Hesperia Madrid

I had another thoroughly excellent stay at Hyatt Regency Madrid Hesperia - the experience exceeded my expectations in every respect - the consistency, quality of service and overall value continue to impress. The location on Paseo Castellana is perfect for high-end shopping, the best restaurants and is very well located for business. It's also suitably distant from the hustle and bustle of Gran Via and Centro district (making it a much calmer experience all round) but all of the main attractions that Madrid offers are just a short-walk away. Consequently, the hotel is rapidly becoming my go-to choice whenever I stay in Madrid. The team throughout the hotel are outstanding - friendly, professional and genuinely attentive to guest needs - they are a credit to the hotel, its management, and the Hyatt Regency brand. A special mention must go to housekeeping department: My room was immaculately prepared and spotlessly clean throughout my stay, with exceptional attention to detail and all of the public areas of the hotel are maintained to a consistently high standard. Overall I have no hesitation in recommending this hotel for your stay in Madrid whether that be for business, tourism or shopping - you won't be disappointed. My thanks to the entire team for a superb stay - I very much look forward to returning.

Very nice hotel with excellent location, not smack in the middle of the chaos but still super well situated to get you to where you need to go. Attentive, old-school staff in line with what you expect at European Capitals. Rooms have been recently updated and look very new, rooms are larger that you normally get in Central Europe. I would be super happy to return to this property next time Im in Madrid.

Lovely room, easy to walk to different neighborhoods, lovely check-in staff and super helpful and welcoming concierge team. Gave excellent dinner and breakfast recommendations, in addition to letting us know what would be a good afternoon activity for us to do (and which neighborhoods would be most fun for us to enjoy, based on our preferences).

I had an excellent stay at Hyatt Regency Hesperia Madrid. The staff truly went above and beyond to accommodate me and my specific needs, and that level of care did not go unnoticed. From the moment I arrived, I felt genuinely welcomed and supported. The service was attentive, professional, and thoughtful—exactly what you hope for but don’t always get. It made a real difference in my stay and turned what could have been a stressful trip into a very comfortable one. I would absolutely stay here again and highly recommend this hotel to anyone visiting Madrid who values exceptional service and hospitality. If you are visiting Madrid for Three Kings Horse Ride, you should also consider this hotel. It was an amazing experience and they go by the hotel!

The toilet has a very low flow and won't flush everything down. The soundproofing is poor; we can clearly hear the sound of running water coming from the ceiling.