Four Seasons Hotel, Madrid

This was our first stay at a Four Seasons property, and it completely exceeded our expectations. The hotel itself is beautiful, impeccably clean, and perfectly located for exploring Madrid, but what truly makes this property exceptional is the staff. Every person we encountered was warm, professional, and genuinely committed to making our stay memorable. Pablo, Claudia, and Javier were especially outstanding and deserve special recognition. The service consistently went above and beyond. Our son is a huge soccer fan, and the staff surprised him with Real Madrid caps and even delivered his favorite donuts to our room after breakfast on our last day. The breakfast buffet was one of the best we've experienced, with an incredible variety of fresh, high-quality options and attentive service each morning. We also had dinner at Dani's on our first night, and it was an excellent start to our stay. From the smooth check-in process, to the breakfast team, to the staff who helped us hail taxis and made sure we connected with our airport transfer, everyone was helpful, kind, and friendly. If you're looking for a luxury hotel in Madrid where the service truly lives up to the reputation, I highly recommend Four Seasons Madrid.

This hotel couldn't be located in a better area of Madrid. The atmosphere is niche, silent, and spectacular. It's, of course, a luxury hotel, but you definitely get what you paid for. Everything upon arrival was perfect, from the bellboys who helped us with our luggage to the room itself. Once we entered the room, we were greeted with a variety of amenities, including the best cheesecake I've ever had and some sweet fruit. The best part of all was that the concierge recommended a list of new restaurants we needed to go to, and, of course, with the hotel's available driver in a luxurious car. Overall amazing experience, and will always be my go-to hotel when coming to Madrid. I've stayed at this hotel 4 times and have always had a 10/10 experience.

I was staying in another hotel, but I needed a proper breakfast, a nice place to sit, quiet and with good service. Thankfully, I came here. Service was superb (as you would expect in this kind of place), especially thanks to Gem and Alvaro. The kind of staff that goes the extra mile to make you feel welcome and appreciated as a client. I hope her wedding went well! The view from the terrace is such a plus. I'll definitely come back on my next trip to Madrid!

This fine hotel in the heart of Madrid stands out above the hustle of the Puerta del Sol - the Madrileño Times Square or Piccadilly Circus. Once inside, though, it’s tranquil and hospitable; you enter the lobby lounge and a lift whisks you to your smart and comfortable room. Two things stood out for me. The first was the staff; they always have time for you, if only to ask how your day has been, or what plans you have for the evening. Second, the facilities. There is a roof terrace restaurant, and an outdoor terrace with loungers commanding wonderful views over the city - and inside a fine swimming pool, a splendid gym and a spectacular spa. Altogether really recommended for a luxurious and personal city break.

Great hotel service and location