Thompson Madrid

Fantastic location in the heart of all attractions but nestled away by a few blocks from Gran Via. Quiet in the evening. Nice restaurant on the top floor with amazing views. Service is what you would expect at a Thompson and the staff were engaged and helpful. Very happy with my room. I’ll come back.

I highly recommend this hotel. The staff is wonderful and treats guests with kindness and professionalism. The accommodations are lovely, comfortable, and make for a very pleasant stay.

Hotel far exceeded my expectations. Location was ideal. Steps away from Puerta del Sol and Plaza Mayor. The pool being open was a nice surprise. What made the stay even more special was how attentive and friendly the staff were. From the moment I checked in l. Eliana from Uruguay was so friendly and helpful. Throughout my stay she would always check in on me and she remembered my name. Misael and Diego in the rooftop bar were also so friendly and really made my visit. Can’t wait to come back for another visit.

I stayed for a couple of nights as a combination of work and my 50th Birthday. My check in experience was terrible. There was some confusion regarding the the room (and there being a bath) which was the fault of the 3rd party I booked through and not the hotel. However the experience with the hotel staff was still awful. I showed the check in clerk my World of Hyatt number to be added to the booking...he simply told me I could do this myself online and refused to add it to the booking. He failed to give me some basic information about the hotel and I felt invisible. When I returned 5 mins later he was checking in other guests who were offered welcome drinks and a completely different level of customer service. Either he didn't like me or he was acting differently because his supervisor was standing next to him. It was an unpleasant experience for supposedly a 5 star hotel. At the pool the next day I was there for an hour without any service. When someone came and sat beside me, they were immediately served which again was not a pleasant experience. The rooms are not sound proofed and quite noisy so I would suggest bringing your noise cancelling headphones. Other than this, the hard product is quite good so it's a shame they have fallen down in other areas. The manager tried to recover the situation but it was too little too late and honestly I could not recommend this hotel to other travellers.

Dinner and lunch menu, at there so-called "Makáá" rooftop bar: simply terrible. The choices, quality and the amount there are charging is outrageous. I was there back in December 2025 and back then: Yes, it was much better and reasonably priced since it is consider an upper-scale Hotel. The breakfast quality between my two visits hasn't changed: it is very good and tasty. Thank God !