Four Seasons Hotel, Madrid

We are on our last day of our five nights in Madrid and have very much enjoyed our stay at the FS Madrid. We are very loyal to the FS - and in an unusual circumstance of relationship we had received enticements to stay at the Ritz Mandarin - but ultimately happily came to the FS Madrid. We are pleased with our choice. The hotel is an excellent restoration of an old building - the lobby and its ceiling in particular are beautiful. The concierge and front desk staff were very attentive and always focused on enhancing our experience. The guest relations team were also great. Raphaelle was gracious and we appreciated her taking the time to engage with us. Breakfasts were excellent and, as expected, the food quality was superb. The roof top is a very attractive venue for dining. There were some service hiccups during our stay - and we always expect the FS and their staff to be close to perfect. And perhaps that is the burden of an organization that strives for perfection - their guests come to expect it. But regardless, we very much enjoyed our stay and very much appreciated the extent to which our enjoyment was prioritized. We will certainly come back.

Firstly I would like to thank everyone at the Four Seasons for our 10/10 dining experience for my sisters birthday! The staff went above and beyond, the venue was sensational the food was incredible and the staff were true gems. Both dining and waiting staff were a true credit to the brand and even brought out a birthday desert for my sister towards the end of the evening! The pictures don’t even do it justice for a beautiful rooftop spot it really was, thank you for making our evening memorable! Kerri x

The service from most departments was of the standard I would expect from Four Seasons. Unfortunately, the breakfast service and service at the lobby bar during our five-night stay fell well short of that standard. Our final breakfast was particularly disappointing. We had to ask multiple times for basic items and drinks before receiving them. Waiting approximately 10 minutes for a glass of orange juice, particularly when dining with a toddler, is simply unacceptable at a hotel of this calibre. The food took so long to arrive that eventually we gave up and left without eating breakfast. There was also an unfortunate feeling of being taken advantage of when it came to certain charges. Having stayed at approximately 15–20 Four Seasons properties around the world, I have never encountered a €36 charge for a child’s order of chicken fingers and fries. What arrived was a large plate containing five or six small chicken fingers and fries. €36 for a simple children’s meal is, frankly, disgraceful and completely disproportionate. To make matters worse, the lobby bar applies a €2-per-person “cover charge” even when simply ordering coffees. When guests are already paying approximately €700 per night to stay at the hotel, charging an additional cover fee to sit in the hotel’s own lobby bar feels particularly inappropriate and leaves a very poor impression. The pool was also not heated to any noticeable degree, while the “jacuzzi” was nowhere near the temperature one would normally expect from a jacuzzi. Overall, the hotel has very good rooms and an excellent location, and we encountered many professional and helpful members of staff. However, at this price point and given the standards associated with the Four Seasons brand, the overall service and guest experience fell short of expectations. Having experienced Four Seasons hospitality at many properties around the world, this stay unfortunately did not live up to the level I have come to associate with the brand.

Absolutely stunning just like every four seasons that exist breakfast was amazing atmosphere was incredible. The views were unbelievable. We had an amazing time.

Four Seasons Madrid exceeded my expectations in every way. From the moment I arrived, the service was warm, attentive, and genuinely personalized. The hotel is stunning, with beautifully designed rooms, outstanding facilities, and an unbeatable location for exploring Madrid. The staff consistently went above and beyond to make my stay memorable, and every detail reflected the high standards you would expect from a Four Seasons property. It has definitely become one of my favorite hotels. The only disappointing part of my trip was that I wanted to extend my stay, but unfortunately the hotel was fully booked and there was no availability. I can’t wait to return on my next visit to Madrid. Highly recommended.