InterContinental Madrid

We were here as part of a tour group. Its in a hopeless position for a tourist as its so far from anything worth seeing here and there are very few cafes or restaurants anywhere near it. The restaurant is ridiculously expensive for breakfast (38 EU) if you were paying for it (we weren't) and anything cooked on the buffet was usually luke warm. The restaurant for dinner was also expensive and the meals were served with not much else. i.e. I had fish and it was served with 4 sticks of asparagus and nothing else. Hopeless pillows on the beds - no support from them at all. Pleasant staff, but thats the only good thing I can say about the hotel

I had a wonderful breakfast experience at the InterContinental Madrid. The food selection was excellent, with a great variety of fresh, high-quality options that catered to every taste. Everything I tried was beautifully prepared and full of flavor. The staff were attentive, professional, and genuinely welcoming, which made the experience even more enjoyable. Their service struck the perfect balance—always available without being intrusive. The setting itself is absolutely beautiful, creating a calm and elegant atmosphere that makes starting the day here feel special. Overall, a fantastic breakfast experience that I would highly recommend.

There is a consistency with the Intercontinental hotels that I appreciate. Our location was close to the center and yet not in the fray of things. It was an easy walk to everywhere we wanted to go, but also had a lovely neighborhood feel. Additionally, the service was impeccable. Maid service consistently refilled our amenities, including Daily water. The breakfast, which came with our room was personalized, offering of variety of options from eggs cooked to our specifications to smoke salmon, potatoes, meat, etc., as well as a beautiful variety of breads. The Concierge was always helpful and supportive, as was the front desk. Everyone was accommodating, warm and friendly. The rooms, although they could probably use a refurbishment, had everything we would need and we’re very well thought out in terms of where to hang your clothes, charging areas, hooks for your towels, etc. Also, the beds were wonderful with comfortable feather pillows which we requested, and crisp per cow, cotton sheets, large, fluffy towels, comfortable, new bath robes, and counter space around each sink for both me and my husband. Some people don’t notice this sort of thing, but for me, it really makes a difference in terms of my comfort and a good nights sleep. Given a choice, this is a hotel I would stay in again. A few months ago, we stayed at the intercontinental in Dublin and had a very similar experience. In contrast, we recently stayed at a high-end and very modern hotel in Bilbao, Spain, but those details were missing and I absolutely noticed the difference. This was our first time in Spain and our first trip to Madrid, and I have fallen in love and will surely be back!

The entire stay was a great experience. The property , and the entire staff make you feel great. At the Club lounge the service is amazing, thanks to Anabel the chef and Deyanira Rojas made our stay memorable. They took care of us with very detail, conversation and warmth. When you stay ask for them. On our next trip to Madrid we will book the hotel and ask for them at the Club Lounge again!

Javier was excellent! Food was great!