Thompson Madrid

Overpriced Hotel - Average Experience! Pros: 1) Excellent Location - close by are good shopping and eating options. 2) Novel and Pleasing Breakfast Experience - Freshly Prepared Dishes, Served Hot! 3) Excellent Service at Breakfast - Waitress named Sol was very friendly, helpful and efficient! 4) Good service at reception and in the waiting area - fresh tea or coffee or even a glass of Spanish wine provided alongwith some bitings. Cheerful and helpful ladies come forward to ask if they may serve you anything! Cons: 1) Swimming Pool was not operational - possibly this situation is persisting for some time now. 2) Our friends' room had some dirt lying around on the floor when they checked in! 3) No bidet or shower jet in the toilet - have always found just the toilet paper not enough!! 4) Difficult to extract Shampoo and Shower Gel from the large bottles pre-provided in the bathroom. 5) Average quality of Toileteries

We discovered Thompson Madrid randomly on Booking.com but it turned out to be the best hotel experience we've ever had. The hotel itself is stunning but what truly made our stay unforgettable was Raouya. From the moment we walked through the door she took care of every detail with such warmth and professionalism. While our room was being prepared she made sure we were comfortably seated brought us towels to refresh and offered us a welcome drinks asking and checking on us every 5 minutus to make sure we don't need anything. But what touched us the most was how she cared for our children playing with them, spoiling them and keeping an eye on them with genuine affection all while managing her responsibilities with grace. Even though she was clearly under pressure she never let it show. Her energy, kindness and dedication were beyond anything we've ever experienced in hospitality. She made us feel truly at home and treated every single guest in the lobby with the same level of care and attention. To the hotel managers please make sure this star keeps shining every day. Raouya is a rare gem and we will never forget her. Thank you Raouya keep shining!

From my first contact with the Thompson staff, they were extremely responsive and attentive to our needs during our first time in Madrid. Check-in staff, bell staff and service in the restaurant were all friendly and professional. The room was over the top beautiful!! And the hotel is perfectly located to visit all the sites In central Madrid. I can’t wait to visit again. Highly recommend this property!

I really enjoy staying at Thompson Hotels. I travel to Madrid for business and stay here every month. The main reason I keep coming back is the exceptional quality of service, the kindness and helpfulness of the staff, and the overall comfort and style of the hotel. Every stay feels welcoming and effortless — it’s always a pleasure to be here.

We had an amazing stay at the Thompson Madrid from 15/10-18/10. The entire staff from the front desk, to the food and beverage teams at the restaurant, pool bar and lobby bar were fantastic. The housekeeping staff were also excellent. The guest experience team was wonderful in helping us plan our days. The rooftop pool has amazing views and is well designed. We would highly recommend this well located property.