Hotel Villa Real

Fantastic location - I would recommend the rooms with the street view (I stayed in #309), really lovely if they had a better accustic isolation (I could even hear the guest next door sneezing). But the room and bathroom are a good size, towels and bathrobe great quality, good value for money, friendly service...just forget about the gym, it's some randon old equipments tucked in a small room. Swimming pool just during summer.

⸻ ⭐️⭐️⭐️⭐️⭐️ Exceptional Service in the Face of the Unexpected My stay at Hotel Villa Real in Madrid was nothing short of impressive, and what truly sets this hotel apart is how they treat their guests when things don’t go perfectly. During my visit, there were unforeseen construction issues and road work outside the hotel, which were completely outside of the hotel’s control. Situations like this can easily derail a stay—but Villa Real handled it with grace, professionalism, and genuine care. From the moment the issue became apparent, the team went above and beyond to rectify the situation. Communication was transparent, solutions were proactive, and their focus was clearly on ensuring guest comfort and satisfaction at every step. Rather than offering excuses, they offered thoughtful, meaningful resolutions—the kind that make you feel valued as a guest, not just accommodated. Beyond that, the hotel itself is elegant, beautifully maintained, and perfectly located for exploring Madrid. The service throughout the stay was warm, attentive, and polished—exactly what you expect from a top-tier hotel, and then some. Challenges happen. What matters is how they’re handled—and Hotel Villa Real exceeded expectations. Their commitment to hospitality turned a potential inconvenience into a memorable example of outstanding customer service. I would return without hesitation and recommend this hotel wholeheartedly

Firstly this hotel is perfect location as everything is in walking distance, so absolutely ticked that box for us, If you want quality and a 5* experience this is the place to book, wow what a absolutely stunning hotel with 5* luxury from start to finish, the concierges were friendly professional and go out of there way to offer you the best experience of politeness and chaivery, the reception staff were totally amazing, helpful, friendly and keen to please to make sure you are happy and well catered for, the bar & restaurant is beautiful & cosy, the staff here are at a high standard, Ramon & Chris were friendly, polite professional at all times, they made you feel a special guest, the food in here is to a very high standard and plentiful, the rooms are absolutely amazing, clean with excellent sundries, if you need anything for your room nothing is to much trouble and it arrives immediately, room service is delivered to a very high 5* top class standard sliver trays and covers, again arrives very quickly, room service food was excellent top quality. Breakfast is absolutely stunning everything is cooked to perfection, poaches eggs & omelettes are cooked perfectly. At your table the flowing juice & hot beverages was a welcome and your cup glass was never empty! The continental breakfast is of very high standard replenished often so freshness is given, the section was excellent and extensive. I have no criticism or negativity about anything at this hotel, people say you get what pay for, but here we received so much more making it a real excellent experience. Thank you Priscilla, Adrian & Reagan Ryan

Super location, basically across the street from The Prado. Old hotel that has some of those old hotel quirks like having to walk stairs to the elevators, lots of marble floors a bit more high brow. We had a suite that was two floors and climbing narrow marble multi turn steps was a challenge.

We have stayed far and wide in our travels all over the world, Sofitels in Asia, kimptons in Amsterdam but got to say that the week we spent in Madrid recently was the best hotel experience ever. Why you ask, it is not just that the villa real is an actual 5 star hotel with top notch service and amenities, it is that the hotel has the most amazing welcoming and knowledgeable staff we have ever encountered. Normally do not ask a lot of advice on dining shopping transport etc but these folks are just amazingly helpful. And by the way their breakfast is just great, eggs, pancakes blini even a classic Spanish omelette. 2 cappuccinos you say, instantly appear. The family room with 2 separate rooms was comfy each with a king bed perfect for aging snorers. All was clean. Bottom line it isn’t inexpensive but what a pleasure. Thanks derby hotels and one big thank you to the wonderful staff who made our stay so special.