Thompson Madrid

I really wanted to like Thompson Madrid, but I left feeling disappointed. The biggest positive was the staff. Camilo at the front desk was outstanding, and every porter I encountered was genuinely warm, welcoming and eager to help. They did everything they could to make my stay enjoyable, and they deserve recognition. Unfortunately, the hotel itself fell well short of my expectations. I initially booked a Deluxe King room. It was spacious, but the window overlooked an unattractive internal courtyard. More importantly, the room offered very little privacy. With the curtains open, people walking along the corridor outside could see directly into the room. That simply isn't what I expect from a luxury hotel. I decided to move to a Twin Room with a Plaza view. Although I was moving to a lower room category, no adjustment to the room rate or other consideration was offered. The plaza view was certainly nicer, but it came with another issue: street activity from the square was clearly audible, making it difficult to escape the noise despite being inside the hotel. Another major disappointment was how poorly the hotel caters to business travellers. There is no proper work desk in the room, which is difficult to understand in a hotel at this price point. Even the tables in the lobby that appear suitable for working don't have convenient power outlets. If you need to spend any meaningful time on a laptop, this simply isn't the right hotel. The location will appeal to visitors who want to be in the middle of Madrid's busiest tourist area, but I found it overcrowded and lacking the neighbourhood character that makes Madrid so enjoyable. In the end, Thompson Madrid struck me as a hotel designed to look good on Instagram rather than one designed around the practical needs and comfort of its guests. It's stylish and fashionable, but it lacks the warmth, functionality and sense of place that I expect from a luxury property. The staff were excellent. The hotel itself was not.

From the time we booked with Thompson, the wonderful team was in touch to help make our stay and our visit to Spain memorable. Room preferences, airport transfers, tours were all organized by the Thompson team. The hotel was well kept. We had a 2-bedroom family room and it was amazing. The Maka'a' restaurant was excellent. We enjoyed several meals there. When we return we will without hesitation stay at the Thompson. The hotel is well situated close to shopping, dining and entertainment.

Overall restaurant is similar to sitting in a dance club. Music is very loud and bright lights come on at 22:30 similar to when a dance club wants everyone to leave. The service is clinical and designed to get you in and out as quickly as possible. Our mains arrived 30 seconds after we had finished our appetizers/starters. No response from our wait staff when we remarked about the expedited service. Worst part was at 22:30 the bright lights above every table came on and could not be dimmed, even when we complained. It is like eating in a football stadium. We left without finishing our meals and will not be back. Avoid unless you are a content creator or under 25.

My stay at The Thompson in Madrid was a blast! The hotel is located in the city center and features an amazing pool, perfect for relaxing on the hottest days. The rooms are nice, although mine had a courtyard view. The most beautiful rooms are those with a terrace overlooking the main square. The staff is cool, always available, and flexible to satisfy your needs. I definitely want to come back!

Concierge was great, communicating with me in advance to set up salon appointments. Welcome at check in was very nice - treated to a complimentary glass of wine and some Spanish Tortilla while I waited, as their system was moving slowly. Breakfast was good with a wide variety. Service at rooftop restaurant wasn’t great, and the menu was very couples focused with no seafood option that was not “for2”. Area is quite convenient, but also touristy. Would likely stay again, but probably would eat elsewhere given the options for great food in Madrid.