Hotel Hospes Puerta de Alcala

We booked this hotel having stayed at Hospes elsewhere in Spain, so very disappointed to report our experience with this one. Our room was on the 2nd floor overlooking the street and the famous arch, but unfortunately with the two restaurants on the pavement below our windows open until 2AM and then glass recycling collections from 7AM meant sleep was difficult to come by. Not acceptable at nearly EUR1,100 room only for 3 nights with no warning/alternative offered The bedroom was well equipped (although the television is hard to use as others have remarked, and mattress too small for its base, so we kept stubbing toes) and although the in the bath is wonderful, there are no towel rails, so despite the hotel claiming the usual green credentials, it's actually not possible to keep the towels on the go because there is nowhere to hang them. Unfortunately we also had a problem with our first night restaurant booking, where we had confirmed 7 course tasting menu for the two of us with reception prior to arrival, but on the evening in question the restaurant claims to know nothing about or reservation and not have that option on their menu. Excellent location for the park and museums and to walk to the famous sites of the City.

This hotel was FANTASTIC! This was our second stay here following our tour of the Andalusian Region with Wheel and Anchor. Cannot say enough about this hotel’s cleanliness, location, rooms and staff. Very highly recommend!

Location of hotel is perfect with a beautiful park opposite and very nice restaurants within walking distance. Our room was spacious, modern and the large bath is a nice touch. No free mini bar and we had to ask for extra water each day, breakfast plentiful and staff in restaurant very attentive. For us what lets this hotel down is the reception and staff, couldn’t really see what they did, the area is basic and lets the whole hotel down in our opinion, no fancy check in, could almost be a self check in foyer.

We loved the location of this hotel! Close to El Retiro Park and a 15 minute walk to museums. The hotel is beautiful inside and the staff were very friendly and welcoming. They are in the middle of restoring the building, and noise begins at 8am. It wasn't excessively loud, but if you need to sleep in, this may be an issue.

We loved this hotel! It has beautiful little sitting areas in the lobby and our room was beautiful as well. They gave us a welcome glass of cava on arrival and put a bottle in our room. Such a nice touch! (The gym is very cramped FYI) The location is also very nice. It’s just across the circle from Retiro park and the Prado.