Only You Boutique Hotel Madrid

The hotel is beautiful and the details throughout are amazing. Unfortunately the service is lacking. To begin, we were asked more than once via email if we were celebrating special occasions on out trip - of which we were. Why ask if your personnel didn’t even bother to make it special for us not even once. No one even bothered to assist us with our luggage when we arrived, even though we saw other arrivals getting assistance. Housekeeping is lacking also - we spent 2 out of the 3 days we were there without bath soap - having called reception more than once. The night before we left we finally got soap. Good notes: Padrino lounge is very good - the service, music, food and drinks were great. We had high expectations before arriving those were definitely not met.

What a hotel - the property is beautiful, the rooms are wonderful and the staff are amazing. From arrival to departure, this feels like a place you really want to be… It’s my third stay and I can’t fault the property in any way.

Wonderful and Unique Hotel! ! I had made a mistake on my reservation date and the staff was so helpful and kind. The room was clean, comfortable and well supplied. The breakfast was fantastic and enjoyed the music in the bar in the evening. I would definitely stay at the hotel again.

I had stayed at this hotel before and loved it. This time I realized that I left my bag with passports, cash and laptop in the taxi that brought me from the airport. The staff were amazing. They helped me fill out a incident report online to the taxi company. THey couldn't have been more helpful. The desk staff informed everyone else (doorman etc) to be on the lookout. THe taxi driver contacted the hotel and came in person to give me my bag back (everything untouched) THe staff helped me contact her and helped translate for me. Vagner, in particular was extremely helpful. I cannot say enough good things about this hotel. The rooms are great, the atmosphere excellent, wonderful breakfasts and great food in the dining room. Can't wait to go back

Not only is this boutique now, beautiful, but the breakfast was excellent. However, the staff was over the top in terms of being nice and helpful. Would definitely recommend.