uncomfortable being there. Having stayed at other Four Seasons properties with the staff in the lobby bar being so welcoming this was below par. Very unfortunate as it is the first place you see when entering the hotel. Hope that it’s better on other days, perhaps we caught them on a bad day .. Otherwise thank you to the other staff at the hotel -very professional.

The location of the hotel is excellent. The hotel is well managed as standard, as are most Four Seasons hotels. Transportation to the hotel was perfectly organized. Reception helpful. Breakfast was excellent. Dani Brasserie for a late lunch or for dinner ideal. Perfect view, great cuisine and very friendly service. We really enjoyed visiting Dani (repeatedly). If I am being strict, the only thing that surprised us is that several people have been communicating with you since the beginning via email or mobile apps and asking you the same questions over and over again, since you have already answered them. So it certainly wouldn't hurt to synchronise the team members a bit.

The hotel seemed new, everything about the room was perfect, very well designed, a great walk in closet where you can open your suitcase without it falling on the floor which is very rare and plenty of space. Great service. Lovely breakfast, a buffet and menu.

great hotel, beautiful architecture, the room was very large and functional, huge bathroom, very clean, fantastic pool and saunas, .... top quality service ... very good breakfast ... big thanks for the hospitality to Giovani .........