Thompson Madrid

The Thompson was great. Every one of the staff members was genuinely hospitable, courteous, and helpful. The room was clean and comfortable. The pool area was very nice with great food and service. The location is great too … an easy walk Puerta del Sol, Plaza Mayor, and the Royal Palace. I’ve traveled a lot, and this was among my top hotel experiences.

I recently stayed at this hotel and had a wonderful experience. The hotel itself is of very high quality and exceptionally clean, which made my stay extremely comfortable. The staff were incredibly friendly and welcoming throughout my stay. In particular, the receptionist, Raouyaa, made me feel immediately at home with her warm and professional approach. I would not hesitate to recommend this hotel to anyone visiting the area and would gladly return myself.

The Thompson Madrid is a wonderful hotel - it truly exceeded our expectations. The staff was friendly, attentive and very helpful. The hotel is beautifully designed with all the amenities you could possibly need. We will definitely return!

The stay exceeded our expectations! The staff are so attentive. The location is excellent and near lots of attractions and walkable. The rooftop pool and bar were a lot of fun. This hotel exceeded my expectations. My only comment was a negative experience at the hotel for dinner: an inattentive waitress didn't put in our food order and after waiting 40 minutes, informed us that the kitchen is closed and we wouldn't be having the main course. I asked to speak to the manager who offered a dessert as an apology. We picked a dessert and it never came. There was no real apology and nothing was done to make the situation better. This was the only negative experience at an otherwise perfect stay. I'd recommend this hotel to anyone visiting Madrid for the first time!

First time to Madrid and the Thompson Hotel made it a fabulous experience! Hotel location, quality of the rooms and facility, as well as the rooftop bar and infinity pool were great!