Hesperia Madrid

From the friendly hotel front desk to the helpful bell men, to the comfortable rooms with water, robe and slippers, we were not disappointed by our stay here. The breakfast was plentiful and varied with extras like carrot/ginger and other juices, and all kinds of pastry. The concierge helped us find things to do, how to reserve and how to get there on a map she provided.

The worst room I have ever stayed in a hotel. The room is so small that two people cannot pass at the same time. The bed is smaller than a queen size bed. There is a rumbling sound every few minutes under the room that sounds like the metro. This is my first stay at a Hyatt in many years and I expected much better. I will also be speaking with Viking cruises about booking us in such a room before a cruise. Extremely disappointed.

The hotel is more in the business section of the city, perhaps a mile from shopping and tourist sites. We liked that- provided a break from the crowds yet easily walkable. Downside is not much around it if you are looking to just grab a coffee, etc. Hotel was very clean, spacious room. Staff was friendly and professional. Would return if in the city again

Excellent service and friendly staff Definitely a preferred hotel for a business event Everything was well prepared and the hotel very convenient to go everywhere in Madrid

This hotel has a great location, right in between two major train stations in Madrid. It is conveniently located, near main travel street/highway and is outside the pedestrian area. Thus it is really fast and easy to get to different places in Madrid. Easy to get Uber (free now)/taxi. The interior of the hotel is as expected from a 5-star hotel. Breakfast area is beautiful, and breakfast is of high quality. The room is big and clean and pleasant. As a globalist, they provided us with complementary red wine and daily chocolate. The lounge is the only negative in that it is very small and stuffy. But the food is OK. During our stay, a high level official delegation from a major country arrived to enter a trade negotiation with US treasury secretary. So the security tightened up. But overall they were pretty low-key, and did not inconvenient us too much. I highly recommend the hotel. Great value!