Hotel Villa Real

Fantastic location within the old town on one side and Spanish parliamentary on the other and the centre with shops are within a 10 minute stroll away. Lovely hotel. All staff were pleasant and gave a relaxed professional and friendly atmosphere throughout. So clean, welcoming and polite and generally go the extra mile where ever possible. The reception area with complimentary sweet is a lovely touch, as is the free water by the pool. It would be nice to have other soft drinks and possible snacks available for by the pool too - think it would make use of the pool boys alot more then too. Also, the pool is so cold, would be good to have it slightly heated. The room is cleaned and checked multiple times a day. It has complimentary soft drinks refilled daily and also coffee. Disappointed that there was no tea for the room and when we asked reception for some tea - we were charged €15…. Extortionate, Tea should be complimentary like coffee as it is everywhere else.

I've stayed at this hotel twice and loved it each time. The interior is beautiful and the staff are friendly. My favorite part is the museum and the art pieces in the room; they're such a great addition! The location is great, close to Sol, the Prado, and Gran Vía. Definitely give it a try if you're visiting Madrid!

I enjoyed my 16-night stay from beginning to end. Every staff member was welcoming, friendly, and helpful, regardless of their role or level of English, and my special thanks go to the staff at the reception desk, as well as to the doormen and the waiters in the breakfast room and on the East 47 terrace. I would highly recommend this hotel for both leisure and business travel, thanks to its client centricity and central location, with major attractions, museums, and neighbourhoods all within walking distance, as well as convenient access to public transport if needed, such as for commuting to Madrid's primary business districts.

This is a nice hotel in a great location. The staff was kind, but in a 4-5 star hotel we should not have been confronted with the issues that we dealt with. We reserved a room for a week with breakfast included. When we checked in, they said that breakfast wasn’t included, but that because of the misunderstanding, our breakfast would cost 28 euros instead of 32. The day before we checked out, they said that they were incorrect, and that breakfast actually was included- obviously too late for us. They did not adjust our cost for their error. Our room had a toilet that wouldn’t flush and a washbasin that sometimes wouldn’t drain. We told them about it when we left one morning, but no one had even looked at it by the time we returned that evening. As a result, we needed to change rooms that night. Our new room wasn’t as nice as our 1st room- again, there was no adjustment in price. One evening a staff member came by to offer turn-down service. I told her that we were leaving in 5 minutes, so she put the chocolates and towels in my arms and said that she couldn’t wait. Then she headed off down the hall. The next morning another staff member walked into the room without knocking- fortunately, I had just finished getting dressed. Simply put, it is not the service we expect from a 4-5 star hotel, and the next time we’re in Madrid, we will stay somewhere else.

Very comfortable and well appointed, beautifully situated in the centre of Madrid and very near the Prado Museums. Good restaurants and particularly stunning breakfasts. The reception staff and the concierges were most patient and helpful with our many questions about how to get around town and where to eat and put return journey.