Hotel Urban Madrid

The Hotel Urban Madrid has been one of the best hotel experiences I've ever had, starting with the warm welcome and glass of cava at my 7am check-in for a seven-day stay. The staff at this hotel is the most pleasant I have experienced in my *many* years of traveling. There's always a couple of outstanding staff members, but I have to say every single person I encountered was a true professional - warm, welcoming, and extremely helpful. The room was very spacious and comfortable and I was accommodated with a walk-in shower as requested. My view was that of a nearby wall, BUT the wall was beautiful! No details at the Hotel Urban were overlooked. Including fresh roses in my room! The morning breakfast buffet was hearty and loaded with fresh foods of all sorts, and included a hot dish to order from the kitchen. Friendly and attentive service from all in the restaurant, too. Tapas at the very comfortable bar were also delicious and plentiful. Did I mention how fabulous the staff is at Hotel Urban? Let me say it again. Each and every one a winner. Hearty congratulations to General Manager Jorge, and Guest Relations Manager, Bryam. ¡Muchas gracias a todos! I recommend staying at the Hotel Urban when in Madrid - and by all means - ENJOY THE ART! The hotel is absolutely beautiful.

Excellent location, excellent service starting with the doorman.Nice rooms, that perhaps could do with a bit more of warmth. Nice toiletries. But what separates a well run hotel from a not so well run one is how they deal with unpleasant eventualities. My original room had an issue with heating or to be more precise, the absence of it. It was Sunday and the issue was not properly addressed to my disappointment, comes Monday qnd they went above and beyond to make sure that the situation was rectified. Would have liked to give it 5 stars as the great majority of the staff is genuinely professional and warm. Unfortunately will have to stay at “4.5” but would stay again, price x quality quite favorable.

We had an amazing experience! We were only in town for 24 hours, and Brian helped us make the most of it. His recommendations were superb. We received excellent service and had the best time ever. The hotel is in a fabulous location near everything exciting and interesting!

Excellent. Great location. Just in the downtown. Christmas season and Urban hotel is the perfect match. Beatiful room

We picked this wonderful hotel in the middle of Madrid for its location.it is centrally located and is a comfortable along with very clean location. The service was exceptional.