Hotel Villa Real

I would say this hotel is more a 4 star than a 5 star. During our 5 day stay, the reception doors were only held open for us once which is normally routine at 5 star hotels. The rooms are very small, especially the room we were given had no drawers at all to put our clothing away. There were just a few hangers in the cupboard. There's no iron in the rooms but obviously you can for reception to bring you one. However, when we opened the ironing board, the legs fell off and collapsed on the floor. You'd think this would be checked. Breakfast options are great, as is the service there. The bar and service is also really good too . The free mini bar is a nice touch but it would be nice to have at least a small bottle of wine in the selection to go with the beers and soft drinks. Now, the pool. It's not really a pool, more a hot tub which doesn't work as a hot tub (there's a button for the jets but it doesn't work). It's really small and there's no shade. You also can't smell any chlorine so not sure exactly how clean it is. There's also no rooftop bar as advertised. They order the drinks up from the bar and then cheekily charge you a room service fee. Location wise it's great although there's a lot of road closures around this hotel so getting a taxi or Uber can sometimes be a bit tricky.

For the price that we paid for 3 nights, I think it is reasonable. It is perfectly located, it is easy to take an uber wherever you go that will only cost you €6-8. What I love about this hotel is the variety of beverage in the fridge, which is included to what we paid, and it get replace everyday! Nowhere in UsA you find that kind of deal. Room is clean, and classy, staff are polite and nice. Deserve a five star rating!

Wonderful hotel! This hotel is wonderful, beautiful building, wonderful staff, and the perfect location! The hotel is located in a great location that made it easy to explore the surrounding area and get to the areas we wanted to visit. Lobby is beautiful with helpful and friendly staff. The rooms are very spacious with gorgeous views from the balcony and comfortable beds. Turn down service was a nice surprise with the option to call down for a custom pillow and rose left by the bed. Breakfast buffet was very good. The hotel also has a beautiful collection of art and archeology! I wouldn’t stay anywhere else when in Madrid!

Fantastic location within the old town on one side and Spanish parliamentary on the other and the centre with shops are within a 10 minute stroll away. Lovely hotel. All staff were pleasant and gave a relaxed professional and friendly atmosphere throughout. So clean, welcoming and polite and generally go the extra mile where ever possible. The reception area with complimentary sweet is a lovely touch, as is the free water by the pool. It would be nice to have other soft drinks and possible snacks available for by the pool too - think it would make use of the pool boys alot more then too. Also, the pool is so cold, would be good to have it slightly heated. The room is cleaned and checked multiple times a day. It has complimentary soft drinks refilled daily and also coffee. Disappointed that there was no tea for the room and when we asked reception for some tea - we were charged €15…. Extortionate, Tea should be complimentary like coffee as it is everywhere else.

I've stayed at this hotel twice and loved it each time. The interior is beautiful and the staff are friendly. My favorite part is the museum and the art pieces in the room; they're such a great addition! The location is great, close to Sol, the Prado, and Gran Vía. Definitely give it a try if you're visiting Madrid!