Petit Palace Savoy Alfonso XII

There is something very shady going on at this hotel. I booked a refundable room for August 2026 and I recently contacted them when I realized that we would have to cancel our trip. They stated that I actually booked a non-refundable rate and would not refund me. They could not produce any evidence showing I booked the non-refundable rate. Their website gives scant information about the cancellation terms and conditions, and there was only one sentence about it in the confirmation email I received. No where in the confirmation email does it explicitly state that the reservation is the non-refundable rate. The manager states that they have no power to cancel the booking. I can only conclude that they are trying to scam us at this point. Don’t take the chance with them.

The interior design of this hotel is a disaster. The paintwork on the wall above the bed is hideous; it’s done with such poor taste that it’s actually nauseating. The use of oversized typography is completely out of place and looks tacky. There is absolutely no coziness here. The color palette is jarring, and the furniture feels incredibly cheap. It’s impossible to feel relaxed in such an ugly environment. Cheep flooring, already cracked in many places

This is a hostel, not a 4 star hotel. So basically you pay for a 4 star hotel and get a hostel. Overall, super cheap looking, furniture is not even ikea, ugly decorated, dated... It is in desperate need of an overall upgrade. People at the reception are not even nice. The two sofas at the common area are old and dirty. The whole hotel looks cheap, dirty and dated. The only nice room of the hotel is off-limits to hotel guests (!!!!). The breakfast area is dungy and dark. Except for eggs a la carte and a great selection of fresh fruit, everything else is processed. Worst experience ever. Not even the park in front saves this hostel. Can't understand the good reviews, don't stay there.

This is an excellent central hotel - right opposite Retiro Park, close to shopping in Barrio Salamanca and the three great art galleries of Madrid Good sized room and comfortable bed. Kettle and minibar. Good bathroom and shower. Excellent breakfast buffet with charming service. Altogether good value for money for a very central very comfortable hotel.

A warm friendly welcome, very helpful, great rooms, fantastic showers, breakfast great choice from cooked to continental, great little bar and choice of snacks, but all the staff were amazing in every department. Highly recommend