ME Madrid Reina Victoria

This has been our 5th or 6th stay at this hotel during the past couple of years. And unfortunately I am no longer certain this continues to be our go to place in the city. And the worst thing is it is mainly the soft product that was letting us down. Room cleaning was not as good as we grew to expect from ME Madrid. All the lifts had problems. Every day another one would stop working. The breakfast room no longer functions as a restaurant in the evening and went through various changes both in decor and in service and food. We found it not as good as in the past. Selection and presentation has taken a turn to the worst. Coffee was also bad. There are extensive works carried out in the Santa Ana and San Miguel sq on both sides of the hotel. Apparently for sometime now. No one informed us on those in advance resulting in it being unable to take a siesta or late morning sleep due to constant construction noise. Isolation of the windows remains a joke (as was always the case) but with the constant works is now a major concern. I’m afraid that until these issues are not resolved - we would be less likely to return here which we feel is really a shame. It used to be a great place to stay. Wake up ME Madrid or you risk loosing your clients.

I stayed at ME Madrid Reina Victoria expecting a refined and premium experience — especially for the price and reputation. Sadly, the reality did not match the expectations. Right upon entering the room, I noticed a shower leak, which I reported. A technician came, but the issue was only partially resolved. The bathroom door wouldn’t close, which caused discomfort throughout the stay. The floor was visibly scratched and damaged, which gives a poor impression of maintenance. Even more surprising, water bottles weren’t replaced, and when I called reception, I was told I wasn’t entitled to more after the first day. At checkout, my €100 cash deposit was not returned to me — instead, it was deducted from my bill without informing me or getting my approval. I filed a formal complaint via their official channels, and while I received a polite response, there was no offer of resolution or compensation. A staff member was kind enough to apologize in person, but overall, the lack of follow-up made the whole experience disappointing. This is not the standard one should expect from a hotel in this category.

I expected a higher quality finish to the room due to the high price I have stayed in many 5* hotels that had a better quality finish - the room was spotless clean and the housekeeping was perfect - but the furniture a little dated and badly painted to make it look better than it was . The shower work fine- but when using the body jets it was useless. The bed was very comfortable but yet I couldn’t sleep due to the noise in the street that went on until after 2am

We loved our stay here, rooms are beautiful, modern and clean. All staff are friendly. Location is just the best. Easy access to metro station by foot. The roof top bar is lovely too, would definitely recommend this hotel. I am a travel agent and have recommended to customers.

Beautiful from outside but the inside..........bad experience! Room 324 is the worst room in the buidling! Bad bed, dirty carpet , no space for your clothes, in bathroom no socket for hairdryer. You have to dry your hair in front of the TV; here the sockets. No space next to your bed. If you have to stay with 2 people in this room you will get claustrofobia. Lights going off and on by themselves during the night like there is a ghost in the room. Same with the airconditioning. Staff rude and not helpful. Shame for such a nice building and good location that the inside from the hotel does not reflect the beauty of the outside! Worst experenice in a hotel and was happy to leave.