Palacio de los Duques, a Gran Melia Hotel

Warm and professional hospitality, from our arrival at the hotel until our departure. They happily accommodated our request for early check in which helped us a lot in our day's activities. Breakfast was a unique experience and we will really gonna miss it. The Front Office & Concierge team was always with a smile and available for us. Jonathan stood out from the staff, who was everywhere, from breakfast to the pool, and he knew exactly what to do. Thank you for this experience. If we return to Madrid, we will definitely visit the hotel again!

This was such a SUPERB experience! 1. When we arrived to the hotel, we were greeted with great hospitality. 2. The hotel is STUNNING, and the tribute to Diego Velasuez's paintings was amazing! 3. The elite breakfast was 10/10. Delicious food. The staff was very attentive. 4. The room was beautiful. Fit for nobility, and we were catered to like the royals. Elite, exceptional room service. 5. The concierge was great. If the van is available, expect to travel anywhere in the city of Madrid in 'style.' 6. Can we have a discussion about the service in the patio? 10/10. Juanma, the man who served us was fantastic. Great personality. Great energy. He chose the best white wine we ever tasted! 7. When itwas time to leavefor the aiport, we were well taken cared of with hot tea, bottles of water for our long trip back, and a taxi readyto take usto the airport. If I could give this hotel 100 STARS, I would. Worth EVERY penny.

The hotel staff is amazing and the facilities are great. Customer service representative Christina and her team made us feel incredibly welcome. The location makes it very easy to walk to all the major museums and sites. Red Level booking takes it to another level. We capped off our Spain trip here and we couldn't have had a better way to say goodbye to Spain (at least until the next trip).

This is my second time staying at Palacio de los Duques in Madrid and can honestly say it was unforgettable. We came to celebrate my mother-in-laws birthday and she was so impressed! From the moment we arrived, we were welcomed with a warm greeting and complimentary champagne. Jose was so attentive and helpful, he made us feel right at home. Our room was spacious and very clean. The live singer during breakfast (on the weekends) added a special touch to our meal. And the location is perfection. Walking distance to the Palace, Cathedral, Theatre, Mercado de San Miguel and so many shops and great restaurants. Can not say enough about our stay other than we can’t wait to come back!

A BIG shout out to Jose. He spent a large amount of time with us to solve a transportation issue. We really appreciated his professionalism and patience to explore all the options available to us for a short notice trip to Toledo. Extremely well done!