NH Collection Madrid Abascal

No, I’m not being paid for this, nor is it a cheap plug. It’s a shame that these reviews aren’t rated higher than five stars, as this hotel—or rather, its staff—would certainly deserve them. My wife and I booked a room for 10 days over Easter. A junior suite that… didn’t quite meet our expectations: dim lighting, quite a bit of street noise, a minor fault in the bathroom and not much space for our clothes. We went to reception, not with the intention of making a complaint, but in the hope that they might find us an alternative solution, even if it meant swapping for a standard room with more light and less noise. Paula Fernández, the Guest Relations Manager, listened to us attentively, without interrupting, and told us she would look into the matter. When we returned that afternoon, we had been moved to the best room in the hotel, on the 7th floor—a suite with a terrace to which they had added a chest of drawers and coat racks so we could unpack our bags without any trouble. In the magnificent room, the staff had left drinks, snacks and small gifts for us, along with a handwritten card from the hotel manager, Conchita Bedoya, who was absent that day. Over the following days, we were treated like VIPs by all the staff, including the manager, a gesture we greatly appreciated. Not content with all that, the management granted us a generous discount on the final bill. That is what I call excellence in hospitality – not useless luxuries or inaccessible palaces. Excellence, not only in the facilities but, above all, in the staff. And the staff at this hotel have been excellent and memorable. So much so that the next time we spend our holidays in Madrid again, we already know which hotel we’ll be staying at. And for those looking for more practical details, the hotel is very well located, without being right in the tourist centre, very close to the Metro and the buses on Paseo de la Castellana, with a taxi rank right outside the door. The building is a 19th-century mansion converted into a hotel. Our room was magnificent, with a small entrance hall, a large and very comfortable bed, a clean and bright en-suite bathroom, and a wonderful terrace with sofas and a table. The breakfast was good and plentiful, and the room service was quick and of high quality. But I must stress, the best thing is the staff: motivated and efficient professionals, led by an all-female team, working in perfect harmony. Thank you, NH Abascal. As MacArthur said in the Philippines: ‘We will be back!’

We found our stay to be extremely disappointing, especially with our room location. During our time at the hotel, we had the lift running right next to our room. Every time it stopped on our floor it alerted the user, with a loud bell chime, this which obviously woke us up too! We had very little sleep. Mu recommendation, would be to deactivate this chime during night hours. The room was also very hot and the AC did not perform well, even by opening the windows, there was no fresh air as the court yard has a glass ceiling. We were extremely disappointed. It was not what we expected, as we have stayed at a number of NH chain, this rated as our least popular

Everything just perfect, room (and bathroom) very large, staff very polite. The location is convenient to visit the city center, as well as to have a direct connection with the airport.

This is a great place to stay. We enjoyed 4 nights there. The staff are outstanding. Natalie and Mareia at the front desk were so pleasant and eager to help make every detail of our stay perfect. David, the bell hop, was enthusiastic and helpful. We requested a room change and he jumped into action with a big smile to help us get settled into the perfect room overlooking the boulevard. Every day he recognized us and immediately sprung into action if for no other reason than to say hello and be sure we were well cared for. In the restaurant/bar the team of Jose, Javier and Bogdan went above and beyond in assisting with room service for cocktail hour, preparing a G&T and opening wine in our room. The food was great quality and perfect for augmenting just when we needed, around extensive meals out and about in Madrid. Breakfast room service was exquisite with the smoothie detox drink and oatmeal helping to get us off to a healthy start! Aside from all the service, the location is great in the residential Chamberi region, close to the best of old Madrid. Easy walking through historic neighborhoods and chill residential areas, parks and plazas. Nearby the historic old city sites.

The room was very disappointing. It was noisy due to the fridge and far too hot, even though the radiator had been turned off. Overall, it was a bad experience.