Hotel Palacio del Retiro

I can’t say enough about the wonderful people – Irene Lara, Juan Carlo, Juan Luis, Rosalva (did not capture last name) and a few more I didn’t get their names. It was our 20th anniversary and our very first time in Spain – which given the level of service and hospitality we received was off to a great start in Madrid. The room was spacious, beautiful and smelled clean (the way a room smells when I enter matters to me especially in older hotels which may smell musky and old upon entering a room). They provided champagne and lots to nibble on as a special surprise for us. Breakfast was plentiful and great. Location is right next to the park – so if you want to go for a run, it’s a perfect location, and a hop skip and away from the main touristy areas so close enough for a quick jaunt but far enough away from all the hubbub. We’d stay here again in a heartbeat.

We arrived from the airport at 7 am and Guillermo welcomed us with open arms. He offered us some coffee before anything was open. He shared a map of the city with some places to visit. He also offered to store our luggage until our room was ready. The rest of the Feont Desk staff were very helpful and attentive but a special shout-out to David the bellman who was Super and always went out of his way to assist us in any way possible . The hotel, service and all of its amenities are top notch. The breakfast buffet was always fresh, tasty and constantly refilled and hot meals were made to order as part of the buffet.

Friendly welcome and efficient check in. Hotel’s lobby and bar area make good first impression Location perfect for visiting the big 3 galleries and convenient for eating out in the Salamanca district. Staff uniformly friendly, helpful and professional. Room less impressive, which prevented an “excellent” rating. Dull, cheap furniture and bathroom in need of refurb: seals on shower tray needed replacing and sink plug malfunctioning. Very good breakfast in charming dining room.

I cannot say enough good things about this hotel! First things first, by all standard metrics, the hotel excels: Excellent location, beautiful building and rooms, excellent facilities, great food quality and selection. What I absolutely must call out however is the staff who were EXCEPTIONAL. For context, we were due to depart on the day of the country-wide blackout across all of Spain. They did everything that they could to keep us comfortable, and above all, safe. They accommodated us staying an extra night in our room after our flight was cancelled, and they pulled out all the stops to serve guests lunch and dinner despite no electricity. They kept spirits high and communicated well with the guests despite being equally as affected as us, and no doubt feeling stressed about the situation themselves. I must call out Guillermo and Marcos at the desk, and Marimar and Gaspar in the restaurant for their exceptional service and caring for us so well too - a special muchas gracias to you. The Palacio de Retiro has new customers for life now. Our heartfelt thanks to everyone there, and we will see you next time!

Beautiful mansion B&B property. Our standard room was large with a balcony, and with large bathroom. Outstanding breakfast service, and a cozy bar lounge for a night cap. Excellent business district location. Priced appropriately. Unreservedly recommend.