NH Collection Madrid Abascal

We found our stay to be extremely disappointing, especially with our room location. During our time at the hotel, we had the lift running right next to our room. Every time it stopped on our floor it alerted the user, with a loud bell chime, this which obviously woke us up too! We had very little sleep. Mu recommendation, would be to deactivate this chime during night hours. The room was also very hot and the AC did not perform well, even by opening the windows, there was no fresh air as the court yard has a glass ceiling. We were extremely disappointed. It was not what we expected, as we have stayed at a number of NH chain, this rated as our least popular

Everything just perfect, room (and bathroom) very large, staff very polite. The location is convenient to visit the city center, as well as to have a direct connection with the airport.

This is a great place to stay. We enjoyed 4 nights there. The staff are outstanding. Natalie and Mareia at the front desk were so pleasant and eager to help make every detail of our stay perfect. David, the bell hop, was enthusiastic and helpful. We requested a room change and he jumped into action with a big smile to help us get settled into the perfect room overlooking the boulevard. Every day he recognized us and immediately sprung into action if for no other reason than to say hello and be sure we were well cared for. In the restaurant/bar the team of Jose, Javier and Bogdan went above and beyond in assisting with room service for cocktail hour, preparing a G&T and opening wine in our room. The food was great quality and perfect for augmenting just when we needed, around extensive meals out and about in Madrid. Breakfast room service was exquisite with the smoothie detox drink and oatmeal helping to get us off to a healthy start! Aside from all the service, the location is great in the residential Chamberi region, close to the best of old Madrid. Easy walking through historic neighborhoods and chill residential areas, parks and plazas. Nearby the historic old city sites.

The room was very disappointing. It was noisy due to the fridge and far too hot, even though the radiator had been turned off. Overall, it was a bad experience.

Excellent hotel of superior quality. Reception/greeting, checkout staff all very friendly and welcoming. Breakfasts amazing. Nothing too much trouble. Location fantastic with 3 metro stations within 5 minutes walk on metro 20 mins to Retiro park, Sol, Callor Millor street, Grand Via. Airport took us 30minutes to and from hotel direct to Nuevos Ministerios tube on line 8, then to line 10 one stop to Gregorio Maranon (hotel is 5 minutes walk along Jose Abascal street to nos 47). Thankyou to all hotel staff, my wife and i had a 5 day stay. BRILLIANT.