NH Collection Madrid Paseo del Prado

The staff was incredibly kind and helpful, accommodating every request we had with a smile. Maria Martín, the Guest Relations Manager, was especially fantastic—she truly went above and beyond. The hotel is in a great location, and while I do feel it could benefit from a renovation soon, that doesn’t take away from how clean and comfortable the rooms are. Overall, a very pleasant stay.

The customer service was the best i’ve experienced in a very long time. I’m a frequent traveler, 6 months a year on the road. I’ve visited Madrid many times. The staff, the hotel, the room, the location, all exceeded my expectations. I will stay here again!

We had a 9 night stay at this hotel at the beginning of June. It is in a great location just opposite the Neptune fountain and very close to the Thyssen and Prado art galleries. Taxi rank and bus stop on the doorstep and metro stations within a few minutes' walk. The entrance is step free. The staff were very pleasant and helpful. A good sized room for a city hotel, with a large comfortable bed (2 singles pushed together) and a selection of pillows. Plenty of wardrobe space with a safe, complementary bottled water, coffee machine and kettle (though if you want real milk there is a supermarket a short distance away) and a mini bar (they didn't mind us keeping the milk in the fridge), bathrobes and slippers. Very good lighting, a large TV (though nothing much to watch!). The bathroom was large, with a large walk-in shower. Shower gel, shampoo, conditioner, hand soap and moisteriser provided. Hair dryer and plenty of room for your bits and pieces. Large white bath sheets, hand towels, face cloths and shower mat changed daily. They also service the room without having to be asked (a rather annoying trend that is creeping into some hotels). There is a gym (which we didn't use so can't comment on). The only slight niggle was the rather expensive breakfast (we tried it once as we needed an early start). About $30 euros, which isn't too bad if you have a big appetite but rather a lot for fruit, yoghurt and coffee!

This is the second time we have been to this hotel. It is in an excellent location, a few steps from the Prado, Thyssen-Borzemena and Queen Sophia museums. The staff are friendly and efficient. The breakfast buffet must be seen to be believed. Truly incredible. The hotel has a new restaurant which again has a fine staff and is very good. If we have the good fortune to visit Madrid again we will stay at this hotel.

Beautiful old hotel. Large rooms and bathrooms. Great location. Friendly Helpful staff. Would stay there again!