InterContinental Madrid

According to the reservation, we got off on the wrong foot on our business trip with fellow work colleagues (18 rooms in total) by accidentally arriving a day late. We were given the smallest, awkward room layout, tired at best furniture, and with little to no airflow or air conditioning. After requesting a different room in the middle of the first night, our next room was much nicer with a small balcony, but still had a hint of smoke. Overall, the rooms need an update, but the staff are 5-star.

I have stayed many hotels all around the world but this is one of the nicest hotel with great employees. From doorman to front desk personals to phone operators they all know your name after a few visits . If I have a problem or need something , they respond immediately. Some other hotels I waited 3-4 hours for someone to address my concerns or problems . This place became my “ home away home “

Overall OK but unspectacular. Staff do the best job they can in what feels a somewhat tired and cost cutting hotel. + ve Check in on the executive floor was efficient Provided me late check out -ve Room smelt of cigarettes Inside facing and gloomy Breakfast badly organised: I asked for avocado from buffet. Waiter said she’d sort it. I waited for 10 minutes. No avocado. Then they simply removed the dish and sign and waiter then confessed I was out of luck I got stuck in the lift! I walked in. Selected the floor. Doors closed. Nothing happened. Eventually after some minutes I jammed the door open . Hassle getting back to my room after my key was blocked. Had to wait for a long check in guest at reception then for a security guard to check my id in the room

Excellent service and hotel vibes, great food, hotel is good for business, family trip, close to meteo station, a lot of small restaurants in the vicinity of the hotel, walking distance to museums, amd other places interesting to visit....

Wonderful service. Clean hotel. Great breakfast. Within about a mile or less of great shopping too. The front office staff was incredibly supportive. The rooms were spacious. The breakfast was one of the best I’ve ever seen at a restaurant with great selections of breads, drinks, eggs etc.