Mandarin Oriental Ritz, Madrid

Mandarin hotel is first class from start. Driver met us INSIDE security at luggage. Very professional. Hotel was outstanding top level service beautiful accommodations outdoor garden with stunning. Indoor pool in the basement was beautiful as was the gym and the whirlpool Concierge was extremely helpful, especially Olga

We thoroughly enjoyed our stay at the Mandarin Oriental Ritz, Madrid. From the location, to the staff, to the hotel’s architecture and decor, to the restaurants and beverage and food options, to the facilities (nice gym, albeit a bit warm), to the service, and the offerings, the hotel was exceptional. We are very appreciative of the room upgrade that the hotel gave us. It was a very pleasant surprise. The room was a top floor suite with a living room that is separate from the bedroom. The view of the room faced Plaza de la Lealtad. I would love to give a special commendation to Ricardo and Aledt (not sure if I spelled her name correctly; Ricardo said her name is French) of the Palm Court restaurant. They were both excellent in making us feel at home and helping us with our reservations at the Palm Court. Knowing that we enjoyed architecture, Ricardo went above and beyond to show us the Royal Ballroom also. As we spoke with him about the hotel, we can see the immense pride and love that he has for the hotel and his career there. Most importantly, we can feel the care and love he has for the guests. Aside from Ricardo and Aledt, Vicente was also very warm and engaging with us, as were many of the staff members of The Pam Court whose names I do not know. Vicente took good care of us when we had our first dinner at the general area of The Palm Court. He was very patient with us as we tried to navigate and decide on the menu selections. It will be extremely difficult for us to stay at another hotel after experiencing a hotel of this caliber of quality and service. As a side note, there was one staff member at The Palm Court (Victor) who appeared a bit “cold” and not engaging from the start of our second dinner there. He seemed bothered and had a bit of a scowl on his face. We couldn’t tell if we did something wrong. It was not until towards the end of our meal that he appeared to force a smile. He may have overheard us talking among ourselves that we were baffled by his behavior. He probably had a bad day. I would not fault him for that.

Once again, I had the pleasure of staying at your beautiful hotel, and once again my experience was outstanding. From the very first day, all the staff were exceptionally polite and helpful. Ivan, together with the entire concierge team, also housekeeping team reception team were great! As well as the wonderful breakfast team – Miguel, Eyron, and Francisca – made sure at every step that everything was perfect and that I had everything I needed. I would like to take this opportunity to sincerely thank everyone once again for my stay, and I truly hope to see you again soon.

Every detail was perfect, and the dedication of the staff made my week in Madrid an unforgettable experience. The attention to detail made all the difference.

It can get difficult to determine what hotels deserve 5-star reviews...it needs to be based on polite, attentive staff, beautiful rooms, fantastic food and beverage options, amazing amenities (pool, spa, gym), and a perfect location. The Ritz deserves 5-stars for each of these catagories...one of the best hotels in Europe, if not the world