Radisson Red Madrid

The customer service can only be described as appalling. I had to cancel a reservation as my travel plans changed. I had to travel to Barcelona instead of Madrid on the planned dates. I was told in writing that if I booked the Radisson in Barcelona my booking from the Radisson Madrid hotel would be refunded. This was back in April. Three months later and I am still awaiting the refund. Emails to the hotel are constantly ignored, I am fobbed off on the rare occasion I manage to actually get to speak to somebody at reception. I have Radisson VIP status due to the number of business trips that I make but am seriously considering looking at other hotel options which is disappointing as I have had mostly positive experiences at other hotels within the Radisson group. Massive failings in their attitude to customer service.

A pleasant hotel stay is often defined by many small details, but above all by the attentiveness and professionalism of the staff. Unfortunately, our stay at this hotel was disappointing from the very beginning. We chose this hotel because of its proximity to the places we planned to visit. However, upon arrival, the automatic entrance doors would not open, and we were forced to wait until other guests exited the building before we could enter. This happened despite a young concierge standing inside near the entrance, who made no effort to assist us. At reception, the staff member was unable to locate our reservation, even though it had been made through Booking.com. Rather than asking for additional identifying information, such as the booking reference number or confirmation email, the receptionist simply stated that the reservation could not be found. The lobby itself was quite small, yet several administrative staff members were occupying seats around the reception desk. This created an unprofessional impression and made the area feel unnecessarily crowded. An employee escorted us to the elevator but failed to explain how to use the key card to operate it. He quickly walked away before we had the opportunity to ask any questions. The following day, we asked the reception desk to call a taxi. Instead of assisting us, the staff member vaguely informed us that there was a taxi stand somewhere down the street and suggested that if we could not find it, we could return and ask again. Another employee standing nearby, who appeared to be a member of the management or administrative team, did not intervene or offer any assistance. In reality, the taxi stand was located on the opposite side of the street and around the corner, some distance away. Having to search for it in the heat, without clear directions and while under time pressure, was both inconvenient and unacceptable. The breakfast experience was equally disappointing. The selection of food was limited, several tables had not been cleared. Despite there being plenty of vacant tables available, we were not offered the option of choosing our own table and were instead directed to a specific one. This felt unnecessarily restrictive and somewhat diminished the overall breakfast experience. Overall, it appeared that there was very little supervision of staff and insufficient emphasis on customer service and guest care. There was also a tall man in a suit who was frequently standing near the reception desk. He appeared to be observing the staff, yet he never offered assistance to guests or took any visible steps to improve the situations we encountered. In general, we did not enjoy our stay. This was one of the rare occasions when we regretted our booking almost immediately after arrival. Based on our experience, we would not choose to stay at this hotel again and would not recommend it to travelers who value attentive service and professional hospitality.

Great Stay at Radisson RED Madrid Atocha We had a very pleasant stay at the Radisson RED Madrid Atocha. The hotel is modern, clean, and conveniently located, making it an excellent base for exploring Madrid. A special thank you to Kiko at the front desk, who was exceptionally friendly, attentive, and professional throughout our stay. He took the time to listen carefully to our feedback regarding a room temperature issue and genuinely showed interest in our suggestions for improvement. His positive attitude and commitment to guest satisfaction made a great impression on us. The staff overall were welcoming and helpful, and we appreciated the hotel's vibrant atmosphere and excellent location near Atocha Station. We would gladly stay here again and recommend this hotel to anyone visiting Madrid.

As our first time visiting Madrid, the Radisson RED hotel was nothing short of amazing! The staff/service were very friendly, the hotel decorations were interesting, and the hotel was very quiet. Good A/C and water pressure. A ton of food options, bus stops and subway stations are very close by. I definitely would recommend this to anyone looking for a hotel to stay during their time in Madrid.

My stay at Radisson Red Madrid was one of the best. Staff is very friendly and helpful. Ambience and location are excellent.