Hotel Villa Real

This is a nice hotel in a great location. The staff was kind, but in a 4-5 star hotel we should not have been confronted with the issues that we dealt with. We reserved a room for a week with breakfast included. When we checked in, they said that breakfast wasn’t included, but that because of the misunderstanding, our breakfast would cost 28 euros instead of 32. The day before we checked out, they said that they were incorrect, and that breakfast actually was included- obviously too late for us. They did not adjust our cost for their error. Our room had a toilet that wouldn’t flush and a washbasin that sometimes wouldn’t drain. We told them about it when we left one morning, but no one had even looked at it by the time we returned that evening. As a result, we needed to change rooms that night. Our new room wasn’t as nice as our 1st room- again, there was no adjustment in price. One evening a staff member came by to offer turn-down service. I told her that we were leaving in 5 minutes, so she put the chocolates and towels in my arms and said that she couldn’t wait. Then she headed off down the hall. The next morning another staff member walked into the room without knocking- fortunately, I had just finished getting dressed. Simply put, it is not the service we expect from a 4-5 star hotel, and the next time we’re in Madrid, we will stay somewhere else.

Very comfortable and well appointed, beautifully situated in the centre of Madrid and very near the Prado Museums. Good restaurants and particularly stunning breakfasts. The reception staff and the concierges were most patient and helpful with our many questions about how to get around town and where to eat and put return journey.

This is such a lovely hotel. Classic and stylish all at once. The hotel employees are extremely friendly and helpful. The setting in Plaza de las Cortes is perfect for immersing yourself in the city. The rooms with views of the plaza below are fantastic. This was our second visit to the hotel and we will return!

Only detriment of this place if you are on floors 1 and 2 will get noise from skateboarders who use area in front of hotel to do their tricks. Prado and thyssen museum very close. Reina Sofia within walking distance. Only use metro a few times as everything was within a mile walk. Gym was small but usable. Did not go to Pool as not open yet. Bar closes at 11 but made a decent drink. Room was big as has been area and living area with coach and desk. Liked the complementary frig with drinks. Pillow and bed were comfortable. Har superior room which had two closets so plenty of space to unpack. Bathroom was Marge with double sink and bidet. Never figured out how to use showerhead.

Great location, in front of The Congress and surrounded by the most relevant areas in Madrid. Perfect attention, the staff is always ready to help. Spacious room with free minibar and complimentary water and tea and coffee facilities and nice details. Linen of a good quality and plenty of amenities. East 47 restaurant is a must, you can have from a light bite to more developed dishes at any time and always receiving a smile back.