Hotel Villa Real

Perfectly located and beautifully maintained, but the two things that stand out most at Hotel Villa Real are the staff and the art. The team here provides true 5-star service, efficient and kind. The hotel itself is like a boutique museum; we were amazed by the collection of ancient mosaics and ceramics displayed in the public spaces. It makes for a very unique atmosphere that you won't find in a standard luxury chain. Highly recommend for anyone who values top-tier hospitality and culture.

The hospitality of the staff, especially Alberto at the front desk was exceptional. Alberto helped us map out our walking tour and made spot on recommendations. He always served with a smile. The room with a view and beds were comfortable after a long flight from the US. Loved the chocolates / rose at turn down service.

By being only half a step away from the main streets, the location of hotel was quiet. It is right behind the statue of Miguel de Cervantes. Around the corner from Carillón Plus Ultra. Another short hop from Thyssen-Bornemisza. The area is beautiful to wander around. We walked to all the sights on our to do list. Hotel is also only two stops on the Aeropuerto Express, a 10 minute stroll from the bus stop. The Villa Real is a 5 star hotel. The room and service met expectations. I especially appreciated the separate sitting area. It is next to the bed, but a few steps below, creating a sense of a separate room. The view from the window included moon. And if you're in the room at a certain time of the day, you'll get a nice treat to the music of the carillon. As much as I enjoyed the accommodation, as I suffered from jetlag, the thin wall didn't help with sleep. The phone rings from the next room was jarring. I think I was hearing the sound of luggage wheels on the wood floor. There is an inner door. When it is closed, hallway noises are much reduced.

We stayed at the Villa Real hotel to celebrate my wifes 50th Birthday as a family of 4. The family duplex rooms are being renovated to we were given 2 interconnecting rooms. The staff at the hotel could not do enough for you and were so kind and helpful our whole stay. The interconnecting rooms were a double and 2 singles in the other. The double room looked onto the lovely square below. Villa real also brought chocolates and Champaign wishing my wife a happy 50th birthday which was very kind of them. We did not try the rooftop pool or bar as it is not open in winter months (February). I would highly recommend this hotel and we could not have stayed in a better location to all the major attractions, while still being in a relatively quiet part of the city centre. Thank you Villa Real

I cannot say enough good things about this hotel and their staff. I got sick two days after I arrived. I ended up in bed for most of the remaining time I was in Madrid. The housekeeping staff and the room service staff went above and beyond. Housekeeping kept me hydrated with extra juice and water. They would refresh the bathroom and minibar while I slept. One of the room service gentlemen came up to my room to get my order because I had lost my voice. He made me a hot honey, ginger, lemon concoction to help my throat along with the tea and broth that I asked for. The GM offered to get me a doctor. I don't think I would have received this level of service if I had stayed elsewhere. I travel a lot and have never felt this cared for at a hotel. The rooms are comfy. The bedroom area is separate from a large couch and living area. The Juliette balcony in the superior with view opens so you can get fresh air in the room. The mini-bar inclusion is fantastic. Upon arrival I had a bottle of wine and a tray of ham and breadsticks; then I got a small box of truffles. There is always fresh water and candy in the lobby. The location cannot be beat. Prado and Reina Sofia close by. Tapas street a block away. Wine shop, pharmacy, and bodega within a block or two. View of the fountain. The area is super safe and secure as you are literally across from Parliament. Police are present almost all the time. I highly recommend this hotel.